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Customer Ratings & Reviews

$348.00
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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12526 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 566 Showing 11,301-11,320 of 12,526 reviews
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the 3 generation but this one blows my mind best on any level

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great reduction good sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it syncs properly it is great. From time to time it hunts when mowing the grass. On the Plane it was perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeE,

      We're glad that these headphones are perfect for your travels. Your feedback is great appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!! works great no issues, easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krez,

      Awesome! We're glad that you are having an easy time using the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Life is like a box of chocolates

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girl is all over the place with it schoolwork music and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delicious headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible features I didn’t even know I needed. I love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Laurence, We're very grateful for this positive feedback! Good to know you're enjoying the incredible features of your new Sony WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    Great but not great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hearing crackling noise, also the sound quality was not that great. All said, could have just been a faulty one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RohitU, Thank you for sharing your experience on the Sony WH1000XM4 Wireless headphones. We're sad to hear that you are heading unwanted noise when listening to music. Please try to initialize the unit by following this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

      If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the unit:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but due to my loss of job I had to return them .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilfredy91,

      This is definitely the news that we would like to hear. We hope everything works out well and we are looking forward to you enjoying Sony Headphones in the future. Thanks for your review.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    I'd recommend these to anyone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling and sound quality are great. Used them to watch downloaded movies on airplanes. No trouble hearing dialogue at reasonable sound levels.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DurhamJ, Thank you for giving the WH-1000XM4 a perfect rating! We're thrilled to hear you like the great sound quality and noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t recommend them more they are worth the buy and the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiR98, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Heading phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad good headphones very awesome very fantastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jasmines6, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew has been wanting these. Will be excited on Christmas

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trel24,

      Great! We're glad that you found the perfect present for Christmas. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Spot on.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and matches it's description except for the 30h battery life. I hardly get 16hrs max with full charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shangovan, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. The usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. The available battery life significantly decreases when these settings are used at the same time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    2nd pair of xm4s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair of xm4s years ago that i later sold and regretted. Finally got around to buying a pair for Black Friday for the gym and they’ve been great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sueeee,

      You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    An excellent consumer grade headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what is advertises. No issues. The auto switching between multiple devices is bit slow .other than can’t go wrong with this one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sanju,

      We're glad that these headphones have lived up to your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the multipoint function is greatly appreciated. When using a multipoint connection, if you play music on the second device while still playing music on the first device, the music from the first device will continue to be heard. Stop the music on the first device so you can listen to music from the second device through the headphones. Make sure to also install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    best overall package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for travelling and have a great sound stage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ironhide,
      Thanks for such a great review! We're glad your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best headphones on the market!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase you can make. They are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Law3dog, Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Loved great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant resist. Priced just right and entertained me like a million !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Graduation gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, just what my niece wanted for graduation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gifts, That's great! We're glad to hear that you are happy with the performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love some good quality yet affordable headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dcho, Great! Good to know you love the overall quality of your new Sony headphones and you feel that the unit is worth its price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony WH 1000MX4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellente product. Recommended by empleoyee. Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyWH1000MX4, Awesome! Good to know you're having an enjoyable experience so far with your new Sony WH1000XM4 headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US