Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Santa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price of this item was higher than competitors
No, I would not recommend this to a friend$350 to last one year and wont charge anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved these but now after 13 months my $350 headphones wont charge or turn on. Reached out to sony and they wouldnt do anything since they only cover for a year. Best buy wouldnt so anything either. For this i do not recommend. These worked great for work calls all day but now I'm stuck. Terrible customer service from Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Baller,
While we're happy to hear that you loved using your Sony WH1000XM4, we regret to hear that you are now experiencing an issue with the unit not charging anymore. We appreciate you contacting our customer service team for assistance. and unfortunately it comes to a dead end. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue.
Not turning on:
-Make sure the battery is fully charged.
-The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
-Reset the headset.
Charging cannot be done:
-Be sure to use the supplied USB Type-C cable.
-Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
-Make sure that the USB AC adaptor is firmly connected to the AC outlet.
(When using a computer to charge the headphones)
-Check that the computer is turned on.
-Wake the computer up if the computer is in standby (sleep) or hibernation mode.
-When using Windows 8.1, update using Windows Update.
-Restart your computer, and check whether the situation has improved.
-Reset the headset.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Again, we apologize for the inconvenience and hope to speak with you to resolve this matter.
Sincerely,
Marco
Don't buy these headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the WH-1000X4s for under a year and the right hinge cracked. I called customer service for a repair, but couldn't due to "cosmetic damage" to the item. Multiple people have reported the same issue, however, Sony does not want to be liable for the defect in their product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DontPurchaseThisItem, We regret to hear about what happened with your Sony wireless headphones. This is usually not the case with our premium headphones. We can review your file so we can understand what issue clearly by sending us an email at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have read so many reviews on how great these headphones are and I was not impressed. The music sounds so far away and I have changed the eq. The noise canceling are ok but I have the bose q45 and I actually think it is much better. These are not bad headphones but I do think they were over hyped. The battery is pretty good along with portability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TiffiniS, We are sorry to hear that the WH-1000XM4 headphones did not meet all of your expectations. We'd love to troubleshoot the issue that you are experiencing with your headphones and make this a better experience for you. In the meantime, we recommend having the WH-1000XM4 set to Priority on sound quality using the Sony Headphones Connect app to further enhance your listening experience. You may also follow our Help Guide link to troubleshoot the issue further: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Also, if you feel like the effect of the noise canceling feature is not sufficient, please follow our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, but a little expensive for what they are.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Not for Teams. Don’t waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for Teams Meetings. I should’ve listened to other reviewers but I found an article from Sony where they explain how to set it up to work with teams and it worked for a while so I was happy. Then one day it stopped. I ended one meeting fine and then when next meeting started I couldn’t hear anyone. People can hear me but I can’t hear them. I can hear sounds (music or computer messages) but no microphone audio from teams. IT tried several changes, updates, uninstalling and reinstalling teams, unpairing and re-pairing headset. Nothing works. So now I I’ve wasted my money on a comfortable but useless headset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danigc, We're sorry to hear about the Teams app-related issue you're having. This is usually not the case for our headphones nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps provided on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Head set of Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not too pleased with this unit, First off the one off switch is terrible, it is difficult to tell what position it is in and the delay before sounds comes makes one think it is off, but the time one get back to the switch which has not indicator to tell if it is on or off Terrible .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .i Sonyjunk, Thank you for the feedback on your experience with your WH1000XM4. If you're having some difficulties with the button/switch of the unit, we also recommend using the Sony Headphones Connect app to make it easier for you when switching to a different function.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach with one of our agents who would be glad to help through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Expensive Disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I have bought this family of Sony headphones from Best Buy and they were both expensive disappoints with an extremely short return window. It will never happen again. I used them all of of 2 days and they powered off by themselves while in use every single time. Additionally, my headphones had touch marks on them which leads me to think they sold used headphones as new because I did not buy open box headphones. Additionally, the sound quality does not translate to the price because they sound extremely muddy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bullock, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issues and make this a better experience for you. In the meantime, please try the steps on our help guide link on low sound quality of the WH-1000XM4 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
The WH-1000XM4 has an automatic power off function, you can disable this feature by using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work well but confusing to set up and to hook up the Bluetooth portion
No, I would not recommend this to a friendPoor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like them they would turn off your music as soon as you made a noise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
We appreciate your review of the headphones. It's unfortunate that you're not having the best experience with these headphones. You do have the option to turn off the Speak-to Chat function to listen to your music without interruption. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Hope this helps. Thanks again for sharing your review and for choosing Sony.
~Ralph
Horrible sensor feautures
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is fine but the feautures make the headphones completely unusable. There is a speak to chat feauture that will turn off your muisc if it detects you singing along. It is impossible to permanently turn this feauture off so every time you reconnect your headphones it will be on and the music will randomly stop. You basically have to turn it off several times a day. BUY FROM A DIFFERENT BRAND
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lynk, we're glad you like the sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the speak-to-chat feature of your Sony unit. If the speaker-to-chat feature does not switch to enable/disable properly, please follow these steps:
•Slightly separate both fingers
•Directly touch the touch sensor control panel
•Touch the touch sensor control panel with the pads of your fingers
You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends.
Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Worst headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes this product was trash. The first month the noise canceling was great. Soon after the problems all came along I purchased this product in March and I had to get it replaced by June. If you workout I highly recommend you do NOT get this product because you will spend most of your time adjusting it on your head . The quality of the product slipped drastically after the first month of use. After speaking with song about getting a replacement with another item of lesser cost I was told NO. I was willing to lose money for a replacement earbuds instead of the headphones. This item is not worth your hard earned money consider other options. Sony’s customer service is awful as well so of your having an issue expect to wait 1-2 hours on hold . And no I’m not exaggerating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveHernandez626, we're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better assist you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for connecting to TV to watch anything bad breakup and crackling
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Breezy,
We regret to hear that you're having connectivity issues when using the headphones with a TV. You may refer to this link for troubleshooting steps to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should you need further assistance, please let us know.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
The Kings
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been fortunate to be able to use the XM3 wireless earbuds for awhile and I really, really like those... but after awhile my ear canals just can’t take having anything else stuck inside of them. Unfortunately for me, I also wear glasses and must have sensitive ears or a weird head, because for the life of me I have the hardest time finding on-ear or over the ear headphones that I consider comfortable enough to wear for an hour plus of listening. But I think these are winners in that regards. As soon as I put them on I knew they were in a different class from anything else I’ve tried. That’s not to say that I don’t notice they’re there - I do and I’m still searching for that elusive perfect position. But between adjusting the headband and tilting each individual ear cup I can always find a way to improve the feel if my ears/head start to get a little fatigued. Anyway, if you’re reading this you probably just want to know how they sound and how they work. In a word: awesome. It’s not too dissimilar from the XM3 buds, but I’d describe it as a fuller sound overall. You can punch the bass by quite a lot using the Connect app, if you’re into that. More notably, the noise cancelling on these things is just immediately, almost overwhelmingly impressive. Even if you’re not listening to anything! They just straight up block out the outside world. Again, this is all fully adjustable in the app and there are a couple new features here that the XM3 buds don’t have that to me, at least, are huge improvements. First and foremost: you can connect to two devices via Bluetooth simultaneously. That sounds simple, but it’s a definite inconvenience when it’s not there. I bounce back and forth between my phone and an iPad Pro frequently and this just eliminates the hassle of trying to realize which one I’m paired with. So, so much easier. Second thing is that I’m really digging the speak to chat function. You have to turn it on in the app, but it works as advertised and is something I’ve already used a number of times. If you have kids in the house it’s a godsend. As soon as you start talking, the music stops automatically and it tunes in your surroundings. Boom. Why isn’t this available on every pair of BT headphones? Really, it’s great. As is being able to customize the “Custom” (clever name) button. I have it set to activate the Google assistant and personally find that really very useful. Your mileage may vary. I believe you can do the same with Alexa if you’re a big Amazon fan. What else? Phone calls sound nice and clean. I’ve been told my voice sounded fine by the person I called. Cool. I have the all black version and they look awesome, though I do like some of the other colors. They’re big, for sure. You’re gonna look like an air traffic controller to a degree, but that just seems to be the style at the moment. I don’t find it obnoxious and they fold up nicely into a case that is very lice and seemingly well made. Oh and it comes with a wired standard headphone jack cable! Wow. This will making listening on an older laptop and my stereo quite easy if you don’t want to mess with pairing. Charges via USB-C, which yes please. Really not sure what I’d change here. I’m sure they’ll keep trying to improve comfort and sound and that’s always welcome. But if you’re spending this much on headphones I suspect you won’t be disappointed by these, unless you are the type to spend way more on audio equipment and then you’re probably not a fan of BT audio anyway.
I would recommend this to a friendthe hype is valid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got these for my sister for christmas, she was so happy with them. i got to try them too and it is worth it’s cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi camille, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
DO NOT BUT UNLESS YOU PURCHASE GEEK SQUAD
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY THESE UNLESS YOU GET THE GEEK SQUAD. The swivel breaks easily and NO HELP is given by Best Buy or any because of the cheaply made headphones. 400 bucks for some headphones for a small swivel to break and no help is given. TERRIBLE!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TerriA, We are sorry to hear about what happened with your Sony WH-1000XM4. This is definitely not the experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
It’s Average
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outdated design and bad connection to Apple devices
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nnqcuong, We appreciate your feedback about the design The WH1000XM4 actually features updated design that relieves pressure and we added more cushioning to the headband and ear padding for long-lasting comfort.
And to ensure you get the best Bluetooth connection and to prevent the headphones from losing connection with apple and other Bluetooth devices, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
You can also email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandchild loves these so much (purchased last Christmas) that I purchased another one for my other grandchild!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryC, This is a great Christmas present! We're glad to hear your grandchild loves his/her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these on sale but even if they were full price I would buy them all over again. Hands down the best headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gonzo, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been wanting these for over a year and finally bit the bullet. They were definetly worth it every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilay,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph