Customer Ratings & Reviews

Hi Fandango1,

You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Alfper123, Thanks for sharing your review/feedback. We're glad you are amazed with some of the features of the headphones, however we're sorry if you're having a few issues with it. The WH-1000XM4 comes with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. When it comes to design, the WH-1000XM4 engineered for all day use! The WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.

For optimum fit and comfort, make sure to wear the headphones properly and adjust the slider depending on your head shape. You may refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html


And yes, as it turns out the WH1000XM4 is not sweat-proof or water-proof. We appreciate you sharing your concern about this matter. This will help us improve our products in the future.

Hope this helps. Thank you for choosing Sony. Enjoy! -Craig

Hi Luigue, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! May we know the issues that you are having with the WH-1000XM4? If so, please send us an email at socialsupport@am.sony.com for assistance.

The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Timothys, That's great! We're so glad to hear you're enjoying your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Louis,

Great! We're glad that you found the perfect headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

-Ralph

Hi FAhmed,

We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can refer to this link for troubleshooting steps to help improve connectivity:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

Your feedback about the connection between the three devices is greatly appreciated. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi aandrus1, we're glad that you like the sound quality of the headphones. Your feedback about the Adaptive Sound Control function is greatly appreciated. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes. To keep this from happening, follow these steps using the Headphones Connect app:

1. Turn off the Adaptive Sound Control function using the Headphones Connect app.
2. Move the slide bar to select the Noise Canceling or Ambient Sound Control level.

Hope this helps. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi Howdy00, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We’ve also taken note of your feedback on the water/sweat resistance. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin

Hi Seattlekidd, Thank you for the amazing review! Good to know you're enjoying the awesome sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi peter82, we regret to hear that you think these headphones are not good for the price you paid. This is definitely not the impression we want you to have. We'd love to help you and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Additional information of the issue:

Sincerely,
Erin

Hi nisk,

You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph

Hi Isuck,

We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

-Ralph

Hi Stan, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay

Hi Ipad, we're glad that you're happy with your purchase. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

~Ralph

Hi RachelS,

Thank you for the review and we're glad to hear that you like the headphones. We do apologize for the inconvenience. We highly recommend using the Sony headphones connect app to adjust the noise canceling of the headphones depending in your preference. Here's the link for the application.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!
-David

Hi Fleeting,

Thank you so much for your positive review! We are really thrilled to hear you are overall satisfied with the superb quality & performance of our WH1000XM4.

The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

For your audio issues, wed like to know more about the problem and help you out. Please email us at socialsupport@am.sony.com with the following details so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

Sincerely,

Romeo
Sony Social Support

Hi Skinz,

You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph

Hi Tiambrown,

Thanks for sharing your review and experience with the Sony WH1000XM4. The overall volume may vary depending on the source content. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph