Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Too complicated with no clear instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this items because it seemed rather complicated and didn't come with easy to use instructions.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Returned,
We regret to hear that the unit was already returned. Your feedback is greatly appreciated. Manuals and help guides are actually available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Bad price for this quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone 3 star. Because not too comfort. Make sweat. Microphone not good. Take all outside sounds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that the headphones did not meet all of your expectations. For more comfort, please use the slider of the headphones to adjust them for a more comfortable fit. If you are using the headphones for phone calls on your smartphone or mobile phone, please make sure to select HFP or HSP, if you have both settings set it to HFP. This will provide a better experience while receiving phone calls using the WH-1000XM4s.
Additionally, the noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is okay if you are in to sound quality. Overall they are a decent pair of headphones……
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Modp23, We're very grateful for this positive feedback! Good to know you appreciate the sound quality of your new Sony headphones. To ensure an optimal listening experience, please download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hey It’s nothing crazy about it.. they’re all right i want more for what I paid for them..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarioR,
Thank you for the review! We're more than happy to help you out. If there's something that we can help you with, Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Poor Multidevice Bluetooth Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones randomly disconnect and reconnect when two devices are paired. Sound quality and noise cancellation are nice, but the Bluetooth connectivity is a huge let down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Travis,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you're having connectivity issues with the headphones. We would like to know more about your concern and turn your experience around.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Love the headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are wonderful. Nothing negative about them. The only thing I would say is that I dont care for the case. Made well but dont like how headphones fold into the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NVLady, Thank you for the 5-star rating! We're thrilled to hear you love your new Sony WH-1000XM4 headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about how the headphones fold into the case and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
ok , but not the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok , but not the best fit and sound. They are not as comfortable as others I have tried.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jenafur,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your full expectations with the comfortable fit and sound quality with your XM4 headphones. Allow us to help make this a better experience. You may open this link with information and steps to follow if the sound quality on the headphones is low: sound https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
With regards on having discomforts while wearing the unit, adjusting the headband and the earpads properly can help reduce discomforts. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Hate These Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones suck. Noise cancellation is trash compared to the Beats I had before. Should’ve went with the Apple headphones as I’ve heard the noise cancellation on those are top notch. I hear everything at the gym. For $350, I really thought I was getting quality. Even the $150 Beats do better than this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ummheyhellohi, We are sorry to hear that the WH-1000XM4 headphones did not meet your expectations. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot the issue.
-Make sure that the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, -near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-Check that the Adaptive Sound Control is turned off.
-Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Disable Speak-to-Chat, and check whether the situation has improved.
-Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Exceptional Noise Cancelling, Good Sound and Bass
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancelling (ANC) on these headphones are incredible. They pretty much eliminate all low frequency noises, such as air conditioning hum, or car noises. I haven’t taken them onto an airplane yet, but since the roar of jet engines are another type of low frequency sound, these headphones are designed to eliminate most of those sounds too. It’s amazing, every time I put them on, the room suddenly goes quiet. And I am not exaggerating. They really work that well. They also do a good job reducing higher frequency sounds, such as talking or screaming. They don’t eliminate high frequency sound as much as they do for low frequency sounds, but they do reduce loud talking a lot. The talking appears so far away that you soon forget that others are having a conversation in the same room as you. I can’t say enough about how well the ANC works on these headphones. Regarding sound quality, they do a really good job reproducing and separating the sound field. The audio comes out very clean and crisp. Don’t get me wrong, I’m not saying these headphones are on par with audiophile quality headphones, but they do produce very good sound for a set that includes ANC. What I appreciate about them is the amount of bass they produce too. I prefer headphones that are a little heavy on bass and these fit the bill. And if you are not a fan of heavy bass, there are plenty of preset equalizer options withing the Sony Headphones app that will allow you to pick a sound that you prefer. Or you can use any EQ app to adjust the sound to your preference. In terms of how loud these headphones can get (how loud they can play music in your ear), they are definitely above average for wireless Bluetooth headphones. I’ve had other wireless headphones that weren’t powerful enough to produce a volume loudness for my liking. With these other headphones, I would crank them up all the way, and I would be disappointed that I can’t get the audio louder. These headphones, on the other hand, do get the music pretty loud, more so than others. And when I have a desire to make them even louder, I use the included audio cable and hardwire them directly to my phone. I have even connected them to a headphone amp to make them even louder. The audio still sounds crisp and not distorted. I really appreciate that these headphones include the option to go wired, as well as wireless. I will note that the headphones have to be used wirelessly in order for some of the touch features to work. When connected wirelessly, I can use the swipe up/swipe down volume feature, as well and the track skip feature. However, when connected using the headphone cable, the volume and song skip settings can only be adjusted from the phone. I didn’t realize this at first when I was connected using the cable. I was trying to get the touch feature on the outside of the right earcup to respond to my volume adjustment attempts, and nothing was happening. However, when I realized what was going on, I tried the touch feature again in wireless mode and it worked well. The same goes for Sony’s special audio codec (LDAC) that improves the sound of low-quality digital music files; it only can be used when connected wirelessly though Bluetooth. This is by design because Bluetooth has the ability to support these features, whereas they’re not supported with the wired connection. Overall, I am really impressed with these headphones. However, my opinion isn’t what matters here. What really matters is what my wife thinks when she puts them on. You guessed it; these have become her new best friend. She reaches for them when the kids and I are really loud trying to accomplish a battle royale each night when where playing video games. I don’t blame her.
I would recommend this to a friendReturned
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them because everyone said they were good on tiktok, but I ended up returning them because I didn’t like how the music leaked when it went above halfway volume. I also think I just like airpods better so i don’t think headphones are for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HannaD, We are sorry to hear that the WH-1000XM4 did not meet your expectations and it had to be returned. Thank you for giving our headphones a chance and for your honest review. Adjusting the headphones to fit perfectly with your ears can improve your listening experience with our WH-1000XM4 this will also make sure that you get the most of the noise canceling experience with the headphones.
We hope that you consider Sony again in your future purchases!
Regards,
Carl
Disappointed - CANNOT use for any phone calls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to use these headphones for any calls. I’m told by all that it sounds like I’m talking underwater and muffled. ANC drops and reconnects which is annoying. I did expected much better from Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, SavvyShopper3905,
Thanks for the review. We are sorry for all the inconveniences encountered with your Sony Headphones. We will be more than glad to help you find a resolution for this issue.
We will recommend a few troubleshooting steps, to check if there is any difference:
1. Make sure the Headphones are up to date
You can check the information with the Sony Sound Connect app on your Smartphone
2. Make sure to keep appropriate distance.
It is recommended for the phone to be, at least, 50 cm (19.69 in.) from the headphones; to avoid any interference.
3. Keep the headset away from a microwave oven, wireless LAN device, etc.
In case problems persist, we would recommend contacting our Technical Support Team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products, have a nice day.
-DiegoV
Not great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these but they seemed to be a step down from the old 1000xm-2 model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RD5280,
Thank you for sharing your experience with us. We're sorry to hear we were not able to meet your expectations with the WH1000XM4. We'd like to help and make this a better experience. May we know the issue that you are experiencing with the unit?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Go with bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bos ax 35 ii are lighter and sound better. These sound flat. The speak to stop music feature sucks as other people talking around me stops the music highly annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hammy, we regret to hear that it hasn't performed as expected. Make sure to update the software version of the headphones by using the Sony Headphones Connect app for optimum performance. You can also use this app to adjust the sound settings and equalizer to tailor-fit your needs. You also have the option to turn off the Speak-to-Chat function by holding 2 fingers to the touch sensor control panel once until you hear the voice guidance say, “Speak-to-chat deactivated”.
If case you need assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like that that stop music if u cough or talk then u have to tap 2x to restart the music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mewaiting,
This is not the experience that we want you to have. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident. To disable Speak-to-Chat function, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Needs to be louder
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I was expecting, even with the equalizer it doesn’t sound as great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, thank you for choosing and purchasing our product. We're sorry to hear that you have volume issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
~Earl
Better than QC45?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not be fair to claim one is outright better than the other - the better question is what do you prefer? It is too difficult to recommend either the QC45 or the Sony XM4s over the other. Since I am fortunate to own both - here are notes/thoughts from my own experience - Sound Quality: Sony have an impressive soundstage especially with bass-heavy music. Sonys seem to have a greater volume output and maintain a well rounded/uniform sound from low to maximum volume ranges. Sonys are well suited for all music and especially impressive with bass-heavy music. They have a warm sound and one can enjoy listening to music at volume for a longer period of time compared to the Bose. If I want to listen/feel like Im hearing something at a club, Ill go for the Sony. If I want to appreciate vocals or instruments in a song, Ill prefer the Bose. Bose have an impressive soundstage with music that emphasize vocals or live instruments - in my experience you can hear more detail and pick instruments apart from one another with the Bose. The potential downside with such clarity and emphasis on the highs may be that you experience fatigue as volume is increased towards the max with I can best describe in my non-audiophile lingo as sharp treble. Build Quality/Comfort: Materials are comparable. Bose and Sony use a combo of faux leather and plastic. Sonys have bulkier earcups but the exterior of their headphones feature more premium feeling matte textured plastic. Bose have a slimline feel/look by comparison but have a more simplistic plastic feel to the exterior of their cans. My nod on build quality go to Bose though; the Sonys have already started to creak a bit when I wear them with slight movements of the head. This slight creaky noise originate where the band connects to each earcup. While Sony might exhibit slightly more premium materials, the build construction and lack of any creaks/rattles or looseness of the Bose and the slinky feel of the latter (along with the faux leather/more compact protective case) make the QC45s the winner here. Both are equally comfortable - draw on comfort. Noise Cancellation Both are impressive. Imo, I prefer the ANC of the Sony in cases where consistent low frequency noise is apparent. In cases such as flying, the Sony drown out the lower freqs and almost cloak it with a somewhat perceptible yet satisfying hiss/white noise. Bose do a godd job too with the lower frequencies but their slight edge might be in fighting against higher freq noise such as in a coffee shop. Other Notes: Sony capacitive touch controls can be both convenient and fun but at times just as frustrating. I enjoy swiping forward and backward for songs in a playlist (Bose can only skip forward) but changing volume or pausing music is more clunky. I only want to skip one or two tracks at a time so a swipe is convenient, but changing the volume is easier with a several quick clicks instead of several swipes. The quicker the swipe can be hard for the capacitive controls. When I take the headphones off though, its nice that the Sony tech knows (80% of the time) to pause the music. EQ Control/App: Sony has a better EQ App offering more adjustability that suits your preferences. Bose have a preferable phone-call experience and ambient mode gives me greater awareness of how loud I am talking out loud when on a call. TLDR: If you have a QC35 or XM3, this is a worthy upgrade. Owners of previous Sony XM ANC headsets may notice a slight degarde in material quality but the upgrade in tech everywhere else is a fair trade. XM4s are as good as the newer QC45s and trade the uber-detailed and crisp sound sound with an impressive bass positive soundstage and warm, full and balanced sound profile. Sony wins with its warm sound, immersive soundstage and ANC. Consumers who value the foremost vocal and instrument detail at the expense of bass will want to check out the QC45 instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Szluski, Wow! Thank you for the detailed and amazing review of your Sony WH1000XM4. We're very pleased to hear you like the amazing sound quality, overall built, comfortable fit, industry-leading noise canceling feature, built-in EQ using the Sony headphones connect app, and all the newest features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and with the reduction of the price, it is a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
We're glad that you like these amazing headphones. Because you do like them so much, would you mind updating your star rating to show other buyers how great they are?
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. This is my first pair of headphones in so many years, I’ve gotten used to using wireless earbuds, like the AirPods Pro, and while they’re good for what they are I always felt like I wasn’t experiencing a genuine and immersive listening experience when listening to music or any sort of media. So I decided to buy headphones and after a lot meticulous research on which headphones to buy and which one had the best sound quality, battery life and comfortability I narrowed it down to the XM4 and the XM5. I went with the XM4 since it was a bit cheaper and from what I read from other reviews it was a more comfortable fit than the XM5. And let me say the XM4 certainly lived up to its expectations and at times exceeded it! They sit so comfortably on my head and it doesn’t feel too loose or too tight. The sound quality blew me away I felt very immerse into my listening experience and was able to pick up on a lot small details in songs that I completely missed with earbuds. The battery life is insanely good! Another thing I love about these headphones is that you can customize the sound of it on the Sony Headphones app to whatever liking you choose. It’s a neat detail that really made my listening experience with these headphones just that much better! This is definitely worth the buy! I don’t regret this purchase at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonahA77, That's really cool! Congratulations on getting your new Sony Headphones. We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones you've purchase as well as it meets your needs, and exceeded your expectations. Good to know you are enjoying the top-notch sound quality, exceptional comfort, amazing battery life, and using the Sony Headphones Connect app, the Equalizer lets you customize sound levels to suit your music that is also noteworthy. We appreciate your awesome feedback. It's customers like you that motivate us to maintain our high standards. Thank you for choosing Sony! -Jess
Not comfortable and mic is not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable and the microphone is not good, has some weird noise in the mic when moving.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bayc,
We regret to hear that you are not able to have a complete experience because of the comfort and mic function of the headphones. Make sure to adjust the headband for maximum comfort.
For optimum performance, make sure to update the software version of the headphones (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Best Get Better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who felt the WH-1000XM3 (previous model) were the king of the over-ear headphones Sony has went and solidified themselves at the top of the mountain with these! Firstly, right out of the box the ease to pair these with my phone was quick and easy with the use of Sony`s Headphones Connect app. The one thing I have been wanting for a while with headphones is the ability to pair them to multiple devices, which is exactly what Sony has done with these and it works just as expected. Everything runs through the app which in the app you simply choose the devices you want the headphones to be paired with. Next getting to the actual comfort and use for some reason these felt much lighter than the prior model that I had to go and look at the weight of each and I was surprised to find the difference was only 1 gram, but these feel so light when wearing them without sacrificing comfort in the slightest. Sony was also able to not hinder the sound quality either with this lighter feeling as the sound quality still remains top-notch, which is why you can find these on nearly every site for the top-recommended headphones. The other major item that is a game-changer from the prior model is the ability of the headphones to stop playback when you take the headphones off and resume when you put them back on. This is something seen in earbuds, but finally we are getting it with the higher end over-ear headphones too. This is also extremely helpful as you don`t even have to turn them off anymore because when you take them off and put them back in the case they will automatically turn off. I do want to touch on how improved the app is as well because I have been one to constantly get annoyed that for every set of headphones, bluetooth speaker, etc I am advised to download an app, but Sony has really went above and beyond with their app that this is one that I may actually continue to keep on my phone as there are numerous features within the app that actually make it worth keeping now. The one feature I have not used much is the ability for the headphones to pause music when they detect voices around you though when I did have that feature turned on it worked exactly as advertised, which I assume is a benefit of the more microphones from prior models which also did improve call quality. The headphones still retain many of the great features from the prior model with the ridiculous battery life (30 hours) that is actually on par with what is advertised, the touch functions on the right earcup, alexa and google assistant built-in, and quick charging where 10 minutes of charging gives you a couple of hours of playback. Overall, I could write a paper about how amazing these headphones are as I love new technology and I can definitely say these are at the top of my list of current tech. For those buying their first pair of over-ear headphones you will be blown away and for those simply upgrading from the prior model the additions of the wear detection, speak to chat, multi-device connection, and the increased overall comfort are worth the upgrade in my opinion. I don`t know how Sony will ever be able to top these, but currently they own the over-ear headphone market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRWilson, we're that you're enjoying the upgrades and amazing features of these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph