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Customer Ratings & Reviews

$348.00
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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12525 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 553 Showing 11,041-11,060 of 12,525 reviews
  • Rated 5 out of 5 stars

    Good pair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good pair of headphones and would recommend to everyone looking for a new great pair for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them a little to big but i cant conplain thanks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cece, we're glad you love our industry-leading noise canceling headphones. We appreciate your feedback about the size of our WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband absolutely loves them. I tried them myself and was very impressed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wally, we're glad your husband loves our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    WH-1000XM4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I was using these something happened during the movie, it startled me so bad I started looking around the room, and then I remember I was wearing them, and it was just the movie. 10/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivan, That's amazing! We're very happy to hear you're enjoying the immersive listening experience of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    One of the best Noise canceling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was good but I end up being allergic to them so I had to take them back but other than that a definite buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ebony, thank you so much for the review. While we are glad you are satisfied with the outstanding sound quality and incredible noise canceling function of our WH-1000XM4, we are sorry if you feel allergic when using these headphones and that it needs to be returned. You may find the information provided on the link below helpful to this concern:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      We appreciate you, and we are hoping that you will consider again Sony in your future purchase!

      Sincerely,

      Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works great! No problems! The item has a short charging cord! Could be longer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dan4,

      Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're really glad to hear love the exceptional sound quality, noise canceling feature, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! We appreciate your feedback regarding the length of the supplied USB Type-C cable. We will surely take note of your feedback as we always strive to make this a better experience.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Mtp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beautiful and it’s worth for. The money you spend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manojthampysini, We appreciate your feedback. We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter really loves them. We will definitely be buying more from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabby, Great! We're glad that your daughter loves her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product improved over last generation recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NICE, Great choice! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them perfect for traveling and every day use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Love, Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as Christmas gift from husband to study and work while kids have virtual school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBfan4,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! I would recommend these to anyone looking for new headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicoleSmith,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friend loved it. This is perfect gift for youth. I will recommend this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oyuka,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best for all settings-travel, running, library study, dorm study,etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake, That's great! Choosing these headphones will definitely be worth it! We're pleased to hear that these headphones are perfect for your lifestyle and you like the overall features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for the superb review on your WH-1000XM4! -Jess Sony_US

  • Rated 5 out of 5 stars

    SonyWireless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, great quality. I would recommend to anyone that wants wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AirpodPro,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best technology on market no button to mess with buy now while on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelAngulo,
      Thank you for an amazing review! We're glad to know you like your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 3 out of 5 stars

    Mediocre.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, but not much comfort. The Bose 700 are way more comfortable for long wearing sessions and have superior ANC.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brett,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having the best experience with its comfort. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.

      Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    They're Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're great. Get a pair if you enjoy listening to music frequently and have the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tina,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Step backwards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New app has trouble connecting the older one didn’t

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephB,

      Thank you for bringing your connection issue to our attention and sharing your honest feedback. We understand how disappointing it is when you can’t easily connect your WH-1000XM4 headphones using the Sony | Headphones Connect app, and we sincerely apologize for the frustration.

      We want to help you restore the smooth connection you expect. Please follow these two steps, which are highly effective for resetting the connection:

      1. Completely uninstall the Sony | Headphones Connect app from your device, then restart your phone/tablet. Re-download and reinstall the app from the official app store. This clears old cached data and ensures a fresh setup.,

      2. Reset the headset: While the headset is connected to a charging cable, press and hold both the (power) button and the CUSTOM button (or NC/Ambient button) simultaneously for about 7-10 seconds.

      After performing these steps, try connecting your headphones with the app again.

      If the connection is still not performing correctly, we strongly encourage you to contact our dedicated technical support team. We can walk you through further diagnostics, and provide personalized assistance to get you connected.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these. He likes them better than his beats and he has had 3 pairs of beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US