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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 530 Showing 10,581-10,600 of 12,589 reviews
  • Rated 5 out of 5 stars

    Best Headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many wireless headphones (in-ear/cover-ear). And I haven't found a company/pair that compares to this headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JHop,

      Amazing! We're thrilled that you found the perfect headphones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best from bestbuy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant product, value for money , reliable and trustworthy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArunR,
      Perfect! Thank you for purchasing and trusting our products. We are thrilled to hear that you are pleased with the quality and performance of our WH1000XM4. It is really worht every penny and we're thankful for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Xm 4 top notch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super high quality headphones. Bought these for my wife and she loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tbone,

      That's great! We're happy to hear that your wife loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Beats are trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift to wife and she absolutes these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielR, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Gread Headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent and reliable a headset. Perfect for daily use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobN,
      Great! Thanks for trusting Sony and we're glad that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Buy these!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My blowing! If you can get them on sale great but if not but them anyways!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TracerL4, thanks for choosing and purchasing our industry-leading noise canceling headphones! Hope you are enjoying your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Headphones!!! They are the best!!!. no issues to connect and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CElectronics,

      Amazing! We are so happy to know your satisfaction with the ease of use and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best headphones at the BestBuy price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones at the BestBuy price. I could have bought the headphones from Costco or Amazon, but the price and delivery time was better from BestBuy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Runmuzac1, That's awesome! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Another great pair of headphones by Sony

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t give it five stars because I can still hear the world around me. The Bose and the Apple headphones are better at isolating sound. However, I must say they feel the most “easy” to live with because they just feel like they won’t brake.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stelyos, We're very grateful for this positive feedback! We're glad to hear you like the robust design of your new Sony WH1000XM4. If you feel like the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link to resolve the issue.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Birthday Surprise!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! My daughter loved the dark color and quality!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ClaudiaA,
      Nice birthday gift! We are truly happy that your daughter love her new Sony WH1000XM4 especially the design and color. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend to a friend if they were ever in need of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi luvale, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for the price. A dream for a college student.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Beta,
      Nice! Thank you for your purchase and we're glad that you are satisfied with the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent for my daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for my daughters birthday she enjoyed so much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianaS, sweet! We're glad your daughter enjoys her new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son and he absolutely love these head phone was going to get him Beats but decided to go with Sony and this was rite choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just felt like they were a little cheaplt made but i did like the cream color.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseee1,
      While we're glad that you liked the color of your new Sony WH1000XM4, we're sorry if you felt that the headphone has a low quality or made cheap. Rest assured that our headphones are made out of good quality materials. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headset works great !!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Killa,
      Thanks for your feedback and we are delighted to hear that you are enjoying your WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best base and quality headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for the gym and daily activities and they are great all around headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi manny,

      Awesome! Thank you for the 5-star rating and we're glad to hear that you like the headphones for your workout and daily activities.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Luxury coating won't last

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about these except the matte like coating on them that will immediately begin to scratch off and look less than luxurious.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikM,

      Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best in its category. The Bose ones come close but overall this is the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesP, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Yes yes yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing and has been super effective. It is compatible with most software. It has pretty cool features. Just a little bulky.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi J12345678, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US