Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Cons mentioned:Price
value not quite there for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its not that bad, but overall its overpriced. feels like any other headset. for the marginal new technology probably better to buy a VR headset for cheaper. Didn't quite feel the cost benefit satisfaction I was looking for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brennan, We are sorry to hear that the headphones did not meet your expectations. We value your feedback this will help us in improving our products. Thank you for choosing Sony. -Carl
1 year so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i have use the past year and also very good for gaming as well if your play alot of fps games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie,
Great! We're glad that these headphones are perfect for your gaming needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone that I ever use in 2023 I would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexF, We are thrilled to hear that your new Sony WH1000XM4 are the best headphones that you ever used. You chose the best brand. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Perfect headphones, if you don't make calls/zoom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just had to return my Sony WH-1000XM4. First let me just say the sound you receive, and the comfort level, is the best I’ve ever experienced. The problem is the mic, like some reviews mention, it just is not consistent. I needed to use these headphones to make several phone/zoom calls a day, and I was embarrassed to be told on too many occasions that I could not be heard, or the sound was muffled staticy, etc. Note, I really tried to make these work, given the money I spent, and the comfort. But after articles, tutorials, videos, and finally Sony support which you can only connect to via online chat or email, the problems remained. What actually makes the problem especially frustrating is that it is not consistent. After changes and system reset (Sony’s Help go-to), I actually had 3-4 calls in a row where I was told my voice was crystal clear, and thus I believed the problem resolved, but then the 5th call and beyond would be horrific. Subsequent calls via phone or computer would be all over the place. I believe that this is why xm4 is ranked #1 on so many lists, because it tests so well, if you judge simply on a few calls. As some have said, it must not be the mic itself (hardware), but the firmware is just not right, or is trying to do too much. I say this because I read that Sony put in an update to not detect mic frequency response under 150-200Hz, as a further way to suppress proximity noises. What this means is that if you have a deep voice, the mic will begin to filter you out. I have no idea if this is accurate, but as a deep voice cis male myself, this would cause me issues if true. I pray Sony gets their act together, because at this price point, it’s unacceptable, but in the meantime, I’ve gone somewhere else. I just purchased the Bose 700 (my first Bose), as many reviews say the call quality is up to snuff, we’ll see…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JAM3, thank you for your feedback. We are so sorry if the call quality of our WH-1000XM4 did not meet your expectations and that it had to be returned. Despite the issue, we appreciate you like the comfortable fit design and great sound quality of these headphones. We will surely take note of your input as we always strive for the best customer experience.
The issue you've encountered can be fixed by following the steps provided on the following links:
How to use Bluetooth headphones for video calls on a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
Firmware Update to Version 2.5.0 - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate you and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo
Xmas gift didn’t expect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an awesome gift for my best friend in the whole world
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 818mijo,
Wow! That's a nice Christmas present! Thank you for purchasing our WH1000XM4. Surely, your best friend will love this one. Enjoy and Thanks for choosing Sony! - Marco
Sony - WH-1000XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won’t find a more feature-packed set of headphones right now, and it’s unlikely you will until Sony updates these again. these headset are great AAAAAAA+++++++++
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAXX,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
After having a year charging sucks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I try to charge them the light does not stay on. I have to try multiple times for it sometimes to work! Many of people had this issue. Sometimes I have to continuously hold the power and plug the usb in or factory reset it with the power cord in it. This started a few months after purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shadae,
Thank you for considering Sony products.
We sincerely apologize for the frustration caused by the charging issue with your WH1000XM4 headphones. We understand how disappointing it is when a product does not perform as expected, especially after only a few months of use.
Since the problem persists despite your efforts with troubleshooting—including the factory reset—we recommend contacting our support team immediately. Your unit is protected by our 1-year limited manufacturer's warranty, and our team is equipped to guide you through the replacement or repair process to resolve this promptly.
You can find all our contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your patience and are committed to helping you get back to enjoying your headphones as soon as possible.
Best regards,
-Fred
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and can the random abuse from my toddlers sitting on them :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TM850PC, Thank you for the 5-star rating! Glad to hear you like the excellent built quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
REALLY GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones the best headphones I have bought would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fishy,
We really appreciate you for taking the time to leave us a 5-star review! Your patronage and satisfaction are what drives us to do what we love and provide you with quality products. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Kris
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product needs a little work with the mics but really good headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielW, we're glad you like our product. We appreciate your feedback regarding the microphone of your Sony unit. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Amazing Headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving these headphones so far, I did have some bluetooth issues but was able to return them for another pair and havent had any issues since
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyfanatic1996, Great! We're truly pleased you're enjoying all the improvements we made on these headphones. We're sorry to learn you had some Bluetooth connectivity issues with the first unit you received. Glad to know you haven't had any issues on your replacement headphones, and you're now enjoying the superb features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Excellent!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, excellent Service! 100% Recomended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Miguel,
That's perfect! We are truly happy knowing that you are pleased with your WH1000XM4 and with the service you received. Thanks for the recommendation and for choosing Sony! - Marco
Is perfect for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent for my daughter she is very happy I'm recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregorioRamires, thanks for choosing and purchasing our product. We're glad you daughter is happy with the headset. ~Earl
my headphone purchase was made easy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.agent recommendation is perfect and my head phone is working to my satisfaction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IkechukwuOgbonna, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones I'll buy 10x more if I had to... The app helps you set up your headphones to how you like. I suggest you buy this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unruly, Wow! We're very grateful for this positive feedback! We're really glad you are very pleased with the exceptional sound quality, excellent noise cancellation, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer and different functions on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Gas
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy these, you need them because they are so good !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marek,
Wow! Thanks for your recommendation and we are very happy that you are pleased with the overall quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so good if i had more money i would buy more for my siblings as a birthday present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online order for instore pick up was very easy and fast. Product is exceptionl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldT,
Thank you for the purchase and we're glad to hear your online order was delivered to you in a fast and timely manner. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
premium quality with awesome noise cancellation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Bought for my son, been 3 months and he enjoys using it. The midnight blue color is classy. Overall satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pria, Great gift! Thank you so much for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely, hands down, today Sony XM4 are the best headphones in the market. Tomorrow it could be surpassed by other but today, the best belongs to Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PapiLaz, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl