Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Found better headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earcups are too flimsy. Not too much of an improvement
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisG,
Thank you for your purchase and we're sorry to hear that you find the earcups of our Sony WH1000XM4. We value your feedback and we take this seriously to help us improve our future products.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Thank you for your feedback.
Regards,
Marco
- Pros mentioned:Sound quality
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and worth the purchase. I recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimtur, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Cons mentioned:Volume
Unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. I don’t like that you can’t turn them on and listen. About 50% of the time Bluetooth fails and you have to turn them on & off again , or re-pair them. Volume doesn’t respond well and these are an overall pain in the ars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Corinne,
We're sorry to hear the issue that you are experiencing with your WH1000XM4. Allow us to help and isolate the problem. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Use this headset and the Bluetooth device as near to each other as possible and remove any obstacles between the connecting Bluetooth device and the headset. You may use try some steps on these following links below to troubleshoot Bluetooth connection and sound issues with the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752813.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
Very good product for good price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great controlling feature on the headphones. I use it when I take a walk and causally listen music at home. I have not used at the gym so I can not comment on that part. So far I am enjoying it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SubhiK, That's amazing! We're very happy to hear you're enjoying the overall features of your new XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first discovered the Sony WH-1000XM4 headphones when I was looking for a way to concentrate better while studying. I often try to do homework in coffee shops, libraries, or even at home where my younger siblings play loudly. All the background noise made it hard to focus. So I started searching online for noise-canceling headphones that would help block out sound and make it easier to study. I came across many reviews talking about the Sony WH-1000XM4, and after doing a lot of research, I decided to give them a try. I’ve now been using them for several months, and they’ve made a big difference in how I work and listen to music. The Sony WH-1000XM4 headphones are wireless, over-ear headphones. They connect through Bluetooth, which means no messy cords. Sony designed them for people who want high-quality sound, comfort, and strong noise-canceling ability. You can use them for listening to music, watching movies, making phone calls, or just sitting quietly without hearing the noise around you. They also come with a carrying case, a headphone cable, and a charging cord. The headphones fold up easily, so they’re great for travel or just carrying in a backpack. One of the biggest strengths of these headphones is their sound quality. The music sounds full, clear, and very detailed. Whether you're listening to pop, rock, classical, or hip-hop, the sound is rich and deep. The bass is strong, but not too much, and the higher sounds are crisp. You can really hear all the instruments and voices in the music. It feels like you're in the same room as the singer or band. These headphones also support high-resolution audio, which is great for people who care about the little details in their music. Another great feature is the noise cancellation. These headphones are some of the best when it comes to blocking out outside noise. Whether you're on a bus, in a noisy classroom, or near a TV, the headphones can make it feel quiet and peaceful. This feature is especially helpful when I need to study or just want to relax. It blocks out things like people talking, cars passing by, and even the hum of fans and machines. You can even adjust how much sound you want to let in, so if someone is talking to you, you don’t have to take the headphones off. The third strength is the battery life. These headphones can last up to 30 hours on a full charge. That means I don’t have to plug them in every night. If I forget to charge them, I can do a quick 10-minute charge, and that gives me about 5 hours of use. That’s super helpful on busy school days or when traveling. I don’t worry about them running out of battery in the middle of a study session or long trip. However, no product is perfect. One of the biggest weaknesses is the high price. These headphones cost around $350, which is a lot of money. Many people, especially students, may not be able to afford them. They are definitely a big investment, and not everyone will want to spend that much on headphones, even if the quality is good. Another downside is the microphone quality. While they sound amazing for music, they don’t always work great for phone calls. When I talk on the phone with them, some people say my voice sounds a bit muffled or quiet. And if I’m outside and it’s windy, it becomes even harder for them to hear me. This can be annoying during important phone calls or online classes. Overall, I would give the Sony WH-1000XM4 headphones an A-. They offer excellent sound, top-level noise canceling, and a long battery life. They’re comfortable to wear for hours and are great for travel or focusing on schoolwork. Even though the price is high and the microphone could be better, I think they are worth the money if you’re looking for high-quality headphones. I definitely recommend them to people who love music or need help concentrating in noisy places.
I would recommend this to a friend Great Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was torn between the XM5 model or these. Everyone said that they are for the most part very similar with a gew execptions but the price was much better during the sales and they are still very good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good at first!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my daughter and at first she loved them, but lately the sound quality has been less than standard. When i call her and she is on her headphones, you can barely hear what she is saying. We will be returning these headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi billimi2, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones has the latest software version installed as this will help improve the overall performance of the WH-1000XM4. To check on the update, please click on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is average. My son has a pair of wireless beats and that one sounds much better plus it is more tv friendly. This product would not let me plug it into my Samsung tv for some reason no matter what I do. The sounds is average nothing special. The price in the other hand is truly special.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lizzett, we are sorry to hear that the WH1000XM4 did not meet all of your expectations when it comes to the sound quality and connecting the headphones to your TV. To pair the WH1000XM4 with your TV, please make sure that the Bluetooth of your TV supports A2DP(Advanced Audio Distribution Profile) If so, please try the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Downloading the Headphones Connect app will let you fine tune your music to your preference. In this Application there is an equalizer that can be used to tailor the sound to your liking.
Also, updating the software of the WH-1000XM4 will help improve the overall performance of the headphones (Version 2.5.0) which you can download and update using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sounds great, poor quality plastic parts!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke for no reason while putting on. The plastic around swivel ear piece is weak, Brooke off while trying to adjust, and I wasn't rough with it!......
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChadT,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM4 comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but can’t recharge them or have to go through hell. Cost way too much for something like that
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peezy, Thank you for the feedback on your experience with your WH-1000XM4 headphones. Let's try to isolate and resolve the charging issue on your headphones by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not the bestNO WAY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. Sony did not improve these. I have four pair of active headphones. 2 Sony 1000 series and 2 Bose Quiet comforts. The Bose are still by far the better phones. These have many assorted problems and are by far... NO way the best for “Noise Cancelling”... they WORK (sometimes) that’s it. ( yes... VERY “versed” in apps and settings). I will keep as a “back up” but not a happy purchase for the $$$! ~Jerryc
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Logical1,
We regret to hear that you're not having the best experience with these headphones. We would like to know more about what happened and turn your experience around.
May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had airpods, I've had bose qc45, but this sony is the best ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leandro, we are glad to hear that you are happy with your new WH-1000XM4. If you feel that the headphones provided a great experience and sound quality, we kindly encourage you to change your star rating to be more positive.
If you need assistance with your new WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony headphones WH1000XM4 - Mic does not work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony WH1000XM4 headphone for my office phone. The mic does not connect with my cell phone (Samsung) or DELL laptop or Samsung 5series 55" TV. When I contacted Sony support, they said that the Bluetooth protocol used by Sony is not compatible with any of these deices Bluetooth. There are no drivers available. I am struck now. Later on when I read there were many customers who mentioned that these expensive Sony headphones mic does not work with many standard cell phones, TVs and laptops. I have 2 Bose headphones which easily connect with these 3 of my devices; there is no Bluetooth protocol issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PVSubramanian, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. May we ask for your case number so we can review? In the mean time,
make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Also, kindly try these steps to help fix the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphone , at this price range expected better quality like the ear cushions.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Musicjoe, While we are glad to hear that you are satisfied with the sound quality of the WH1000XM4, we are sorry to hear that it did not meet all of your expectations. Sony welcomes customer suggestions. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you so much for your input and for choosing Sony! -Carl
Doesn't hold up to it's legacy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent audio, subpart microphone performance with eliminating background noise during phone calls. J
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrKarma, Thank you for the feedback on your experience with your WH-1000XM4. To obtain optimal listening experience, please fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, -Craig
- Pros mentioned:Sound quality
Great sound but i prefer the earbuds for now.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a solid product but bulkier than i expected. The XM3 seems to have better noise cancelation but the sound quality was definitely comparable. My ears are ridiculously sensitive to pressure and this just wasnt a good fit for my giant ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TikiMusic,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the design, noise canceling function, and fit of the headphones is greatly appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help improve your experience with the noise canceling function:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
You should get what you pay for!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor! People had a lotof trouble hearing me speak to them but they heard all the ambient sounds around me very well even when I was using the noise cancelling setting! Traded them in for the Blue Parrot IX-450.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daddywarbucks55, thank you for sharing your experience! We're truly sorry to hear that the Sony - WH1000XM4 didn't deliver the call quality you were looking for. We understand how important clear communication is, especially in noisy environments, and we appreciate you bringing this to our attention. Your feedback will be shared with our product team as we continue to improve our products and features. Thank you for considering Sony products! Best regards, -Dominick
Sony Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay product shouldn’t have purchased it. Hope you’ll have an blessed rest of the day in the Lord Jesus Christ name.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LGStove, thank you for purchasing our WH1000XM4. While we're glad to hear that this is an okay product, we regret to hear that you think you shouldn’t have purchased it. We'd like to know how we can help you and turn this into a pleasant experience. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Just Fair enough
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but bass or sound is not as good as Apple AirPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Pranay,
We're sorry to hear that. We recommend using the Sony headphone connect app to adjust the sound effects/quality depending on your preference.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Also, when playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Regards,
David
Wouldn't charge- EXTREMELY DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't normally do reviews, but this product would not charge within the first week. Decided to go with Sony after having Parrot Zik's for years. Parrot Zik's were awesome, but seen the sale price for this Sony product. Bought them and took them on my Florida vacation and they wouldn't charge. Of course, when I got back home, I returned this item. Will stick to buying Sony TVs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MUSIC, We regret to hear that you had an issue with the unit and it had to be returned. We recommend following the troubleshooting steps on this link to resolve the charging issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
Should you need any assistance in the future, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
Sam