Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Coolio
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sauce. Totally epic these are mondo groovy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mastershake, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Good for indoors not outdoors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones but, I still haven't figured out how to do really good noise cancellation without having to turn it up high. I notice that the sound leaks a lot and I don't like having random noise be playing out. I mostly use it for in my house not in Public.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josue,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony.
~Ralph
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever purchased!!! And the color is perfect too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoselynD, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
great headset ut not quite as versatile
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to work with on my computer for regular sound but also for use in teams. the headset messes with teams and kill all sounds then need to restart
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dadamnedbudda,
Thank you for your time writing this review. While we are glad you like the WH1000XM4 headphones, we're sorry to hear some issues that you are experiencing when using the headphones on Microsoft Teams. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are experiencing sound issues or feel that the sound quality during video conferencing is poor, please make sure that you have sufficient internet connection. Try different apps or a different computer to determine if the issue is with the headphones, the app, or the computer. In case of an unstable Bluetooth connection, use a wired connection from the headphones to the video conferencing device.
You may refer to this link with steps on how to use Bluetooth headphones for video calls on a computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony is on another league
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently I bought the sony WH-1000XM4 headphones and they are just pure gold. For the people who wants the XM5s so bad and the price is an issue, you can definitely go for the XM4s. The only difference between them are the number of mics they have on the headphones itself. SIMPLY THE BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PK99,
Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Fantastic headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! Well worth the price. Very easy to setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RalphR, We are glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The multi-device support is my only problem with this product. As an iPhone user, I did not expect seamless connectivity but I expected better. Manually selecting the headphones to connect to is an easy solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcr,
We're sorry to learn the multipoint function on your WH-1000XM4 headphones doesn't work properly with an iPhone and another device. Follow these steps if you don't hear sound from the second device:
When you connect with 2 devices simultaneously with multipoint connection, depending on the connected device, the device may keep sending the silent signal even if the playback of the music or video is stopped. In this case, the headset remains connected with the device, and the connection may not be changed to another device. If the sound from the second device cannot be heard after the playback is stopped on the first device, operate in the following order and check whether the situation has improved.
• Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
• Stop the playback of the application on the first device.
• Shut down the application on the first device.
Refer to this article for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Should you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed my viewing experience for the better and I couldnt be happier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Snow2Wake91,
That's fabulous! We are extremely pleased to know that you are happy with the amazing performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
The Best ANC Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TL:DR - these are the best ANC headphones you're going to get. The Sony XM3's were considered by many to be the best headphones around, and the XM4's have improved upon those in basically every way. Better ANC (slightly), better battery (significantly), better voice quality (more mics and ANC). Let's get into the details. In the box - you get - quick start guide - legal/warranty documentation - a free trial for 360 audio - a very nice carrying case - the headphones - charging cable (shortest on Earth) - 3.5mm cable - 3.5mm adapter for airplane use - setup These headphones are pretty straightforward , power them on and follow the voice prompts to connect to your first device, then you're good to go. The Sony headphones app is required for customization and updates, and yes there is an update available out of the box. Thankfully updating was pretty quick so no issues there. - Build quality? In the past year I've used 6 different wireless headsets on a regular basis, and the XM4 are somehow one of the lightest ones out there. The headphones have a kind of matte finish and are built from this I don't know how to describe it - high end plastic? I know plastic sounds cheap but these definitely feel premium. The headband is very sturdy and super soft, pretty slim too compared to some other brands out there. The earcups are super soft and large, big enough for me and I have a giant head. The buttons on the left earcup are a bit stiff but have a satisfying click when you press them. They feel great. battery life - uh ... long. i don't know what they're advertising but I've been using these for 3 or 4 days for hours a day every day and I haven't had to charge them yet. I also always keep ANC which makes this even more impressive. I did charge them after I first set them up because they shipped with roughly 70% battery. But fortunately charging was both fast and accomplished via usb-C, though I didn't use the laughably short cable. Seriously the cable is so short as to be useless. Why even ship with that cable? It's just more e-waste in waiting. ANC - So the good stuff - the big thing here is the active noise cancelling. Sony may well have the best ANC tech in the business, IMO they definitely do. Turning on ANC to full creates a separate world in a way that is just miles ahead of anyone else on the market. I haven't traveled with these since ... pandemic, but I imagine these will do just as well on a plane as the XM3s. So yeah ANC top notch. touch controls - The XM4s also have touch controls which I usually hate, but here it just works. I have two other headsets with touch controls and it's a feature I never use, mainly because inputs happen unintentionally interrupting audio or ending calls. It's too finicky. The XM4's have no problem accurately raising/lowering volume skipping ahead/back on tracks. It's great. A double tap on the right earcup is play/pause and will answer/end calls. By far the coolest touch control is one that sounded useless and gimmicky when I first read about it BUT, it's easily one of my most used features. Need to quickly listen to your surroundings? Maybe you think you heard a noise or someone talking to you? Just place your hand flat against the right earcup and boom, volume dropped way down ANC deactivates/ambient sound is cranked up and you can hear and interact around you without having to take your headset off or fiddle with any other controll. I use this all the time. I often have my hands full or will be walking the dog and need to talk to someone and can't take the headphones off pause, but just putting my hand, or writs, or arm whatever ... up against the earcup and the world instantly (and I mean instantly) comes back to life. It's great. I don't know if I should call this touch control, but another very cool feature that works surprisingly well, take your headphones off and the audio automatically stops. Pop them back on and the audio resumes. This works perfectly every time, and the headphones will even shut off if you haven't used them for awhile (time customizable in the app) sound quality - In short, it's awesome. There's some trickery in the app that automatically adjusts the sound profiles based on what you're listening to, and I've never felt the urge to mess with this. Music is accurate and clear, and the bass is deep but super clean. No weird distortion even at higher volumes. And yes for you bassheads out the XM4s will not disappoint. There are numerous options to get more bass, but for me even the most modest boost is too much if still free of distortion. I've tested this on a windows 10 pc, Apple TV4k (with movies and tv shows in different apps), an android phone and a 2019 iPad pro and the sound is amazing across the board. With or without ANC on the sound is great. Music, youtube, movies, tv, podcasts, whatever you're listening to will sound great. call/voip quality - the voice quality isn't going to win any awards for fidelity. Frankly the XM4s sound a lot like any other wireless headset mics, but! What is special is the noise cancelling this performs on your voice. Wind, boisterous family members, loud pets, loud vehicles, loud appliances (even a blender) are muted to a very dim background hum. I was really impressed with how well the XM4s cleaned up background noise on my end. Completely unexpected, but 100% appreciated. other things - you can plug these in with the supplied 3.5mm jack to any device that has one ... I've never used this and don't plan on it, but it's nice to have the option. the headphones are a collapsible design and also allow you to rotate the cups (in one direction) so that they can lay flush on a flat surface. the app - the app gives you access to a host of features that I'm still exploring, but here are some highlights - EQ with presets and 2 custom profiles - automatic ANC/ambient balance (more on this) - speak to chat - just start talking with your headphones on and media is paused, ambient noise is amplified and you can have a conversation without touching anything or removing the headphones (more on this) - multi device pairing! something desperately lacking from the XM3 - custom fit - custom listening environment so let's go in order The automatic ANC control is pretty great when it works, but depending on the environment you're in this might be more trouble than it's worth. The XM4 is constantly listening to your surroundings and adjusting the ANC in real time (that's how ANC works), but now they will also determine how much ANC you need at any given moment based on external noise. Great in practice but the execution isn't quite there yet for me. Every time there's a change you get an audible beep (can be disabled) to let you know that it made a change. When I tried to disable this feature completely to have manual control over ANC the app kept turning it back on, which was infuriating. After a restart of both app and headset this problem went away, but this is still a bug in my book and needs to be fixed before this tech is truly useful. Speak to chat- works, but it's not very good. When you start speaking it takes a few words for the headphones to realize you want to talk before kicking in and amplifying ambient noise. This isn't a huge problem as most people are generally aware of what they're saying when they open their mouths and shouldn't need to hear it. However when you're done speaking it can take up to 30 seconds for your media to resume. You can control this in the app and set it to 15, but that's still a long time to wait for your media to come back, and you'll likely just hit resume. This is a great idea, but still needs some work multi device pairing! this works as you might expect, either pair manually or install and use the app on a second device. Pairing seems to take awhile on my devices when I power my headset on and there's no rhyme or reason as to which one pairs first. But once you're connected it all works perfectly. I can watch Netflix on my Apple TV late at night, get a call and instantly the headphones pause my media and switch over to my phone. It's exactly what I've always wanted. The problem is that I can only pair 2 devices, which yes is a 200% more than I could previously pair, but why not 3? or 10? or more? I have so many devices I'd like to use these with, but pairing/unpairing is a pain. Still if you're only using 2 devices with these you'll be set. Works like a charm. there's a custom fit program that you can run on your phone that uses your phone's camera to analyze your ear shape and optimize sound. This sounds amazing and super futuristic, but I have yet to successfully get it to work. Maybe my ears are too weird, they're certainly too big, or the app struggles with different cameras ... I don't know, but I can't comment on this one because I haven't been able to get it to work. custom listening/sound profile - now this does work and it's so good. The app analyzes the outside and inside environment (including the atmospheric pressure within your headphones) to give you the best, most comfortable listening experience possible. And it works. Just great. Everyone should do this. You can manually increase or decrease the pressure created by the seal on your head caused by ANC. With a giant head, giant ears, and glasses, the XM4s still are the most comfortable headset I have. This is impressive conclusion: buy them That's a lot of info, which is why I put the TL:DR at the top. These are easily the best ANC headphones I've personally ever used. The overall sound quality, construction, useful features (and some not so useful), comfort, and great battery life make these a no-brainer. Do you want the best ANC headphones in the world? Well you've found them.
I would recommend this to a friendGrest noise canceling
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter. She absolutely loves it. Great buy at a great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry,
You made the right choice! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. They're really good but there was 2 major problem I had with them. I have big ears so it wasn't comfortable wearing for a long time and I don't like how heavy it is. Other than those problems they're extremely good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Car06, We're sorry to hear that you're not comfortable wearing the WH-1000XM4 headphones. In this case, adjust the headset into a comfortable position. Also, you may need to limit your headphone usage or try different designs and shapes to find one that fits comfortably.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay
fav headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good to use to study and for walking around
I would recommend this to a friendBrand response from SonyListens
Posted .Hello alejandra,
Thank you for this awesome feedback. We are delighted that you enjoyed using your Sony WH1000XM4. No more distractions and you can now concentrate on your studies when you have this on your head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
THE headphones I've wanted for a year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps getting better the more I use them, quite literally
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaL,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work well, but the fit is not the best. I have a small head and they tend to slide around. The range is great though, I can set my phone down and walk anywhere in the house and within reason anywhere outside the house and they do not break connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JrwilliamsTX,
Good to know that you like the Bluetooth range of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them used on amazon and liked them so much had to buy a brand new pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi r3l1shh, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
Fire
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones in 20223 is super clean musicc
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pemilgaming12,
Awesome! Thank you for your feedback and we are truly happy that you are satisfied with the audio quality of your WH1000XM4 and for making it your best headphone for 2023. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Its good but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great instead of Ambient noise canceling disturbing in between calls. Also the 2 device pairing is not great always causes me troubles. Usually i am on my laptop and if i get a call on my phone it wont switch also if it does switch it wont come back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razajaved,
We appreciate your review of the headphones. It's unfortunate that you're not having a complete experience because of the call quality and multipoint function. Make sure to set up the multipoint function [Connect to 2 devices simultaneously] on the Sony Headphones Connect app:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony app) for optimum performance.
Thanks for sharing your review and for choosing Sony.
~Ralph
Consistently Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding product, and with the auto pause feature when taking the headset off your head, it's things like that which make a difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fantastic, Thank you for the awesome review! We're thrilled to hear you are enjoying the features, especially the wearing detection automatic music playback pause and resume function, and incredible sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Best product ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these !!!!! Made the best purchase ever !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosarioV,
That's great! We're glad to hear that you love your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them and says they’re super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaireH, Thank you for giving the product a perfect rating! We're so glad to hear your purchase went well and your daughter loves everything about these great headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for choosing Sony! -Jess