Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok for the price mind had some problems but if it works great its fine
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LJS2,
While we're glad that you like most of the features, we're sorry to hear you've been running into difficulty. We'd like to know a little bit more detail about the situation you faced with the headphones and best assist you.
Should you need further assistance regarding your concern, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Good thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is wonderful it’s contact to my television it’s good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsali,
Awesome! We're glad you like your WH1000XM4 headphones and how it perfectly works with your TV. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Kris
Sony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, not sure if I really like the overall performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSfive, Thank you for the great review! If you're not satisfied with the overall performance of these headphones, we recommend downloading the Sony Headphones Connect app, this app will let you customize the sound quality and other features that you can adjust to suit your listening experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Enjoy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy using these headphones. Easy to connect to devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deals,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
A Christmas gift for a granddaughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving these as a Christmas gift. I'll let you know more after Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDell,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but too expensive compared to other offerings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sumeeth, Glad to hear that you are happy with the overall performance of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
They are ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better quality and comfort from these headphones. Maybe my expectations we to high.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hytsyl78, we're sorry to hear that it didn't meet your expectations. Rest assured that your feedback will help us improve the quality and performance. Thanks for your review and for choosing Sony. ~Ralph
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid over all but the auto-pausing was a problem till I did the update on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Great! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality build. Not a headphone user so these didn’t quite work for me. Perfect bang for your buck. Little spotty connectivity wise with iPhone, but that’s just coming from an AirPod user.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IFelix11, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing this item at best buy Met my expectations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cryptomod, Great choice! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Recommend Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these headphones. The sound and noise cancelling was good (comparable to Bose). The headphone controls are really difficult “touch” operated. The microphone cuts off the music even when you are not on a call which is very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheChief, while we are glad that you like the sound quality and noise canceling function, we regret that you're having an issue with the mic and headphone controls. This is definitely not the listening experience we'd like you to have. We'd love to help you troubleshoot your problem and turn you experience around.
In the meantime, please check the link on using the Touch Sensor Control Panel of the Wireless Headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also try resetting and initializing the headphones if the microphone cuts off the music even when you are not on a call. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Please also ensure your headphones' software is updated. You can check and update the software using the Sony | Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
volumee controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall good. Hardtime with volume controls, can not hear messages, low battery etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rxkendrum, we're glad you like our product. We're sorry to hear that you have an issue with the volume control of your SONY unit. You may adjust the volume using the touch sensor control panel of the headset. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752782.html
Thank you for choosing SONY. ~Earl
sony xm4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the Sony xm4 are pretty good, once you start tweaking with the equalizer settings it gets better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi esteban, That's awesome! We're very happy to hear you were able to get a much better sound quality using the equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight & comfort level is good. Price is excellent for the quality of headset you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zepher,
We're glad that your investment is worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This by far is a great headphone. In my opinion its better than the Apple headphones for a far lower price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hieu,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My favourite headphone ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quailty and the premium built no doubt this is the top noise cancelling headphone in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TUNLIN, We're happy to hear this feedback! Good to know you like the amazing sound quality, premium built, and industry-leading noise cancelation of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Not great, not terrible. 3.6
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but I found the noise cancelling on the airpods to be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 4plyWheniCry,
Thanks for the feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Been waiting to buy this since a long time. So happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ritu, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony xm4 return
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but worth the premium price. The multiple connect devices feature is good if you are switching between 2 phones, but if you are switching between a laptop, ipad or phone then it doesn’t work. You either have to turn off the headphones or turn off the bluetooth of the device. Also, the material quality is not that good as you may hear creaking sounds when you’ll wear it in the wind. If you are looking these to use them in the gym then I won’t recommend this because they will fall while you do weight training exercises. Airpods pro offer better value than this and are also cheaper. There isn’t much difference in the audio quality. Also, they claim 30 hours battery life. I used these for 25 minutes and the battery went from 100 to 35%.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyxm4,
We're sorry to hear the issues that you are experiencing with the XM4 headphones. This is definitely not the experience we want you to have. May we know if you still have the unit? If so, we'd like to help troubleshoot and resolved the problem. Please try some solutions on these links below to resolved issues with the headphones:
Multipoint connection works with only two devices at a time. A third device can be connected through Bluetooth, however, the Bluetooth connection with the last device that played music will stay connected and the second device will be disconnected in order for the third device to establish the Bluetooth connection with the headphones.
How to use multipoint connection through phone and a computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
To prevent the unit from falling, adjusting the headband and the earpads properly can help for a firmer hold and better noise canceling experience. These headphones also are not designed for sports.
Noise issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Low sound quality:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Available operating hours of the unit:
(Usage hours may be different depending on the settings and conditions of use)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Same same
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Traded the 3 for the 4’s. Nothing “new” and improved for the 4’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Displayname, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay