Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Soni
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and very durable will definitely purchase again
I would recommend this to a friendLooks Cheap, High Bass, Confusing controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had so high expectation from this headset as literally every reviewers on Youtube is 'All-Praise' about this one. Honestly, I found the sound to be way below-par than Bose NC700. The app and functions are so confusing that I had to spend 90 minutes to understand everything. I ended up returning it and exchanged it with outstanding B&W PX7. For the price-point, I won't recommend this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techguyreview, we are sorry to hear that the WH1000XM4 headphones did not meet all of your expectations and had to return it. We take customer feedback seriously as we continue to strive on improving our products. Thank you for your honest review and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Good quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my son for Christmas. He loves them and uses daily!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GEQ7, This is a great Christmas present idea! Good to know your son is enjoying his new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Noice cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noice Cancelling Headphones, i travel everyday thru subways back and fort going to my work and this headphones is the best compare to my apple airpod pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arnold68, Thank you for the 5-star rating! We're glad you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Cool for online schooling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was the best option for online schooling that I found
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sosa, Awesome! Choosing these headphones will definitely be worth it! We are extremely pleased it suits your needs and you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the best headphones I've ever owned. You won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Double,
Great! Good to know that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
My Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was great. But for me the ear cushions were very weak to be on your head for a significant amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We appreciate your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for what the price has to offer! Very practical!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bass,
Good to know that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Best premium
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its the best headphones out there. Bought bose 700 and returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shiva, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Facing issues connecting to Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Facing issues connecting to Samsung TV, sony customer support couldn't resolve the issue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hmad, we are sorry to hear you're having an issue connecting the headphones with your TV. You can pair these headphones to your Android TV through Bluetooth connection that supports A2DP profile, however, the devices must be compatible.
Reference: https://www.sony.com/electronics/support/televisions-projectors/articles/00159290
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feel practicality and use of these head phones is amazing honestly great but worth it for the gym pc headphones or even just to use being in college it’s honestly such a good investment for late study nights or trying to focus in the library or public place
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nell, We're happy to hear this feedback! Good to know you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones with studio quality sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were durable and are great for commuting and coding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi squeeko,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. I’m a fan and enjoy using it. Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multi device connections issues, other than that excellent headphones
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great! Note comes close to it ! I won’t highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shibby,
We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money . Noise reduction is vey good .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuy4001,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow…. Just wow………..sorry review had to be 50 characters
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobthebuilder, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Love it!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it to kick the soccer ball around and it held like a glove!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel,
Great! We're glad that it's perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Worth the hype and very high quality. The noise cancellation is insanely cool!!! Great for long travels or simple everyday activities!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sasha, Thank you for the amazing review! We're very happy to hear you like superb quality, excellent noise cancellation, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Touch controls are really bad.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. Touch control on the right makes it frustrating to use. Why not just have simple buttons? Constantly pausing or moving to the next track when trying to adjust headphones on the head, but when you need to really pause, it does not respond. What a junk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oleg,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the touch sensor. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When controlling the touch sensor, it is recommended to use the pad of your finger and not be too aggressive. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
-When you swipe your finger forward/backward, make the movements perpendicular to the headband.
-When you swipe your finger up/down, make the movements parallel to the headband.
You may also refer to these links for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support