Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market currently. Incredible noise quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User2018, We are happy that you like the noise canceling quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent
Perfect !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone better than most which are out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loki, We're thrilled to hear your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph
Honey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a gift and it turned out to be their favorite thing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Honey, Awesome! We are glad that they are enjoying your gift. This is indeed a nice present. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones. Lots of features and I love the color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobbyJo, We are happy that you love the color and features of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your purchase. -Vincent
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, definitely recommend this product for people who need it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony succeeds again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.simply the best. Sony has lead in noise cancellation; providing great results at all price points. Their premium headphones are of highest sound and cancellation quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AriJ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exclusive clolour, $100 discount nothing to complain!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mubin,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
LOVE ITEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SIMPLY LOVE THIS ITEM ! MAKES LISTENING MORE PRIVATE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bunnyhoney72, That's amazing! We're glad you love industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
A+
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. She really loves them and uses them nonstop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, Thank you for the 5-star rating! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass, Battery life, Comfort
The Best Just Got Better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If this is the only sentence of my review that you read, know that these are the best noise cancelling headphones that you can buy! I already own the XM3s and know how great they are, so when I saw they were releasing the XM4s I knew I had to try them out. Sony has amazed me once again. FIT and FINISH: --------------------- The XM4s retain the same styling as the previous XM3, however Sony has made slight and subtle changes to give them an even more premium feel. The black matte finish feels more texturized than the previous models and the headband and ear cut padding feels slightly more robust. They fit comfortably on all head sizes and the ear cups are generously sized and fit easily over the ears, forming a nice seal with your head. They're extremely lightweight and even while wearing for long listening sessions, they've never given me any sort of ear fatigue, even while wearing glasses. They come with a very nice molded carrying case, and include a USB-C cable, audio cable and airline audio adapter. SOUND: ----------- In a word – amazing. From super low, heavy Bass to crystal clear highs, and everything in between, the XM4s deliver. Even right out of the box using a flat eq setting, they make your music come alive. When using the available Sony Headphones Connect companion app, you can fine tune your audio experience to exactly how you like it. I’m a big bass guy, and most Wireless headphones cannot reproduce the rumbling or tight and punchy heavy bass that I like , especially when listening to rock and heavy metal. But these handle extremely heavy bass with no distortion at all. You can dial in as much bass, midrange and high frequencies as you would like, using preset EQ settings or customizing them to your own specific values. Even at high volumes the audio is crystal clear and never distorts. The noise cancellation Is really the star here as well because it's simply the best I've ever heard. While they still use the same QN1 noise cancelling processor from the previous model, they have updated the software and coupled with a brand new Bluetooth audio system on a chip, the noise cancellation Is incredible and really immerses you in what you're listening to. They also support high resolution audio, and have a feature called 360 reality audio, which will create a surround sound experience using one of the compatible audio apps. Also new to the XM4s is something called DSEE (Digital Sound Enhancement Engine). Coupled with new AI software it will upscale compressed digital music to provide a richer or fuller experience. With all of these new enhancements, I can tell an audio quality difference between the XM3 and the XM4 but it's not a drastic amount of change, it really is just a fine tuning of the overall audio experience, which again is outstanding. NOISE CANCELLATION: --------------------------------- The reason you're getting these headphones is for the noise cancelling, and it really is stellar. Like I said they still use the same processor from last generation but with new software and some new internal hardware the noise cancellation is even better than before. One of the great things about these headphones is you can dial in your own level of noise cancellation. You start by running the noise cancellation optimizer which will dynamically tailor the sound to the size of your head, the size of your ears, if you're wearing eyeglasses, even if you're flying using their atmospheric pressure optimizing. Full noise cancellation essentially silences the outside world , leaving you alone with your music or programming. But you can also tailor various levels of ambient sound. You can set different levels of noise cancellation for your activity, such as going for a walk or going for a run or using public transportation etc. You can tell the headphones how much or how little noise cancellation you would like in each of those settings. They also feature something called quick attention, which allows you to quickly turn the noise cancellation and volume down and let surrounding ambient sound into the headset in case you need to speak to someone or hear what's going on around you. You just simply place your hand over the ear cup. They can also learn your favorite locations, so that they can immediately apply your customized adaptive sound control and noise cancellation to places you frequently visit like your office or a coffee shop etc. EASE OF USE: --------------------- They also have a lot of neat features that Make using the headphones easy and effortless. To start with they offer 30 hours of battery life and can quick charge using USB type C. I've been using them for the last few days and I have yet to drain the battery down to 0%. But I can say that the quick charge feature offers a huge boost in playback life in just 10 to 15 minutes of charging. They offer integration With both Google Assistant and Alexa, and they also offer Bluetooth connection To two devices. This comes in very handy then you might be working on a laptop but it would also like to stream music from your phone. You can ever so effortlessly go back and forth between audio source of both devices without having to disconnect pair unpair etc. They also offer a new microphone array to improve the hands-free calling feature which works as well as you could expect but the hands-free calling is just OK. While audio is clear it's not anything that I found that amazing, but it's certainly just fine need to make hands free calls. They also offer fingertip controls on the outside of the ear cups, But I've found these controls to be sort of clunky , not that intuitive or at least not registering my intended gestures the first or even second time. So while they are nice to have I rarely if ever use them. There is also a new feature called speak to chat, which allows the headphones to recognize when you begin talking and turn off any noise cancellation And switch to ambient sound. The thinking here is if you start talking the headphones assume you're having a conversation And will turn off the noise cancellation. I have found that in ideal conditions this works just fine but if you're in a situation where you might make a sound or say something out loud , even singing along with music this can become a hassle, so I leave this setting turned off but it's nice to know that it's there. OVERALL: -------------- As I stated at the very beginning of this review, these headphones are simply amazing. What Sony has done with the XM4s is take the stellar foundation they had built in the previous model and expanded upon it, and they have created simply the best sounding headphones I've ever used.
I would recommend this to a friend Fun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did a great job in handling my current purchases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addie,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We hope you also enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for travel or around the house. Would suggest these to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jdkk,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Little world
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, can be in my own little world and yet, let others in too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mom6,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these as a Christmas gift to my son-in-law says he loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsT,
Great! We're glad that your son-in-law is enjoying these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Sounding Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! A little more complicated than I expected but that was user error (take the moment to walk through the tutorial!!)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Talkin2DLS,
Thanks for sharing your feedback and review of the WH1000XM4. We're glad that you are now able to fully utilize these headphones. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Improved on features, not on sound over XM3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels over priced now. Many good features added but sound quality feels same as xm3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhi, Thank you for the feedback on your experience with your new Sony WH-1000XM4. While we're glad you like the cool new features of these headphones, we regret to hear you feel that there is no improvement on sound quality over the previous model. To ensure optimal listening experience, please follow the steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Sony is great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I use them on multiple computers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Munsta
We appreciate the 5-star rating and we're glad the headphones works wel with your device.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter love it................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCesar,
Awesome! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
enjoying it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best. ibuabubfuf iwiuf faubfubf afuu fwbuw fuf.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rambo,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly but controls are a bit difficult to use at first
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieGma, thank you so much for the 5 Star review! We are thrilled to hear you find our XM4 user-friendly! We are sorry if you are having issues with the touch controls at first use. The touch controls can take a few tries to get used to. When attempting to use these controls use the pad a your finger and while keeping contact with your headphones gently move it to control the headphones.
You may also find the information provided on the following links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo