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Customer Ratings & Reviews

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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12525 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 551 Showing 11,001-11,020 of 12,525 reviews
  • Rated 5 out of 5 stars

    Sony Best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 Stars Period.Would Highly Recommend.Definitely the best set of Headphones I ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one very good to use. That I like to buy a lot of things from Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smokeless,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Susan's Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my headphones, best purchase ever Alexa is cool, walking is m0re enjoyable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Susans, That's cool! Choosing these headphones will definitely be worth it! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Works with 2 devices at the same time. Noise quality is great for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Guest, That's amazing! We're happy to hear your purchase went well. It's nice to know you're enjoying all the improvements especially the multipoint connection and noise canceling feature we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing!!! Nothing negative to say. I would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, Thank you for the amazing review! Good to know you're having an enjoyable experience with your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Yel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ???? Don’t know yet. They are Christmas present ant still under the treee

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClarkCabin, Thank you for the 5-star rating! We hope to hear all about your experience with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    owner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphone for traveling. Well made should last many years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi geopoet, Awesome choice! We are so glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating and for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Super sound and still learning its features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This took awhile to figure out because when I cough, sneeze, or make any noise it automatically pauses what I'm listening to. This is quite annoying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benny, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Don't mistake the Blue for the Black

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing is wonderful with these, I just didn't care for the dark blue color, I thought they looked black in the store. I ended up returning them due to the color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tido360, Glad to hear that you are happy with the overall performance of your new WH-1000XM4. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, headphones are great! Glad i got them on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pbj1290,

      Perfect! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Step son loved these earphones. He wanted these for Christmas and kept bugging me about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigMac48602,

      We're thrilled that your stepson is enjoying these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    I experienced latency with TV use

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for watching TV. Unfortunately I experienced latency, audio and video on a TV can be out of sync. The issue is probable due to the use of bluetooth. RF headphones do no have latency issues. These headphones are probably excellent for just audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ferris bueller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amzazinnnnnng Lo ed them they were perfect amazinggg

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ferris, We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 2 out of 5 stars

    Good, except defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been waiting for these for months. They are not that different than the XM3s, which is fine because those were still great headphones. Unfortunately, my XM4s were defective out of the box. They had a constant white noise that was distracting when listening to any music that was quiet, and the left ear had static that got worse the longer I used them. I wish I could exchange them for another pair, but my local store is out of them, so I'll have to wait more to try them again. Disappointed in the quality.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphone, bad mic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony needs to work on their headphones mic in order for the noise canceling product to be adequate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his new headphones They work great and sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chica, Excellent! We're very pleased to hear you husband loves the amazing sound quality of his new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent , gift for my husband and he hasn't take them off .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kiki, We are glad that your husband likes his new Sony wireless noise canceling headphones. You chose the best for him! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    One of the best one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had used beats studio and also beats solo pro but none can beat sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ricky, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Amazing NC, good ergonomics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible performance, great sale price Do. Or fly without them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Atters, Fantastic! We're glad you like amazing noise cancellation, comfortable fit, and overall performance of your Sony WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    These things warm your cold ears!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was wonderful however our ears really got hot after awhile. We went to a different brand.... problem solved

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark98236,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you didn't have a complete experience because of its comfort. Your feedback is greatly appreciated. The headphones feature an adjustable headband to provide optimum fit and comfort.

      Thanks for sharing your review and we hope you consider Sony in your future purchase.

      Regards,
      -Ralph Sony_US