Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Christmas gift so i can't give a review at this time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracyG, these headphones will definitely be a great present for Christmas. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Solid purchase, better sound.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad reviews are hard of hearing. Exceptional headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solid, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony WH1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I am happy with the these headphones, you have to Taylor the settings in the sony app to your preference which is nice. The app is very simple to use and the sound quality is great everything I was looking for in a head set and then some
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhettF, We're very grateful for this positive feedback! Good to know you found the Sony Headphones Connect app useful to optimize the music according to your liking. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batch i cant hear you, do you see my headphones? (Silence)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mpearson321,
Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Not worth the money, buy M2 or M3.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the M2. I hesitated buying the newer marks because its a lot of money and the M2s are solid. So when I did buy the M4s, my expectations were high due in addition to the positive reviews. Unfortunately, in comparing the M2 to M4 performances, M2 is clearly the winner. Below are some of the detailed comparisons. Noise canceling: I have a noisy bathroom fan and cpuld always count on my M2s to drown out the noise. When I tried the M4s under the same conditions, I could hear the noise of the bathroom fan. I tried calibrating the M4s (unnecessary with the M2s) and still I could hear a significant amount of fan noise. Ambient sound: I use this mode often as I need to hear whats happening around me in the home office. With my M2s, I can hear everything around me cryatal clear with no music and impressively clear with music. However, with the M4s, everything is considerably muffled like its deliberately canceling out some of the ambient sound. Maybe this is by design but should be reconsidered. I tried playing with the ambient sound level settings using the app but still cannot compare to the M2s. I wish I had not purchsed these headphones amd waited for the next mark. ~$400 down the drain. Hope this helps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
Thank you for your review. While we are glad you are satisfied with the remarkable performance of our XM2, we are sorry if our XM4 did not meet your expectations. This definitely not the experience that we wanted you to have on our premium headphones. We appreciate your input, and we will surely take note of it as we always strive for the best customer experience.
For the noise canceling function, if you haven't yet, please follow the instructions below:
• Make sure that the noise cancelling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies.
• Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
For the Ambient sound, depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Please reference the following links to isolate this issue:
Help guide - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
Instructional video - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254268
If the issue persists, please update the firmware of your XM4 to the latest version (2.0.7). The firmware update improves the functionality and features of your headphones. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Breaks too easy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the sound quality was great while they worked, they broke way too easily. The headphone pieces, at least on mine, were way too fragile. They lasted two uses and when I went to extend them on the third use, the ear piece snapped as if it was already broken.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello bellok,
While we are happy that you like the sound quality of our WH1000XM4, we're sorry to hear that the ear piece snapped of the headband. This is not the news or the experience we want you to have.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
excellent for subway commute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work as stated. no problema, don't know what else to say
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dott,
Great! We're glad that this is what you are looking for in a product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product is the best head phones i have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whereismycomputer,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Medium Happiness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So So, Average, Good Enough, Satisfactory, and meets criteria.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SwitchMicro, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones Excellent audio quality Cool features
I would recommend this to a friendGot grt product and meet all expectations. Recomme
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got grt product and meet all expectations. Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ritz,
We're glad that these headphones have met your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product！like the update that can link to two divices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maberick, Nice! We are glad that you are enjoying the multipoint feature of your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is the best I've ever experienced. I was fortunate to get them on special, and even then id pay the full price if i had to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oscarini, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best Noise Canceling Headphones EVER
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Blocking Headphones EVER are this pair made by Sony. Love them so much, I purchased them for my 2 adult children and they agree!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomOfGaGa, Fantastic! We're thrilled to hear you love the industry-leading noise cancellation of the Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones . Exactly what I was looking for , but I had trouble making them work wirelessly .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odie,
Thank you for taking the time to review your WH-1000XM4. We're happy that our Industry-Leading, Noise Canceling Headphones WH-1000XM4 perfectly matches your needs. We're sorry you've been running into difficulty. We would like to know more about the situation that you faced with the wireless headphones. In the meantime, please refer to the steps in this help guide link for pairing and connecting with a Bluetooth device: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Overall good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good product. Easy to use, great for WFH period.
I would recommend this to a friendSony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.received the product on time and it works as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi judojack, Fantastic! We are glad that you receive your purchase on time and are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to setup and use. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Majot,
Great! We're glad had an easy time setting it up and using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
WH-1000MX4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good buy whenever it goes on sale. Best value of money in the $200-$250 range if you buy it at the right time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mfm27, Awesome! We're glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best for personal and professional purposes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for both personal and professional purposes..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jai4S,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph