Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Better than Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose noise canceling and sound quality. Less comfortable than Bose. Gimmicky features. Looks cheap. But overall a satisfying experience.
I would recommend this to a friend - Pros mentioned:Sound quality
Could do better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really good but honestly AirPods are just better
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good noise cancelation headphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation headphone. Sound quality is not as good as high quality open back headphone. Good upgrade from WH-1000XM2 model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samh,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the sound quality. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had many headphones and ear buds but this tops all of them. Sound clarity is terrific
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sparky,
Awesome! We are so glad to hear that you are enjoying your WH-1000XM4.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Just ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good but not super durable but worked well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LavonA, we're glad you like our product. We appreciate your feedback regarding the durability of the WH1000XM4. Thanks for choosing Sony. ~Earl
Great Purchase!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with great features. I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MommaMorris, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're delighted you love the exceptional sound quality and overall features of your headphones. Good to know your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, I dont really have nothing to ask for, maybe just a better interface to use all the perks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarS, Thank you for giving the product a perfect rating! We appreciate your feedback about the user-interface when using the companion app. We take into consideration all feedback to improve the performance and quality of our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Fggghh
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ggyuun boouffidjfififufuficuxufugigicugigujcivgivi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iiggivihiv,
Thanks for sharing your 5-star review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my boyfriend. He loved them and helps him with studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ariell,
You made the right choice! We're glad that these headphones are perfect for your boyfriend's lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Product works very well, love using it while I am
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works very well, love using it while I am mowing the grass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl
Excellent quality sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just awesome. Bought these based on the recommendation of a family member. Worked exactly as promised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justhavinfun,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Good sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They we're expecting to be the best but it was beyond that
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioP, We're very grateful for this wonderful feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best lurches ever!!!!!! Totally love these headphones love love love!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loops,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is worth the investment. Something everyone should look into
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGawesome, Great! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Really great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones for the price, especially if you can find a good deal on it. No complaints!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mighty, We're glad to hear you feel that the WH1000XM$ is worth its price! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
To pricy to be low quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When on call the mic goes in n out to where i have to call the other person back or just use speaker pho e instead on my phone. If you use these to workout in buy febreeze in less than 1 week this headset started to smell like some sweaty boxing gloves. Even with head set adjusted to smallest size depending on head position these headsets will fall off my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JSteele, We are sorry to hear that you are experiencing difficulties using the WH-1000XM4 during phone calls. Installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones, Re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that you are having with the WH-1000XM4.
Also, please try using the headphone slider to get a more comfort fit for your WH-1000XM4.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
Sony - WH1000XM4 Wireless Noise-Cancelling Over
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Television,
Thanks for choosing Sony and we're glad that you like your WH1000XM4. Enjoy! - Marco
Superheadphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that were recommended to me by a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, You've made a great choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Glad to hear that your friend recommended this headphones to you. You won't be disappointed! Enjoy! -Sam
great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these headphones! i love the shade and the ease ability of these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi champagnemami, we're glad you love our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Not very comfortable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't find these very comfortable and exchanged them for the Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, thank you for sharing your feedback. We're sorry to hear the Sony - WH1000XM4 didn't provide the comfort you were looking for. We know how important that is, especially for long listening sessions. While it's unfortunate they weren't the right fit for you, we truly appreciate you giving them a try. Your input helps us continue to improve, and we hope you'll consider Sony again in the future! Best regards, -Dominick