Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and a complement to a frequent flyer when some of the apps he watches are needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi quenepon,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Save time, buy these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried all brands and researched all competition, this is the Best Buy! You won’t regret this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this purchase! So glad the store manager recommended them to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAT1959,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Music is so muuchh better now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been wanting these for a while and i finally got them. They’ve exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mannycr,
Awesome! We're really glad to hear your satisfaction with your new headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Good headset, bad mic
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset quality is good and comfortable, but mic kinda sucks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quandale,
Thank you for the purchase! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Mostly satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but had a hard time utilizing, recharging etc. Worked briefly with Jessie at the Independence store and that helped. I am not fully using all the features but I hope to one of these days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KartapurkhK, thanks for choosing and purchasing or product! We understand your feedback on your SONY unit. We recommend using the “Sony | Headphones Connect” app for best experience. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=headphone%20connect%20app
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. sound is great. i love it these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdaV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great for zoom meetings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for his zoom meetings. He really likes them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Darlene,
It's nice to hear that your husband likes his new WH1000XM4 and was able to use it in his zoom meetings. Whether for music or for calls, our XM4 is highly recommended. Thanks for choosing Sony! - Marco
Not sweat resistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little disappointed they were not sweat resistant. I called Sony and they said they would not cover damages due to sweat or moisture. Best buy did reassure me their Geek Squad protection would though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAKO, we understand you need for a sweat-resistant headphones. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review. ~Ralph
No ragrets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been highly rated by nearly everyone who ever used them for years. They are in my opinion, the best value headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTaylor,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the gym and just casual listening in general and they are a great bang for your buck highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, Excellent! Good to know you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Best Bluetooth Headphones ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great headphones but I had to return them because I needed different headphones which have cables
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnR,
While we're glad you like the features of your WH-1000XM4, we regret to hear that the unit had to be returned. If you want to use the unit as wired headphones, you can use the supplied headphone cable and still enjoy High-Resolution Audio music or use functions such as noise canceling/Ambient Sound Mode, just turn the headphones on. They still sound awesome when wired in for listening, without any of the features the app makes available.
We hope you will consider Sony again in a future purchase.
Regards,
Jess
Sony delivers again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for myself a little while back. Been using them for months, and couldn't be happier with my purchase. Awesome set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddux,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
IT' S OK BUT COULD BE MUCH BETTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good but the max volume is low. The bass is loose, the mids are drowned by the dirty bass and the highs are not crisp. I'm really dissapointed. I bought the Sony MDR-XB50AP/L in ear Extra Bass Earbud wired headphones to have it on my car, paid only 25 dollars and the sound much better!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Magostian63, we appreciate your feedback on the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer to adjust the sound quality depending on your preference. We hope these steps improve your experience. Thanks for sharing your review and for choosing Sony. ~Ralph
They are great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. I use them to listen to music and audible. Noise canceling is wonderful. I have used for a few months and have not used the full features however I am pleased with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prestige, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
IFFY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset had mine for about two years and after a year the headphone cuffs get flat and start wrinkling bad dont know where to purchase new cuffs either and feels like as time goes on quality gets worse or quiet plus the sensors are very annoying to deal with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adventurousb,
Thanks for sharing your review and experience with the WH1000XM4. Please note that the earpads may be damaged or deteriorate with long-term use and storage. You can have the earpads replaced through your nearest Sony retailer or an authorized service center. You may find this link helpful (refer to United Radio Service Inc.):
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very light. Sound was good. They slipped off my head very easily . Wouldn’t recommend for intense workouts.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tiffany, Thank you for choosing Sony! While we are glad to hear that you are happy with the sound quality of your WH-1000XM4 headphones, we are sorry to hear that you are experiencing difficulties using them. Please try adjusting the slider of the WH-1000XM4 headphones to a more comfortable position. Also, please make sure to wear the headset so that your ears are inside the earpads.
Should you need assistance with your WH-1000XM4 headphones, please contact us for help.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
Carl
Online Order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great and Best Buy did great on updating me on my order.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello asib,
That's nice to hear that you are pleased with your new WH1000XM4 and with the service provided by the BestBuy team. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ergonomics, noise cancelation and battery backup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headset I have ever had. I will probably upgrade soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AtAt,
Thank you for your purchase and for your feedback. It's nice to know that you are pleased with your new headphone and enjoying it. Thank you for choosing Sony! - Marco