Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a month works well and as expected. Satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PreethiV, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
granddaughters birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for Granddaughter. She really likes them. She picked them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rose, Awesome gift! We are glad to hear that she's enjoying her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Too good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nought them for my daughter. She ne er takes them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating! We're glad that your daughter enjoys them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig
Nice gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my sister to replace an old beats headset. Features are amazing and she loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShBa, Awesome gift! We are so glad to hear that she is happy with her new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my Wife for Mother's day and it was amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinW, Awesome gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever got. Got them with a discount and I’m moving it them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ianmb21, You've made an amazing choice! We truly appreciate you taking the time to share this wonderful feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
I found Bose 700 better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found them average. Bluetooth connectivity with multiple device take at least 10 sec to switch between the devices. Sound is pretty good but I think Bose 700 is much crisp.
I would recommend this to a friendSony Headphones Rock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. My daughter loved this surprise gift. Very timely service thru Best Buy, as usual.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We are glad your daughter lovers her new Sony noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for trusting Sony! Vincent
XM4
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For those not needing to stay in Apple’s ecosystem, or wanting to spend that extra $200, get the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2124, we're glad you like our industry-leading noise canceling headphone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Better Choice for Volumn control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works well with television adapter. Our family utilizes these when several are watching TV and volume preferences differ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyB, Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH1000XM4 along with your TV! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone on the market for its value amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks Juan for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Craig
Best ANC Wireless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Derka derka madafaka deez shiieeeeeeeeetz is gooder than hell bruh
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BigC52, We are glad you like the noise canceling feature of your brand new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Amazing headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the xm4 earbuds and these ones. They made a good couple. Wish Spotify will have some better audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juliopity,
You made the right choice with Sony Headphones! Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Great improvement in multiple bluetooth connections but overall on par with WH1000MX3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmak28,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are all the rage from Youtubers. I bought these and found them to be subpar so I returned them. My Airpods Max sound better and have more functionality if budget isn't an issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianG,
Thanks for sharing your review and experience with the WH1000XM4! It's unfortunate that the unit was already returned. Your feedback is greatly appreciated. With the Sony Headphones Connect app, you can use the app's equalizer function to tailor-fit the sound quality to your needs. Additional functions are also available on the app. We hope you consider Sony in your future purchase.
-Ralph
GET THEM
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope headphones! Suggest getting them if you are looking to spend some money lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremiah, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the headphones worth the buy has good features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Best Headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updated from the XM3, multiple bluetooth connection, upgraded speakers, softer cushions and nice soft touch. Love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXM4, we're glad that you like the improvements we made on these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
Good budget ANC headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son. He wanted something with active noise canceling and these fit the bill. Sound quality is fine, albeit a little bass heavy. The noise canceling is okay, but not nearly as good as my Sony XM4s. Plenty fine for my son.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rtanderson2, You've made an amazing choice! We're glad you like the excellent noise cancelling feature of these headphones. To ensure optimal noise canceling and listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
HORRIBLE Controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUTTONS PEOPLE. For the love of God, why is normal basic human functionality such an unreasonable request? There I was, just washing some dishes wearing headphones while on an important call, and somebody needed to get my attention and talk to me for a minute. Naturally, I go to just simply move one earpiece off of my ear to easily listen to what they needed to say real quick. No need to touch any controls at all, right? Not with wet fingers. Now the call I was on needs to hang up immediately and without warning because that's how touch screens work. I shudder to think how these headphones will suffer in slight damp rain! I usually buy the Bose Quiet Comforts, but I had to return the pair I JUST bought because of a million and a half issues, but Lord Almighty I miss those buttons. Buttons never push themselves. Just TRY to rapidly lower or raise the volume while listening to music on these Sony's. It skipped like three songs in a row just trying to do what the Bose would do SO EASILY. Honestly, like leave the touch screen for all the people who just die over every ridiculous and unnecessary innovation. Fine, but give me some dang buttons that I could use instead! Like, it's already got two buttons, an On and Off button, why not a VERY simple volume button? Better yet, why not let me turn off the idiotic touch screen on the app and just use my buttons? I will suffer through reduced capabilities with a smile on my face knowing that BASIC functions will work without worry. They are comfortable and provide good isolation, and unlike the Bose pair the microphone actually works. Time will tell how they hold up, but I fear the rain, and I fear touching the controls AT ALL knowing that it might interpret my touch as literally anything if I don't do it exactly perfectly precisely right. I did a ton of research and it seems that all the decent headphones today that have the features I need (Excellent isolation as I work with loud, rumbling equipment all day, Bluetooth, battery life, water resistance for rainy weather (yeah right, I know), and a microphone that, you know, works) all have those stupid touch screens. The exception being the Bose QC45's, but I tried em and they had so many connectivity issues, garbage mic issues, and couldn't handle the noise from a window being rolled down in a car without painful bursts of sound in my ear, so I guess I'm stuck with this crap. If there was literally ANYTHING else I would buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonathonJames, While we're glad you like the comfortable fit and excellent noise cancellation, we regret to hear and we apologize for any inconvenience that you experienced with touch sensor panels of your Sony WH-1000XM4. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of physical control buttons and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam