Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
She Loves Them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for mt granddaughter and she gives them 10 stars!!!!¡
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErnestG, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Research first...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Choose another. Will not maintain connection with my desktop computer. When connected, sound is excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Robin,
Thank you for choosing Sony.
We sincerely apologize for any inconvenience you may be experiencing with the WH100XM4 while using it with your desktop computer. We recommend reaching out to Sony Support for assistance with your device. Our team is ready to offer comprehensive guidance to help you resolve your issue promptly. Please keep in mind that this unit is backed by a one-year warranty. To facilitate a smoother process, we kindly ask that you have your product details and purchase information on hand when you contact support.
For more information, please visit our support team page: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your understanding!
Best regards,
-Fred
Very user friendly & amazing the battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and quality would PRESENT. I found the app with its many features were fun to play with. Within an hour my left ear began to feel discomforted, I gave myself a week to adjust but couldn’t come to finding it comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shroomy7363,
We're glad that you like the sound quality and app features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Will Not Connect Bluetooth - XM3 Better Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the first Sony WH-1000 since release and loved it. I upgraded to the WH-1000XM3 and it sounds better and is more comfortable than the WH-1000. The reviews out there for the WH-1000XM4 report it to be so much better than the XM3 version and we needed another headphone for my son, so I decided to try out the XM4. Both my XM3 and this new XM4 are updated to the latest Firmware through the Sony app. I didn't find the XM4 to be more comfortable than the XM3. In fact, I felt it had less padding and was not as comfortable as the XM3. The side controls on the XM4 cup are not sensitive enough and often nothing works when compared to the XM3! I could easily connect to my cell phone with the XM4 and conduct updates but I primarily use the headphones to listen to my TV through a Bluetooth transmitter. The XM3 has worked fine for a few years but I was going to give them to my son and use the new XM4 but no matter what I did I could not get the XM4 to connect to the Etekcity Bluetooth Transmitter & Reciever Adapter (EA-TR1)! I reset the transmitter several times and was always able to get the XM3 to connect but the XM4 would not connect via Bluetooth. I am not able to provide a sound comparison for this reason and have decided to return the XM4 and keep my XM3 and get my son another brand. Over comparison of XM3 to XM4: - XM4 not as comfortable. - XM4 controls spotty. - XM4 Bluetooth connection to varied devices is spotty. At this time I can not recommend the XM4 when compared to the XM3. Also my experience with the original and the XM3 was without issue unlike the XM4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CFH2018,
We regret to hear that you had to return the WH1000XM4 because it didn't perform to your standards. The headphones feature an adjustable headband to achieve the best fit and comfort.
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
When pairing the headset, make sure that it is in pairing mode. Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.
These steps might have changed your experience. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a must have if you love listening to music. 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielN, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gr8 til they were stolen. Otherwise good pair………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacA,
Thank you for the review and that is unfortunate to hear. We're glad to hear that you like the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and extras you get in the package for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoL,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Overall amazing!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid overall! Love these! One of the best headphones out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
Awesome! We're really glad that you love your WH1000XM4 headphones. We are committed in providing our customers with exceptional quality products and greatest experience possible. Thanks for choosing Sony! - Kris
Speechless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Words To Explain How Great They Are. Get yourself a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuckyCharms, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Delivery is good speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very beautiful looking headphone. Arrived in god speed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeL,
Thank you for the 5-star rating and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
it's amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did a great job. I would give XM4 all 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yiheng,
Thank you for your purchase. We're glad that you are pleased with the over-all quality of your new Sony WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating and for choosing Sony! - Marco
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than beats by Dr Dre.Get them while they are on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpaceVillian,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sounding and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying Sony headphones. Researched these over the last several months before release. Glad I held out on buying something else.
I would recommend this to a friendBest noise cancelling headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go and get this headphones, they are overall the best in every single department, first Sony headphones I own and totally happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17,
You made the right choice with the Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones for their price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the only problem is they get uncomfortable after 45 minutes for me. Since I am not used to wearing headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, We appreciate your feedback regarding this unit. If you feel comfortable, try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Great but just not for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation, but personally they made me dizzy and nauseous, so I had to return. I wish they didn’t make me feel like that because I wanted to love them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Lizzygirl, We are sorry that the unit had to be returned. Our WH-1000XM4 headphones have an Adaptive Sound Control feature that can be controlled using the Sony | Headphones Connect app that uses auto-adjustment of the noise canceling function by behavior recognition. Despite your concern, we are happy that you like them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you. -Vincent
best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love these headphones! if you’re thinking about getting them just do it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hoesayyy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An Excellent Product but only an issue with the bluetooth but still I will recommended maybe it was a recall on this particular item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FiremanGarcia, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good but not Bose
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, but noise cancellation and overall build quality is inferior to Bose. My primary use for these type of headphones is for air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LSUfalcon, We're sorry to hear that you're having issue with the noise cancellation and quality of the WH1000XM4 Wireless Noise Cancelling Headphones. Industry-leading noise cancellation technology means you hear every word, note and tune with incredible clarity, no matter your environment. These noise cancelling headphones feature additional microphones that assist in isolating sound for a reduction of even more high- and mid-frequency sounds. WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them. Thank you for sharing your review! Jay
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product once again! Still have my xm3 that my wife now has so was an easy upgrade for me with this one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wills04, Great! We are so glad to hear that you are happy with your headphone upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl