Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
I'm glad I purchased.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound and easy to use. They set up on their own. Just power on and they do the rest. I was so shocked, but at the price I am glad they do everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff404,
Great! We're glad that you are enjoying the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Get the extended warranty (very fragile)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son he absolutely loves them. As a mom not so much because when he has them on the only way to get his attention is throwing something at him or stand right in front of him. The reason I gave them a 3 not a 5 is that they are fragile after only 5 months of purchasing them they broke. After reading found out its a very common issue. I didnt purchase the extended warranty (an additional 70 bucks) so now I need to have to pay to get them repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello EsmeraldaW,
While we're happy that your son loves his Sony WH1000XM4, we regret to hear that it broke after 5 months of usage. This is not usually the case with our headphone. Please allow us to help.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
The
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Good Good Good Good Good Good Good Good good good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoF,
Thanks for purchasing our Sony WH1000XM4. We're glad that you are pleased with the overall quality of our XM4. Thank you for choosing Sony! - Marco
My perfect headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfectly ok, color is beautiful and also looks very classy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoga,
Amazing! We're thrilled that you like the color and design of the headphones. Thank you for choosing Sony!
-Ralph
Punchy bass, crisp mids, amazing vocals
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty simple and they are easily the best sounding headphones i have had in a very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Padraig, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooood!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarin1982, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good and I am really liking how it fits
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hung, We're happy to hear this feedback! Good to know you like the amazing fit and great sound quality of your new Sony headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift and they said they worked well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineG, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Good pduct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Sd d d d d d d d d d d d d. D d d d d d d d
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rater123,
Thanks for the 5-star rating! We're glad that you like our XM4. Enjoy and thank you for choosing Sony! - Marco
Sony Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect soundproof headphones, ultimately chose over airpod max because the case for the max is ugly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome. Headset feels very premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay,
Amazing! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneV, we're glad you like the ease of use and comfort of our product! Thanks of choosing Sony. ~Earl
Mixed Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a mixed review here when plugged in this is a great headset, when I use the Bluetooth function I am not anywhere near as impressed. If you are someone who mostly uses this plugged into the computer you will be very happy with the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the wired function of the headphones. Troubleshooting steps are available on the manual of headphones. This may help improve your experience when using the Bluetooth function of the headphones (refer to "Troubleshooting - Bluetooth connection"):
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Boyfriend Approved!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my boyfriend and he loves them, no complaints! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello serree,
That's nice to hear that your boyfriend approved and appreciates his new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
Sony XM400
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations. Can’t imagine using anything else as of right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredoD,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
MWW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman that helped us was so kind and caring. Had to renew my card, was very quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mwhite, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for sharing with us your wonderful experience! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Best feature is the controls. Super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Ryan!
Awesome! That's nice to hear that you like the controls of our Sony WH1000XM4 and it is easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Loving these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphone I definitely recommend purchasing these if your interested in noise canceling can sit through my zoom sessions and not hear the people in the background
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardT, Thank you for purchasing the Sony WH-1000XM4. We're glad to hear you like the overall quality and the industry-leading noise cancelation of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Cool headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect. I’ve had these before and waited for a sale worth the wait
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoZ,
Worth the wait! Thank you for your feedback and we are truly happy that you like your new Sony WH1000XM4 for its overall quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Good but not the best for Apple users
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Incredibly comfortable but they’re just not for me. As an apple user that has had AirPods Pro for some time. The seamlessly transition between devices is not there. They don’t sounds that great either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickM, thank you for purchasing our product. We're sorry to hear that you have issues with your SONY unit. Please check this link to achieve better comfort:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
This unit supports multipoint. Please check this for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
We also suggest following this link for sound quality issues:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl