Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Medium Happiness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So So, Average, Good Enough, Satisfactory, and meets criteria.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SwitchMicro, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
What a pain in the ear.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great. The only issue I have is the lack of comfort. For some reason my left ear feels like it’s pressed against something that causes discomfort. Thicker pads would be better. All aftermarket pads seem to have the same issue with the reduction of noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pacman, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the overall features and performance of this unit, we regret to hear that you're having an issue with the comfort and fit. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of comfort and will be sure to forward this feedback to the appropriate department.
As a suggestion, aside from having a super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure, you can adjust the left and right slider of the headset to ensure a comfortable fit and to use it for longer periods. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
WH-1000MX4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good buy whenever it goes on sale. Best value of money in the $200-$250 range if you buy it at the right time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mfm27, Awesome! We're glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but sometime sound lags. I think headphone should have capability of connecting at least three devices instead two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FAhmed,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can refer to this link for troubleshooting steps to help improve connectivity:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Your feedback about the connection between the three devices is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
To many quirks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but noise canceling and transparency mode kept switching one to the other
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi aandrus1, we're glad that you like the sound quality of the headphones. Your feedback about the Adaptive Sound Control function is greatly appreciated. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes. To keep this from happening, follow these steps using the Headphones Connect app:
1. Turn off the Adaptive Sound Control function using the Headphones Connect app.
2. Move the slide bar to select the Noise Canceling or Ambient Sound Control level.
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Live free or die
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t be happier with my purchase. Five stars rating
I would recommend this to a friendSony headphones review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So says wearer. This was a gift and she loves them.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony WH1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I am happy with the these headphones, you have to Taylor the settings in the sony app to your preference which is nice. The app is very simple to use and the sound quality is great everything I was looking for in a head set and then some
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhettF, We're very grateful for this positive feedback! Good to know you found the Sony Headphones Connect app useful to optimize the music according to your liking. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Hood headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. Removed 1 star as they can get sweaty after wearing them for an hour. Wish they were water/sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howdy00, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We’ve also taken note of your feedback on the water/sweat resistance. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin
Fantastic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and would buy again and would refer this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipad, we're glad that you're happy with your purchase. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Got it during the black friday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nisk,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have used ! Very customizable zz
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isuck,
We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! :))))))))))))))))))))))))))))))))))))))
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stan, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Cons mentioned:Price
ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to be honest its not wroth the money at all and i don't think the price is too good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi peter82, we regret to hear that you think these headphones are not good for the price you paid. This is definitely not the impression we want you to have. We'd love to help you and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Additional information of the issue:
Sincerely,
Erin
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the best period handsdown
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skinz,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is the best I've ever experienced. I was fortunate to get them on special, and even then id pay the full price if i had to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oscarini, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good set of headphones! Noticed some weird audio issues but could just be my pair. Good for everyday use. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fleeting,
Thank you so much for your positive review! We are really thrilled to hear you are overall satisfied with the superb quality & performance of our WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For your audio issues, wed like to know more about the problem and help you out. Please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Comfort, Sound quality
Absolutely superb noise-canceling headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are simply wonderful headphones. Lightweight, comfortable, stylish, they offer great noise canceling ability while retaining a strong ability with a variety of audio sources. The headphones fold compactly into the included carrying case. Included in the package are a USB C to A charging cable along with a 3.5mm audio cable and airplane adapter. Key to using the overall package as well is the free Sony Headphones app. Impressions: The noise canceling is really, really good. I tested these by playing music in a bathroom with 2 fans running, a dehumidifier at full blast, along with a large home HEPA filter set to maximum. Listening to music, I could not hear them at all, which was very impressive. Based on that, I would think this to do very well in an environment like an airplane. These are probably the best noise canceling headphones I've ever used. The overall sound is very good. The default EQ is good as is, perhaps a little biased towards the bass, but the included EQ settings in the app let you customize the sound how you like. I liked the presets a lot; sometimes EQ presets elsewhere seem to hardly change anything in the sound, but here each preset clearly changed the overall feel of the music. If you like customizing your sound, this is a useful feature, especially if you listen to wide variety of genres. I put these through their paces with a wide variety of music: "If You Want Blood" by AC/DC, "California Love" by Dr. Dre and Tupac, "Idol" by Elton John, Rachmaninoff's Piano Concerto No. 2, and some Glenn Miller big band jazz. Using the app and EQ presets, I was able to dial these in appropriately for each with excellent results. For video, I watched various Youtube videos along with Star Wars Episode III and noticed no audio/video sync issues at all. Call quality isn't wonderful, but is more than acceptable in my limited usage of that aspect. However, battery life is. The app is excellent and is probably indispensable for getting the most out of these. The first screen is the status page, which gives you basic information like battery, connection, and what's playing. It also has the adaptive sound control, which detects your environment and adjusts the ambient sound control. This includes sitting, walking, running, or transit. You can, if you allow it, let it track you and adjust via location services. I didn't enable that feature since I have enough things tracking me as it is! But it's a nice feature if you're unconcerned with such things. The Sound tab lets you customize the Ambient Sound Control to control the noise canceling. Here you will also find a feature called Speak to Chat. It will detect your voice and pause the sound for you to quickly respond to something without having to disengage and take your headphones off. This is good for responding to a quick question. The default pause is 30 seconds but is customizable. The only problem I found with this feature was that I triggered it by clearing my throat. Bothered by some reflux, I was forced to turn it off for a bit during one listening session. Also in the sound tab are the noise canceling optimizer, the equalizer to adjust the sound, and the 360 Reality Audio setup. The latter, which is supported on some streaming services, gives a more immersive experience. The included demo seemed impressive enough, but since I don't subscribe to any supported services I didn't test this feature. Also included here are the settings for prioritizing sound or connection quality as well as the toggle for DSEE Extreme, which clarifies and upgrades highly compressed audio. I left this feature on. Some other nice features are the touch controls on the headphone size to adjust volume or skip tracks forward/back, along with automatic pause when removing the headphones (this can be disabled.) Using the Custom button on the headphones, you can also configure these to use either Alexa or Google Assistant. The bottom line: these are the total package when it comes to noise canceling wireless headphones. The noise canceling itself is just amazing and these are worth recommendation on that alone. However, they sound great, fit nicely and are comfortable. The app provides an array of extra features and customization options without being overwhelming (and to be fair, you can just pair these and start listening and they'll still be great). I highly recommend these.
I would recommend this to a friend - Pros mentioned:Sound quality
Best Noise Canceling Headphones EVER
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Blocking Headphones EVER are this pair made by Sony. Love them so much, I purchased them for my 2 adult children and they agree!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomOfGaGa, Fantastic! We're thrilled to hear you love the industry-leading noise cancellation of the Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam