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Customer Ratings & Reviews

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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12522 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 526 Showing 10,501-10,520 of 12,522 reviews
  • Rated 5 out of 5 stars

    Great hesdphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am totally happy with these headphones. Frequency response is great. Highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dobes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them when they were on sale and I love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MariaS,
      Good deal! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones are the Best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! It is more than what Sony advertised.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IdreesM, it is very good to hear that you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    my headphone purchase was made easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent recommendation is perfect and my head phone is working to my satisfaction

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IkechukwuOgbonna, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a notification bu phone that my product was available for pick up...i let them know i was there...and the brought it to my car in less than 10 minutes...so cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Flight companion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a fairly good job on recent flights. Still, not completely quiet. But definitely helped!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB,

      We're so glad that you are enjoying the overall performance of your WH-1000XM4 and it does have an effective noise canceling for commutes/air travel . The noise canceling function primarily works for noise in the low-frequency band (train, airplane, engine noise). Although noise is reduced, it is not canceled altogether. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      Thanks for your purchase and for choosing Sony!
      -Jess Sony_US

  • Rated 5 out of 5 stars

    1 year so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i have use the past year and also very good for gaming as well if your play alot of fps games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TooSugoiToDie,

      Great! We're glad that these headphones are perfect for your gaming needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Terrible experience with the noise canceling.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first purchased the XM4 they were great but just not tight enough to keep out noise. I decided to return them and spend a little more on the XM5 which did fit a little tighter but there was some terrible feedback I don't know if they were broken, they were brand new, so I just decided to return them and am trying out the raycon pro. Was super excited because the noise canceling according to all reviews I read online said the five was better noise canceling than the four.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyPurchases, Thanks for sharing your experience with our headphones. We're sad to hear that you are not happy with their performance. We'll take this as feedback as it can help us improve in the future. We do hope you'd still consider our other models in your next purchase. Regards, -Craig Sony_US

  • Rated 4 out of 5 stars

    Another great pair of headphones by Sony

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t give it five stars because I can still hear the world around me. The Bose and the Apple headphones are better at isolating sound. However, I must say they feel the most “easy” to live with because they just feel like they won’t brake.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stelyos, We're very grateful for this positive feedback! We're glad to hear you like the robust design of your new Sony WH1000XM4. If you feel like the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link to resolve the issue.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    A must for music fans

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beast headphones i owned !!! highly recomend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FernandoV,
      Wow, that's awesome! Your recommendation is highly appreciated and we are happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son and he absolutely love these head phone was going to get him Beats but decided to go with Sony and this was rite choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online order for instore pick up was very easy and fast. Product is exceptionl

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonaldT,

      Thank you for the purchase and we're glad to hear your online order was delivered to you in a fast and timely manner. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Just perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so good if i had more money i would buy more for my siblings as a birthday present

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Laura, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones at the BestBuy price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones at the BestBuy price. I could have bought the headphones from Costco or Amazon, but the price and delivery time was better from BestBuy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Runmuzac1, That's awesome! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Noise canceling is unmatched. Great features and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natalyn,
      That's nice to hear! We are truly happy that you are pleased with the noise canceling feature and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality headphone, very happy customer!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaC, We are thrilled to hear that you are very happy with your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    So far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use it yet so I don't know exactly how good it is

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cowboy, thanks for choosing and purchasing our industry-leading noise canceling headphones. Sure you'll enjoy your new Sony unit! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Yes yes yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing and has been super effective. It is compatible with most software. It has pretty cool features. Just a little bulky.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi J12345678, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter and she loves them ....

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JagrupD, Thank you for purchasing the Sony WH1000XM4! We're so happy to hear that your daughter loves them. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphone incredible

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So awesome will purchase again the best ever! So happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArthurL,

      Thank you for the 5-star rating and we are honored to have customers like you. We're glad to hear that you're happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US