Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my bf and he loves it! A little pricey but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayway786, Excellent! We're glad to hear that your boyfriend loves our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess
Sorry Sony. Switching Back to Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My QC1 Bose headphones started to have problems with the power button after 4 years of owning so after some back and forth between the Bose 700 and this I decided to give Sony a shot. Overall I think it’s ok. Not worth 350 to be honest. I’ve owned them for 4 days using them mainly for zoom, phone calls and music. I’ve heard complaints on how my voice sounds on the other end, switching between more than two devices is a pain, music tends to skip and muffle a bit for no reason. The headphones also tend to turn on by themselves which is funny since that was the same issue I started to have with my Bose. As a Bose customer for the past 10 years, I think I’ll stick to what worked best. Will try out the Bose 700 instead. Sorry Sony but not a great first impression.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gesjes, we regret to hear that it's not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app to turn on the [Connect to 2 devices simultaneously] for easier switching between devices, set the headset to “Priority on stable connection” mode for better Bluetooth connectivity, and adjust the equalizer to improve sound quality.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I would recommend this product to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied, Excellent! Choosing these headphones will definitely be worth it! We're delighted to hear you like the amazing sound quality and overall features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Had for a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them for a year I’m still really enjoying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshW,
Great! We are truly delighted to hear that after a year of usage, you still enjoyed listening to your favorite music with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
q
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Hi Lee, you’re getting 25 points for this review!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Ehh sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality, slightly on the heavier side. Not impressed with the sound quality. They needed EQ customization to sound ok, however, I found that my AirPods sounded better out of the box. The sound quality was a bit lacking for the price. These headphones also did not fit my head, as they often began to slide to the back of my head whenever I made a slight adjustment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dapdap,
Thank you for your feedback. While we are glad you are satisfied with the excellent build quality of our WH1000XM4, we are sorry if the sound quality did not meet your expectations, and if these headphones did not fit your well. We value your opinion, and we will surely take note of your inputs as we always strive to make this a better experience.
For sound quality, we want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. You can also set the sound quality mode to Priority on sound quality mode using the app for an immersive sound experience.
For comfort fit concern, these headphones have a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
I understand that this may not fully resolve your issue. However, if there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Cesar amazing headphones, so he did it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cesar amazing headphones, so he did it again. I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mikey, We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent as noted by my son. Gifted to him for christmas
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoutainHouse,
You made the right choice! We're glad that your son loves these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. However it is too uncomfortable on my head and had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kirby717,
Thank you for the review. It is unfortunate that the unit had to be returned. We recommend adjusting the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side.
Regards,
David
Nice Headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Headphones, absolutely no complaints... Very user friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomm,
Awesome! We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Sounds drop out a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great when it works, but VERY FREQUENTLY the sound drops out for a split second. It shouldn’t be a big deal, but it happens too often … like once every 2-3minutes. And when it does, sometimes the Noise cancelling setting is off. If it was a cheaper wireless headphone, I wouldn’t be upset, but this is the top of the line from Sony, it’s frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paikasoa,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of connectivity issues. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Please refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
Here are the steps to reset and initialize the headphones:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset to restore factory settings:
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Smooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy everything about this I have no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jude, Excellent! Glad to know you're enjoying your new Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been excellent so far. It is versatile to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krishna, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
SHDP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i've ever owned and i love the speak to chat feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harrylander12, We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!! Bought them for a friend and they LOVE these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jc1124, that's great to hear. We're glad that your friend loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Working great and love them
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the performance so far. Working great and enjoying it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sree,
Great! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Worth the money you spent. Would absolutely recommend this to anybody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techyguy,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! We are super happy with the purchase my wife loves them!
I would recommend this to a friendSony review 1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All good, everything seemed perfect and in order when I bought it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JSChowhan. Great buy! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin