Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Headphones review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new headphones. They were worth purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaR, Thank you for the 5-star rating! We're very happy to hear you're enjoying your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony XM4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love these headphones and wear them everyday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kiara,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price, love it. Easy to connect and easy to customize sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineM, That's awesome! We're glad you like the easy Bluetooth pairing and intuitive sound customization of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Very user friendly & amazing the battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and quality would PRESENT. I found the app with its many features were fun to play with. Within an hour my left ear began to feel discomforted, I gave myself a week to adjust but couldn’t come to finding it comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shroomy7363,
We're glad that you like the sound quality and app features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Great stagg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product this best buy has good staff knowledgable and very helpfull
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenB, Great! We're glad that you like the WH1000XM4 and service received from the store. Thank you for choosing Sony. Erin
Will Not Connect Bluetooth - XM3 Better Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the first Sony WH-1000 since release and loved it. I upgraded to the WH-1000XM3 and it sounds better and is more comfortable than the WH-1000. The reviews out there for the WH-1000XM4 report it to be so much better than the XM3 version and we needed another headphone for my son, so I decided to try out the XM4. Both my XM3 and this new XM4 are updated to the latest Firmware through the Sony app. I didn't find the XM4 to be more comfortable than the XM3. In fact, I felt it had less padding and was not as comfortable as the XM3. The side controls on the XM4 cup are not sensitive enough and often nothing works when compared to the XM3! I could easily connect to my cell phone with the XM4 and conduct updates but I primarily use the headphones to listen to my TV through a Bluetooth transmitter. The XM3 has worked fine for a few years but I was going to give them to my son and use the new XM4 but no matter what I did I could not get the XM4 to connect to the Etekcity Bluetooth Transmitter & Reciever Adapter (EA-TR1)! I reset the transmitter several times and was always able to get the XM3 to connect but the XM4 would not connect via Bluetooth. I am not able to provide a sound comparison for this reason and have decided to return the XM4 and keep my XM3 and get my son another brand. Over comparison of XM3 to XM4: - XM4 not as comfortable. - XM4 controls spotty. - XM4 Bluetooth connection to varied devices is spotty. At this time I can not recommend the XM4 when compared to the XM3. Also my experience with the original and the XM3 was without issue unlike the XM4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CFH2018,
We regret to hear that you had to return the WH1000XM4 because it didn't perform to your standards. The headphones feature an adjustable headband to achieve the best fit and comfort.
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
When pairing the headset, make sure that it is in pairing mode. Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.
These steps might have changed your experience. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
Worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a noise cancelling headphones before but this one exceeded my expectations. Still havent tried all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleB18, Awesome! We're glad that are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve ever made love it so much omg ahhh
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaR, Thank you for the great feedback! We're very happy to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would always recommend this headset, sony never disappoints
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for recommending it, Bruddu666! We're glad that you are impressed with the performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work exceptionally well. Would buy again. !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaS, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones if you don't get defective unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great headphones with noise cancellation (to the point that it bothers my mom from having no sound and sometimes yelling doesn't even work to get my attention with them on) and great sound but 2 out of the 4 I have used had poping and static sounds on the left side after roughly month and a half (when I try to contact Sony about the problem I get put on hold intell it auto stop the call, and no reply when I get the problem across throw messages) (It sound like I am not the only one the has this problem) and the other 2 die at almost a year from the constant use (a vary small plastic piece snaps from the puting on and off the headphones). All 4 had the small issue whenever someone was talking or I was laughing it automatically change sound cancellation to transport voice sometimes even though the setting for it was off (I know it was off because when I turned on it happened instantly when someone or me started talking instead of randomly and rarely). (1st sound and 2nd die from Amazon, 3rd die and 4th sound from BestBuy now waiting for the 5th from BestBuy from 4th exchange)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tztz8, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones, we are sorry to hear that you are experiencing multiple issues with it. It seems like the headphones is being replaced. We hope that you get a better experience this time. Should you need assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Excellent!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent...best earphones I have ever used!!! Highly recommend!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Musicbuff, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Best noise cancelling headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go and get this headphones, they are overall the best in every single department, first Sony headphones I own and totally happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17,
You made the right choice with the Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones for their price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the only problem is they get uncomfortable after 45 minutes for me. Since I am not used to wearing headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, We appreciate your feedback regarding this unit. If you feel comfortable, try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Great but just not for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation, but personally they made me dizzy and nauseous, so I had to return. I wish they didn’t make me feel like that because I wanted to love them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Lizzygirl, We are sorry that the unit had to be returned. Our WH-1000XM4 headphones have an Adaptive Sound Control feature that can be controlled using the Sony | Headphones Connect app that uses auto-adjustment of the noise canceling function by behavior recognition. Despite your concern, we are happy that you like them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you. -Vincent
Good but not Bose
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, but noise cancellation and overall build quality is inferior to Bose. My primary use for these type of headphones is for air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LSUfalcon, We're sorry to hear that you're having issue with the noise cancellation and quality of the WH1000XM4 Wireless Noise Cancelling Headphones. Industry-leading noise cancellation technology means you hear every word, note and tune with incredible clarity, no matter your environment. These noise cancelling headphones feature additional microphones that assist in isolating sound for a reduction of even more high- and mid-frequency sounds. WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them. Thank you for sharing your review! Jay
sony is better than bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.campared to 1000xm5 not bad at all. i would recommend this if $400 is too much for mx5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product once again! Still have my xm3 that my wife now has so was an easy upgrade for me with this one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wills04, Great! We are so glad to hear that you are happy with your headphone upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great sounding and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying Sony headphones. Researched these over the last several months before release. Glad I held out on buying something else.
I would recommend this to a friendsony is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to pair with tv going to pair with iPhone good sound easy to use and understand works well with sony tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buckeye,
Perfect! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph