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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12613 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 563 Showing 11,241-11,260 of 12,613 reviews
  • Rated 5 out of 5 stars

    Quality stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Easy to get without any hassle. Would order again from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CurlyandMobestbuddies,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Works great and packaging is very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Proed123, Thank you for the amazing feedback!  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    worth the money not really

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the headphones just i would say that the adaptive feature to hear around you is just not enough for the price in my opinion and really think it would just not be worth the price compared to other sony headphones that I have had so

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MoisesA,
      Thank you for sharing your honest opinion regarding adaptive feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. While we are happy that you like the headphone, we're sorry to hear that the adaptive feature is not enough for its price. Your opinion matters to us and it will help us improve our future products. Please allow us to help and make this experience to a better on.

      Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

      These steps may also help improve your experience with the noise canceling function:


      -Make sure that the noise canceling function is turned on.

      -Adjust the headset into a comfortable position.

      -Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

      -With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

      -Disable Speak-to-Chat, and check whether the situation has improved.

      -Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].


      In case you need further assistance, please email the below information to socialsupport@am.sony.com:


      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Additional Information regarding your experience with the WH1000XM4.



      Sincerely,
      Marco Sony_US

  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    theyre amazing for the price i got them at mwah i love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,

      Awesome! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Bought this just to compare the music quality with

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this just to compare the music quality with my Bose Q45.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Basti,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great headphone set. The range is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lauren,

      Perfect! We're glad that you like the Bluetooth range of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    SOLID

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were good, just found a cheaper price. Planning to buy it again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ahmad,

      We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 2 out of 5 stars

    wired vs wireless

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going back to wired devices and regret getting this due to the safety of my health.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend. Best Buy always replaces/repair

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Best Buy always replaces/repair my devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBfan, Awesome! Good to know you had such an amazing customer service experience. And thank you for purchasing the Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    New Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product and Best Buy services. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenJohn,

      Awesome! We're glad that you are enjoying these amazing headphones and you were assisted professionally. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my grandson for a Christmas present

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beatsstudiobuds,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great . The price was excellent. Would purchase again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rust,

      We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! My son loves them! He can’t hear us that’s for sure!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi scottnkel91, We're glad to hear that you love the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones at this price. You won't regret the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miskie, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones in its price range. Good to know your purchase went well and you're enjoying the top-notch sound quality and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase! -Jess Sony_US

  • Rated 5 out of 5 stars

    Jacob

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 16 year old grandson’s chrygift — to use this afternoon

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bentley, We are glad you chose these pair for your grandson. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Best over the ear headset I've ever owned. Noise cancelling is amazing, I can barely hear my co-worker who sits 5 ft from me at work. Excellent headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dalliofficial,

      Amazing! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The king has overpaced himself

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones that I've ever used, you would never want to get them off!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for a few weeks now, loving it so far!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SampurnaL,
      Great! We're glad that you are loving the quality and performance of your new WH1000XM4. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is going to love them, cant wait till he opens them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allison,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Aaaa

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loved them as a birthday gift, uses them all the time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaaa, thank you so much for the 5 Star review. We are extremely pleased you find our WH-1000XM4 perfect for a birthday gift! We are also glad your boyfriend loves everything about these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US