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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 536 Showing 10,701-10,720 of 12,589 reviews
  • Rated 5 out of 5 stars

    Best product ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these !!!!! Made the best purchase ever !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosarioV,

      That's great! We're glad to hear that you love your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Fire

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones in 20223 is super clean musicc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pemilgaming12,
      Awesome! Thank you for your feedback and we are truly happy that you are satisfied with the audio quality of your WH1000XM4 and for making it your best headphone for 2023. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing, I even recommend to other family members.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, Great! We're very pleased to hear you're enjoying your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amaizing headphones!!! I would like to get an another one soon

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilianoG, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    They were okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally in my opinion they are really over hyped. They are so light and i was so scared they would break any minute. The sound quality is okay, 7/10 for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rowan, Thank you for the feedback on your experience with your Sony WH1000XM4. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. To ensure optimal listening experience,

      please download the Sony | Headphones Connect App. This app allows you to choose a variety of presets and custom features that tailors sound to your personal preference. Hope this helps!

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Light weight and great sound!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I ever owned. The ability to connect to two devices is really worth the upgrade from the previous generation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nick, fabulous! We are so happy to hear you are satisfied with the lightweight design, features- especially the multipoint connection function, and incredible sound quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product! Definitely worth the money! Works great no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lisa, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 3 out of 5 stars

    Battery Charging Problems

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a known issue: https://www.reddit.com/r/SonyHeadphones/comments/sp6wex/wh1000xm4_battery_showing_10_no_matter_what/ Working with Sony support now.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeithJClark,
      Thank you for taking the time to share your experience with the WH-1000XM4 headphones. We sincerely apologize for the inconvenience you've encountered with the battery issue.
      We appreciate your patience as you work with our support team to resolve this matter.
      Thank you for being a valued member of the Sony family.

      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Best Noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones which I have used till now. I was thinking about buying these headphones for a long time and finally I got them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kewal, you've made an awesome choice! We are really thrilled to hear you are satisfied with the superb performance- especially the noise canceling function of our XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    The BEST noise cancelling headphone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my friend because I strongly recommended him to get one after years of experience with my own xm2. He was very happy with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, That's very generous of you! Thank you for the recommendation and purchasing another WH-1000XM4 for your friend. We are thrilled to hear your friend is having an enjoyable listening experience and he is satisfied with the amazing features of the headphones especially the incredible noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Rated 5 out of 5 stars

    one of the best headphones on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones. my first pair was a faulty though but bestbuy gave me a replacement. no complaints!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wiwiwiwii2, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing headphones, lots of utilities with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nocturne, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Top of line wireless350.00 sound? NO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless. Too much money for sound quality. Personally got a senheiser hd 560s, a mini amp dac, and a less expensive Bluetooth headphone with pretty close to the same sound as the Sony all for the same price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hehee, We are sorry to hear about your experience. The suggestions from this link will enchace the sound quality even more: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html. We also recommend updating the firmware of your headphones to make sure you are getting the best out of the unit. Thank you for your input and for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out at the gym, I gave these to my son for his birthday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Alex! We're glad that you are enjoying your XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely best headphone you can get out there!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tank,
      Great! Thank you for giving your feedback. We're glad that you like our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    they are good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are really really really really really really good

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeonardoM,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony 900h 75 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Sony 900h 75 inch tv . Had best buy install it for me on my wall. The best buy guys were super nice and very helpful .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonytv,

      We appreciate your 5-star review. We recommend sharing your review on the X900H product page. We hope you also enjoy the amazing features of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review of exactly 50 characters needed for post

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TroyH,
      Nice! Thank you for your purchase and we're glad you like your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase by far! Headphones are great & I have no complaint whatsoever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EzequielL, You've made an excellent choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love this. I bought it for school purposes

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnMarie,
      Perfect! We are happy that your kids love their Sony WH1000XM4. They can focus to their studies without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please check our Sony Headphones Connect app which will let them fine-tune their music to their likings! Thank you for choosing Sony! - Marco Sony_US