Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Just Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones don’t cancel noises as I anticipated they would. Also, I just tried using them for a work call and the person on the other end couldn’t hear me and what they heard was mostly static. They are too expensive for this experience!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sarah,
We regret to hear that the call quality and noise canceling function of the headphones haven't lived up to your expectations. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort 10/10, Sound 10/10, Reliability 10/10, Cost 0/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reshma, Thank you for giving the WH-1000XM4 a perfect rating! We're glad you like the comfortable fit, excellent sound quality, and reliability of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Execllent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelations on this headphones is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi egggg, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and bass. Great clean sounds. Enjoyed it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ispy,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
AWESOME
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them so much, the anc and music quality is so good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
Great! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for my morning walks & jogs. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnyaL, Excellent! Glad to know you're having a great time with your new Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the earphones, first the buid quality is awesome then the sound quality song reached the expectations, highly recommended .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Praveen, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best in class noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class noise canceling. Would recommend over Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ssharma,
You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Uncomfortable headband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i wanted to like these headphones. I really did and tried. After all, EXCELLENT noise canceling, loaded with new features, fast charging. However, i didn't like the sound. Not enough bass and this is coming from what I'm used to on the XM2. More importantly, the comfort for me was TERRIBLE. Its the foam at the top of the headband. Its a little too hard. After a few days, i started to get a headache and immediately went back to my XM2 because they had softer headband cushioning on top. Its s shame. Such great headphones in all other aspects. Returning for a refund
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chaseyoboy, Thank you for purchasing our Sony WH-1000XM4. We value your opinion and we would like to apologize if the sound quality and comfort of the headphones did not meet your expectations.
I would like to note that there are options to improve your overall listening experience, by downloading the Sony - Headphones Connect APP. There is an equalizer to fine-tune your music.
And as a suggestion, to reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually supports super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
I hope this reaches you in time and you can test out our application. Thank you for being a returning Sony customer. Thank you for sharing your feedback, it helps us improve our future products.
Regards,
Sam
Mid Tier Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt like the headphones were a little bit too snug for my head and the noise cancellation was a little harsh.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello NaolW,
Thank you for purchasing our WH1000XM4 and for giving your honest feedback. About the fit of the headphone, our XM4 comes with an adjustable headband so you can adjust it to your desired fitting. Here are some helpful links to troubleshoot your concerns so you can enjoy your XM4.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Regards,
Marco
Waste of Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are purposely defective, and Sony is scamming its customers. I’ve barely had these headphones for three months and they already broke on the right side. A quick Google search will show you that this is a common issue but despite being under warranty, Sony refuses to repair the damage for free. Even the repair person that I spoke with said that this is a problem with the Sony XM4s as well as the Sony XM5s but Sony won’t repair them for free unless I make a big fuss. I’m so upset that I wasted my hard earned money on these. these are not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gossamer, We regret to hear that the headphones broke. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
We also like to make sure you are taken care of. May we contact you to help and get more information? If so, please email us at socialsupport@am.sony.com with the following details:
- Pros mentioned:Sound quality
Geat noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked how they felt. The noise cancelling was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great for the gym, and highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evy1,
Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
For my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a clear sound, sturdy, and is a nice quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Underwelmed, That's awesome! We're glad you like the sound clarity and excellent build quality of the Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice over the ear headphones. Good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George, Thank you for the great feedback! We're glad you like the sound quality of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit 10/10 recommended over the solo 3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alll,
Awesome! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of setup and the sound quality are superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidiC, Thank you for the 5-star rating! Good to know you' appreciate the ease of setup and superb sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WH-1000XMr Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great outside noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cathy, Awesome! Good to know you like the comfortable fit and great noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and very comfortable headphones to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KDPole, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is great and easy to travel with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Amazing! We're glad that you like the noise canceling function and portability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph