Customer Ratings & Reviews

Hi Techhead,

We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with its volume. Make sure to turn the volume of the headset and connected device. Try to pair the headset again with your source device. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.

Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

-Ralph

Hi BigAl, You've made an excellent choice! Thank you for upgrading to your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Toast,

You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Dave, While we are glad to hear that you are happy with the sound quality and noise canceling of your WH-1000XM4, we are sorry to hear about what happened to your headphones. We recommend having the unit sent in to our authorized service center. Please use this link to have the headphones serviced: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Khloe0923,

Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

-Ralph

Hi nani, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam

Hi Rose,

Amazing! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Fabuloso,

We're glad that you like the sound quality of the headphones. Because you do like them so much, would you mind updating your star rating to show other buyers how great they are?

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi KKhan,

Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Chase, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Mika, Great! We're glad you like the comfortable fit and excellent noise cancelling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi EricC,
We're sorry to hear that the noise cancellation isn't meeting your expectations. The WH-1000XM4 has an NC Optimizer feature that adjusts the noise canceling based on your surroundings and fit. We recommend trying the following steps:
1. Run the NC Optimizer to personalize noise cancellation to your environment: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html 2. Ensure the headphones fit properly, as gaps between the ear cups and your ears can reduce effectiveness. 3. Check the noise cancellation settings in the Sony | Headphones Connect app. 4. Update the firmware through the app to ensure you have the latest improvements. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you continue to experience issues, please check our support guide here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the headphones. Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Maria

Hi ShopBestBuy,

We appreciate your review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

Your feedback about the 360 Reality Audio is greatly appreciated. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi Harry, we're glad that you like the sound quality of the headphones. It's unfortunate that it is not giving you the best comfort. Make sure to also adjust the headband for maximum comfort and fit. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

Thanks for sharing your review and for choosing Sony.

~Ralph

Hi RuchikaS, Thank you for purchasing the Sony WH-1000XM4! We're happy to hear this feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi hytsyl78, we're sorry to hear that it didn't meet your expectations. Rest assured that your feedback will help us improve the quality and performance. Thanks for your review and for choosing Sony. ~Ralph

Hi swampkalash,
Thank you for sharing your feedback. We're sorry to hear that we were not able to meet your full expectation with the WH1000XM4. These headphones is compatible with the Sony Headphones| Connect app where you can adjust the noise canceling function and Ambient Sound Mode (ambient sound control). Your feedback is greatly appreciated and we hope that you will shop again Sony in the future. Thanks again for shopping Sony. - Kris

Hi buddyboy, Thank you for the 5-star rating! Glad to know you like the excellent sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Jane, Thank you for choosing Sony. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you feel like the noise canceling is not sufficient, please try these steps to troubleshoot.

-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
-To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
-Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.

Should you need further assistance, please contact us for help.

Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:

Regards,
Carl

Hi Austin,

You made the right choice with the Sony WH1000X4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph