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Customer Ratings & Reviews

$348.00
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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12526 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 562 Showing 11,221-11,240 of 12,526 reviews
  • Rated 4 out of 5 stars

    They work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy to set up as anticipated. Also got Rooked into a month of some app because it made it look like it was required.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Swoozie, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I have made, I love this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Disney,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Gift.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent... I love them.. Easy to use and great gift to give someone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great noise-cancelling and sound quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to travel on a long flight and a friend recommended these headphones and I am not disappointed at all. A bit pricey but expecting to get years of enjoyment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndyTexas,

      You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise reduction to the max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this head phones. Talk about noise reduction!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GUser, We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever had would highly recommend these to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sapphirenight28, We're thrilled to hear that you feel the WH-1000XM4 is the best headphones that you ever had. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and for helping to share the word about us. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones been using it mostly everyday since I bought them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marvel,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones, Highly Recommend I would by this again for a gift

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scotty,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I ever owned.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual bluetooth feature is amazing this is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous,

      Great! We're thrilled that you like the multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Twas not to be

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it. Though the ANC was great these phones were not as I expected, looking for more fidelity

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heard, We regret to hear that the unit had to be returned. While we're glad you appreciate the sound quality of the WH1000XM4, we're sorry to know you're having an issue with the unit.

      We recommend installing the Sony headphones Connect app and adjust the built-in equalizer to optimize the sound. Also, to ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7)

      I hope you consider our Sony products in the future. Thanks for sharing your feedback.

      Sincerely,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were pretty nice to use..wish it had a mute button but otherwise nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nyan,

      We're glad that you like these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about a mute function is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Battery charging issue, had to go for warranty

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model about half year ago, used it several times for travel. The unit stopped charging, it always stopped at 10% SOC and wouldn’t charge up. Contacted SONY services recently and got a band new replacement. Hope the new one will last.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sheldon,
      Thank you for sharing this feedback. We regret to hear that after half a year ago your XM4 stopped charging. Good thing that you immediately called our support team and were able to get a replacement. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone better than most which are out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loki, We're thrilled to hear your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this headset and use it very often. Great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AYJZ, Amazing! We're glad that you are loving your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 2 out of 5 stars

    Really wanted to like these headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted these to work. But until Sony fixes the static in the right ear which appears to be a general problem with the XM4s I had no choice but to return. So I purchased the Bose 700 which are awesome and did not have any such issue and the sound is very impressive. Am a big Sony fan so I truly hope they step up and fix the issue so they do not lose customers.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,



      We appreciate you for being a Sony fan. It's unfortunate that you had to return the headphones because of static issues. This isn't normally the case with these headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your future purchase and have a better experience with our products.



      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exclusive clolour, $100 discount nothing to complain!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mubin,

      Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    LOVE ITEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SIMPLY LOVE THIS ITEM ! MAKES LISTENING MORE PRIVATE!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bunnyhoney72, That's amazing! We're glad you love industry-leading noise canceling feature of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiancé loves these!! I have listened with them and they are amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and durability. Comfortable and great noise isolation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Echo, Thanks for the 5-star rating! Glad to hear that you are happy with the quality, comfort, and durability of the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Cans

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cans ear pads get warm. Dekoni plans to make replacements ear pads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Highplainsdrifter,

      We appreciate your 5-star review of the headphones. Thanks for choosing Sony.

      ~Ralph Sony_US