Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Love it!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it to kick the soccer ball around and it held like a glove!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel,
Great! We're glad that it's perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Touch controls are really bad.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. Touch control on the right makes it frustrating to use. Why not just have simple buttons? Constantly pausing or moving to the next track when trying to adjust headphones on the head, but when you need to really pause, it does not respond. What a junk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oleg,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the touch sensor. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When controlling the touch sensor, it is recommended to use the pad of your finger and not be too aggressive. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
-When you swipe your finger forward/backward, make the movements perpendicular to the headband.
-When you swipe your finger up/down, make the movements parallel to the headband.
You may also refer to these links for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow…. Just wow………..sorry review had to be 50 characters
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobthebuilder, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Life is like a box of chocolates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girl is all over the place with it schoolwork music and more
I would recommend this to a friendBuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but due to my loss of job I had to return them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilfredy91,
This is definitely the news that we would like to hear. We hope everything works out well and we are looking forward to you enjoying Sony Headphones in the future. Thanks for your review.
~Ralph
Delicious headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible features I didn’t even know I needed. I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laurence, We're very grateful for this positive feedback! Good to know you're enjoying the incredible features of your new Sony WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Poor battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome. However the battery life is not so good. I've had cheap $40 pair of headphones that have longer battery life than these. Trying to figure out if they don't auto disconnect and stay on and drain the battery or if this pair is just a bust.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angelo,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the battery life.
The usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. Note: The available battery life significantly decreases when these settings are used at the same time.
You can also check the Automatic Power Off function of the headphones. This function turns off the headphones depending on your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Sony - WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t recommend them more they are worth the buy and the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiR98, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Battery charging issue, had to go for warranty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model about half year ago, used it several times for travel. The unit stopped charging, it always stopped at 10% SOC and wouldn’t charge up. Contacted SONY services recently and got a band new replacement. Hope the new one will last.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Sheldon,
Thank you for sharing this feedback. We regret to hear that after half a year ago your XM4 stopped charging. Good thing that you immediately called our support team and were able to get a replacement. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Christmas gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew has been wanting these. Will be excited on Christmas
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trel24,
Great! We're glad that you found the perfect present for Christmas. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!! works great no issues, easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krez,
Awesome! We're glad that you are having an easy time using the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
An excellent consumer grade headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what is advertises. No issues. The auto switching between multiple devices is bit slow .other than can’t go wrong with this one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanju,
We're glad that these headphones have lived up to your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the multipoint function is greatly appreciated. When using a multipoint connection, if you play music on the second device while still playing music on the first device, the music from the first device will continue to be heard. Stop the music on the first device so you can listen to music from the second device through the headphones. Make sure to also install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!
-Ralph
Loved great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant resist. Priced just right and entertained me like a million !
I would recommend this to a friendGreat reduction good sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it syncs properly it is great. From time to time it hunts when mowing the grass. On the Plane it was perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeE,
We're glad that these headphones are perfect for your travels. Your feedback is great appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Heading phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad good headphones very awesome very fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmines6, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
No e
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I love it. Recommended to all. Can be used by everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaB, Awesome! Thank you greatly for sharing your experience and are we very glad to hear you are enjoying your WH-1000XM4 headphones. Good to know you like the amazing noise cancellation and overall features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Best headphones on the market!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase you can make. They are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Law3dog, Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Noice cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noice Cancelling Headphones, i travel everyday thru subways back and fort going to my work and this headphones is the best compare to my apple airpod pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arnold68, Thank you for the 5-star rating! We're glad you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Could be better for price but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for the gym and sometimes the earmufs get a little uncomfy but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi humza, Thank you for the feedback on your experience with your new Sony WH-1000XM4! We're glad to hear you like the overall features and performance of your Sony headphones. To ensure a comfortable fit, we do recommend adjusting the left and right headband slider.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Spot on.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and matches it's description except for the 30h battery life. I hardly get 16hrs max with full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shangovan, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. The usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. The available battery life significantly decreases when these settings are used at the same time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay