Customer Ratings & Reviews

Hi HighOctaneBobby, we're glad these headphones make your lifestyle easier. It's unfortunate that you're having static issues with the headset. Resetting and initializing the headset may help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

Should you need further assistance, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Ralph
Sony Social Support

Hi nipa,

We're glad that you like the call quality and multipoint function of the headphones. Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.

Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi Wang,

Thank you for sharing your thoughts on the Sony WH1000XM4. We’re sorry to hear that the sound quality did not meet your expectations. To enhance your listening experience, we recommend utilizing the equalizer feature available in the Sony Headphones Connect app, which allows you to tailor the sound to your preferences. For detailed instructions, please visit the following link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

We hope this helps improve your experience. If you require further assistance, please don’t hesitate to reach out by emailing the following information to socialsupport@am.sony.com:

- Full Name
- Best Buy Username
- Telephone Number
- Sony Headphones Model Number
- Issue
- Additional Information regarding your experience with your WH1000XM4

Best regards,

Romeo

Hi HRDIR, we're glad that you're enjoying the multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph

Hi Alfper123, Thanks for sharing your review/feedback. We're glad you are amazed with some of the features of the headphones, however we're sorry if you're having a few issues with it. The WH-1000XM4 comes with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. When it comes to design, the WH-1000XM4 engineered for all day use! The WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.

For optimum fit and comfort, make sure to wear the headphones properly and adjust the slider depending on your head shape. You may refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html


And yes, as it turns out the WH1000XM4 is not sweat-proof or water-proof. We appreciate you sharing your concern about this matter. This will help us improve our products in the future.

Hope this helps. Thank you for choosing Sony. Enjoy! -Craig

Hi Tiambrown,

Thanks for sharing your review and experience with the Sony WH1000XM4. The overall volume may vary depending on the source content. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Deka, Great! Good to know that you're happy with the noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

~Ralph

Hi Sierra, That's awesome! Good to know you're enjoying the noise canceling feature of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your feedback! -Sam

Hi Seattlekidd, Thank you for the amazing review! Good to know you're enjoying the awesome sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi lopez09, we're happy to hear that you're enjoying the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Hi Ozzy,

We appreciate your review of the headphones. While we're glad to hear you like the sound quality, it's unfortunate that you're not having the best experience with these headphones. As a suggestion, to reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

You may find this link helpful: https://www.sony.com/electronics/support/articles/00015243

Thanks for sharing your feedback and for choosing Sony.

Regards,
Jess

Hi Luigue, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! May we know the issues that you are having with the WH-1000XM4? If so, please send us an email at socialsupport@am.sony.com for assistance.

The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Kate,

Great! Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph

Hi WizardBeard, Great! We're thrilled you like the overall performance of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi thelovelytas,

We regret to hear that these headphones haven't performed to your standards. Usage hours may be different depending on the settings and conditions of use. You may refer to these links for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html

For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband. Please refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hello bellok,
While we are happy that you like the sound quality of our WH1000XM4, we're sorry to hear that the ear piece snapped of the headband. This is not the news or the experience we want you to have.

We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Marco

Hi Zphex, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM4. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.

NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.

The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess

Hi Yancio, Thank you for purchasing our Sony WH-1000XM4! We're glad to hear you like the sound quality and overall features of the unit. We appreciate your feedback about the built quality. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam