Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Trendy headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well built headphone. The design is nice and the sound is good too. Overall is very well made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CiskaA, Great! We're thrilled to hear you like the premium build quality, updated design, and excellent sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling wasnt as good as advertised. Used it on the plane and could still hear the surrounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stanley,
We're sorry if the noise canceling feature of our WH-1000xM4 didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please follow the troubleshooting steps below to isolate the problem:
• Make sure that the noise cancelling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
• When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
• With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
• Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
If the issue persists, please refer to the following article:
https://www.sony.com/electronics/support/articles/00267839
I hope this helps.
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony Username:
Model Number:
Issue/Concern:
Telephone Number:
We value your input, and thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great headphones if not connected to a Samsung TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones unless you use them with a Samsung TV. They work great with most items, but they are unpredicable when connected to a Samsung TV. Sometimes they work, sometimes the sound cuts in and out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobB, We are sorry to hear you are having an issue with your Sony headpones. Make sure the headphones and the TV are within 1 m (3 feet) from each other. We have firmware update for these headphones that improves their performance. Please make sure to update yorur headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. You can also connect several different headphones or Bluetooth devices with your TV to further isolate the issue and to see if the main issue is with the TV or headphones.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Just what my son wanted for Christmas. Highly recommended and did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi INFMS, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Ehhh….. what’s the point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see the hype. Nice sound but does not get loud enough. Beats are better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Musichead91,
Thank you for your purchase and we regret to hear that you are not satisfied with the performance of our WH1000XM4. Have you tried checking the Sony Headphones Connect app, this will allow you to customize the settings and adjust it to your liking. Also, the noise canceling feature, having this activated makes you enjoy your music even in a milder volume.
If there's anything that we can do to turn this to a better experience, we're more than happy to assist. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
They Were OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They my be great for some but I did not like the bass heavy sound. I did return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigMike, we regret to hear that you had to return the headphones because of its bass quality. Using the Sony Headphones Connect app, you can adjust the equalizer to tailor-fit your needs. This might have changed your view and experience of the headphones. Thanks for sharing your review and we do hope you consider Sony in your future purchase. ~Ralph
High quality, not the best with Apple products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but clunky to use with Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bnmdjm, Thank you for the feedback on your experience with your WH-1000XM4. For optimal performance, please make sure that the firmware is up to date on both devices. When you want to prioritize the sound quality, select the “Priority on sound quality” mode.
If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Not the right fit for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because I wanted noise cancelling headphones that wouldn't irritate my head or ears. I've had problems with fit issues with other brands and these seemed to fix the issue... at least at first. Headphones seemed to put a lot of pressure on side of head if wearing for over an hour, so I returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bailey, we're sorry to hear that you had returned your SONY unit. It is recommended to adjust the length of the headband using its slider to achieve comfort.
We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
No.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling feature is really amazing. Doesn't cause ear fatigue. The earpieces will break one after the other. I reached out to Sony before the warranty was up and they denied coverage. I paid $173 to fix the broken piece and now I will throw them out as the other side has now broke. I wont be buying another Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArgosD, While we're glad you like the amazing noise cancellation and comfortable fit of the WH1000XM4, we regret to hear about what happened to the earpieces. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number(if any):
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these all the time. They are one of the best Noise Canceling Headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Do Not Get This!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Against my better judgment, I purchased these headphones for my daughter for her birthday in July. I bought a set for myself previously, and they failed to charge. I got another headset, it also failed... Charging is an issue with these headsets... 1st pair, charging port failed, 2nd pair, will charge, but powers off and on within seconds and won't connect to my android after 2 weeks. My daughters headset, will no longer charge at all. I use multiple headsets, including Beats studio 3s, Sennheiser, and cheap Amazon offerings (they all still work) and have no charging issues. DO NOT GET THESE... How in the world 3 of these sets fail? I use their charging cable, have not had issues with any of my other headsets but these are no good. AVOID!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are experiencing issues with your Sony headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to use the supplied USB Type-C cable and check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Also, make sure that the USB AC adaptor is firmly connected to the AC outlet. If you are using a computer to charge the headphones, check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Restart your computer, and check whether the situation has improved. You may also try resetting the headphones and check if the issue still occurs. To reset, please check on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
As a reference, please check on our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable on your head and easy to hook up to your phone. fairly quick charge as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bryan, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good purchase for smaller heads
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good purchase but ears tend to get compressed over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scooter, thank you for purchasing the Sony WH-1000XM4! And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Good Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use and has a great range. I debated between this and the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC,
You definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Wish they weren't so plastic. Nice though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NJB1,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the design is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Right ear not working.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved them at first. But randomly the right side stopped working. And there’s nothing I’ve been able to do to help. I’ve had them 5 months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShujaaA,
While we are happy that you love your WH1000XM4, we're sorry to hear that the right side of your headphone randomly stopped working. Please allow us to help and turn this to a better experience. Here's a helpful link that can resolve the issue.
There is no sound, or sound is only heard from one side of the headphones
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204552
If this will not resolve the issue, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable, I'm glad I got them!! A big treat for me to travel to Seoul
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nena66, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
4.5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned another pair of Sony headphones and they had better bass than these.
I would recommend this to a friendLove my headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphone I have purchased in my life. Totally love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XrefMe, we're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great set of cans!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the headset. Pretty good sound, always like sony headphones. The color is a dark navy blue which is ok. Would have preferred the whites but they were out of stock.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl