Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones not recommended for gym though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jawdan, thanks for choosing and purchasing our product. We're glad you like the WH1000XM4. We understand your feedback regarding using these headphones on the gym. Although we can use the WH1000XM4 while working out, we do not recommend wearing these headphones while heavy sweating as this unit is not waterproof. If water or a foreign object enters the unit, the headphones might damage.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good choice, I love my item !!!! I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoel,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Quality for your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, favorite headphones I've ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Solid purchase, better sound.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad reviews are hard of hearing. Exceptional headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solid, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Nice but loss of privacy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good quality. I don’t like that in order to use them fully Samsung makes you sign up with their app that wants ALL your usage and personal info and there’s no opt out or alternative way to use the headphones. So wuality is great but they’re not worth the loss of privacy. Will be returning them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi thebestbestbuyer,
It's unfortunate that you are already looking to return the headphones. We understand where you are coming from. If you are referring to the Sony Headphones Connect app, the headphones will still function without the app. Uninstall the Headphones Connect app to prevent it from collecting and transmitting personal information. Refer to the Privacy Policy of the Headphones Connect app for detailed information on the type of personal data it collects and transmits. Data is collected and transmitted only if you consent to the privacy policy.
If you still have the headphones and you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batch i cant hear you, do you see my headphones? (Silence)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mpearson321,
Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
excellent for subway commute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work as stated. no problema, don't know what else to say
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dott,
Great! We're glad that this is what you are looking for in a product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Not worth the money, buy M2 or M3.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the M2. I hesitated buying the newer marks because its a lot of money and the M2s are solid. So when I did buy the M4s, my expectations were high due in addition to the positive reviews. Unfortunately, in comparing the M2 to M4 performances, M2 is clearly the winner. Below are some of the detailed comparisons. Noise canceling: I have a noisy bathroom fan and cpuld always count on my M2s to drown out the noise. When I tried the M4s under the same conditions, I could hear the noise of the bathroom fan. I tried calibrating the M4s (unnecessary with the M2s) and still I could hear a significant amount of fan noise. Ambient sound: I use this mode often as I need to hear whats happening around me in the home office. With my M2s, I can hear everything around me cryatal clear with no music and impressively clear with music. However, with the M4s, everything is considerably muffled like its deliberately canceling out some of the ambient sound. Maybe this is by design but should be reconsidered. I tried playing with the ambient sound level settings using the app but still cannot compare to the M2s. I wish I had not purchsed these headphones amd waited for the next mark. ~$400 down the drain. Hope this helps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
Thank you for your review. While we are glad you are satisfied with the remarkable performance of our XM2, we are sorry if our XM4 did not meet your expectations. This definitely not the experience that we wanted you to have on our premium headphones. We appreciate your input, and we will surely take note of it as we always strive for the best customer experience.
For the noise canceling function, if you haven't yet, please follow the instructions below:
• Make sure that the noise cancelling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies.
• Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
For the Ambient sound, depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Please reference the following links to isolate this issue:
Help guide - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
Instructional video - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254268
If the issue persists, please update the firmware of your XM4 to the latest version (2.0.7). The firmware update improves the functionality and features of your headphones. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product is the best head phones i have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whereismycomputer,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Best headphones ever, period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased a lot of headphones but this series from sony is by far the best and it goes on deal very often. Unbeatable quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTguy, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product！like the update that can link to two divices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maberick, Nice! We are glad that you are enjoying the multipoint feature of your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Got grt product and meet all expectations. Recomme
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got grt product and meet all expectations. Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ritz,
We're glad that these headphones have met your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Overall good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good product. Easy to use, great for WFH period.
I would recommend this to a friendSony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.received the product on time and it works as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi judojack, Fantastic! We are glad that you receive your purchase on time and are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to setup and use. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Majot,
Great! We're glad had an easy time setting it up and using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Amazing!!! SONY IS KING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the best in the world. Don’t waste youre money on the Airpods Max or and Beats or Bose. These are tue best of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheLegend27, Thank you for the wonderful feedback! We're very happy to hear you're enjoying your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones, now I can play wireless free.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoannaS, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones . Exactly what I was looking for , but I had trouble making them work wirelessly .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odie,
Thank you for taking the time to review your WH-1000XM4. We're happy that our Industry-Leading, Noise Canceling Headphones WH-1000XM4 perfectly matches your needs. We're sorry you've been running into difficulty. We would like to know more about the situation that you faced with the wireless headphones. In the meantime, please refer to the steps in this help guide link for pairing and connecting with a Bluetooth device: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Best for personal and professional purposes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for both personal and professional purposes..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jai4S,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
love my sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphone by sony .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fandango1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph