Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Find Something Different
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly don’t know what the hype is all about over these pair of headphones. Everything about the sound and comfort is mediocre. They make your ears hot after short listening periods. I would look for an alternative.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb, We are sorry to hear that the WH-1000XM4 did not meet all of your expectation when it comes to the sound quality. We understand that we have different preference when it comes to audio. That is why we include ways to adjust the sound quality and sound effects to your liking. You can use the Sony Headphones Connect app to fine-tune your music and sound quality of your WH-1000XM4.
For the comfort, please note that the longer you wear headphones, the more your ears may hurt Also the design may not fit your head and/or ears. They may be too big, too small, or too tight for this, please use the headphone slider to adjust the WH-1000XM4 for a more comfort fit.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Best Sale Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these on sale, and couldn't be happier. Absolutely the best in a comparable price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akela, Awesome! We're thrilled to hear you feel that the WH-1000XM4 is the best noise cancelling headphones in it’s price range. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Very stylish
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, I purchased it for my sister. Audio performance is there & style is there as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones for chikd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver the goods. Cheaper tgan other brands, yet in a class of their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Russ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
ANC is not as advertised
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.- I returned my Bose NC700 headphones and purchased these in the hope that they are better at ANC. - I use ANC headphones for studying, with ANC turned on (to the max), without music playing in the background. - At coffee shops, these headphones let in: 1) music, 2) its lyrics, 3) people's and cashiers' voices about 35 feet away from me (both muffled), and 4) coffee machines in the background (loudly). - Latest firmware/software. - Informed customer service, they recommended exchanging the device. After exchanging the device, I am still experiencing the same issues. - This leads me to believe that this is a software/firmware issue. - I hope that Sony improves the ANC with software and/or firmware updates. Soon.
No, I would not recommend this to a friendExcellent product but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a bluetooth 5.0 headphones. It won't connect to bluetooth 4.2 TVs which most people have in their houses at the moment. Because of this connectivity issue, this product is a failure.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Productfail, We are sorry to hear about the Bluetooth connection issue you are having. The Bluetooth 5.0 version of this headphones is backwards compatible with Bluetooth 4 devices. This means you can pair the WH-1000XM4 to Bluetooth 4.2 devices. Please check and make sure that your TV supports A2DP Bluetooth profile.
If your TV supports A2DP Bluetooth profile but you're still unable to pair it to your TV, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not great if you own more than 2 devices...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It tries really hard to manage a simple bluetooth connection with it's clunky app... I usually switch in between work computer, personal computer, iPad PRO and a Pixel 4 Android phone. It would be good for 2 devices... but with 4 devices I have SO MANY connectivity problems... with my previous Beats Wireless 2 headphones all I had to do is click connect within the bluetooth menu of each device and would immediately connect to a new device without any issues. The bluetooth connection keeps failing for this device. Getting the microphone to work is also a chore... it doesn't seem to pick up my voice well unless I turn the sensitivity all the way to the top and even then is still a 50/50 chance it will work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusGabilheri, we regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
Signal interference may occur when a Wi-Fi device is in use near the unit if they both use the same 2.4 GHz frequency band. To resolve the issue, try the following:
-Turn off the Wi-Fi function of the connected device.
-If a Wi-Fi device is in use near the unit, turn off its Wi-Fi function or use the device at least ten meters away from the unit.
-Use the unit as far away as possible from a microwave oven, ticket gates, other Bluetooth devices, or places that generate electromagnetic radiation.
Note: Turn off the noise-cancelling function if you are using a noise canceling headphone.
You may try setting the Sound quality mode to Priority on stable connection and see if it resolves the problem.
- Launch the Sony | Headphones Connect app.
- Set the Sound quality mode to Priority on a stable connection.
We appreciate your feedback about the multipoint function and call quality. Rest assured that this will help us improve the quality and performance of our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I like them. The only negatives that I’ve encountered so far. They turn off all of a sudden and have to turn on again. There’s a glitch that needs to be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lalo, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the overall performance of these headphones, we regret to hear you're having an issue with the unit randomly turning off. Please make sure that the firmware version is up to date and perform a factory reset to isolate the issue. You may refer to this link for the factory resetting steps: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Solid Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for the price range 10/10. XM4 and XM5 are the best options out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amc7500, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Disappointing !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not up to the mark. Totally disappointing ! Thought something different ! The bass quality is disgusting !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Mdnawajis,
We regret to hear your disappointment with our Sony WH1000XM4. This is usually not the case nor the experience we want you to have. Please allow us to help and turn this to a better one.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Biggest scam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scamming to buy Bestbuy plus for no reason. Forcing customers to buy and get aggressive.
No, I would not recommend this to a friend
Superb Experience, Simply the Best
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the box you get the headphones, a nice compact zippered case for storage, instructions, a USB-C to USB-A charging cable, a standard wired headphone cable (aux), and an adapter for airplane use. First of all, I cannot believe how enormously comfortable these headphones are to use. They rest on your head very lightly, with no pressure at all from the headband or the ear cups, which really do go all around the ears and are so soft and cushy, with no part of the cushions putting any pressure on any part of the ear whatsoever. Unlike other similar wireless headphones in the same category and price point, these do not bog down my head; they are so feathery light. I tried them while walking around, while sitting for long periods of time watching movies or listening to music, and I never felt the need to take them off—I practically forgot I was wearing them, they’re so light as air. And best of all, the sound quality is unmatched. Again, I have other wireless headphones both in the same category as these as well as others, and these are by far the most superior when it comes to sound quality—whether it’s listening to music, movies, or voices during calls. Music sounds as if you are surrounded by it, immersed in it. Dialogue and sound effects in movies, and conversations when using these headphones during calls or virtual meetings, are all crisp and clear. The noise cancellation feature is also excellent and works very well. The battery lasts a long time between charges, and Bluetooth pairing is quick and easy. The touch control features on the outside surface of the earpiece are intuitive and operate smoothly. It’s really convenient to use touch/swipe gestures to control music and video playback and volume. Just swipe forward to go to the next song, swipe back to go back to earlier songs, swipe up and down to increase or decrease volume, tap twice to pause, tap twice again to resume play. Or simply take off the headphones and it will automatically pause your music or video, then resume it when your put the headphones back on. I tried these headphones with a good variety of different products I have in our household (iPhone, iPad, Apple TV, MacBook, Samsung Galaxy Book laptop, Dell laptops and desktop, Chromebooks, our Samsung TV), and they all worked flawlessly—quick and easy Bluetooth pairing, great sound, great experience. A most definite recommend!
I would recommend this to a friendHeadphones oddered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was great service and communication, especially when my package was delayed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trick,
Great! We're glad that you were assisted professionally. We hope that you are also enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
These are awesome Noise Canceling headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 Bluetooth Noise Canceling Overhead Headphones with mic have not only a pleasant look, but they feel light and comfortable on your head and surrounding your ears. When not turned on, they block the noise quite well and don't have a seashell effect. The headphones have a very comfortable headband and ear cushions. The adjustments on the headsets work well for a lot of different head sizes and do a great job of fitting your ears. There is not really any clamping force because of how the unit is designed as well as the ear cushions. They are comfortable with and without glasses on and have easily passed my Nap test. The controls are easy to use. And setting up the Headset ANC (auto noise canceling) will take into effect even your hairstyle where the headsets' ear cups rest. The headphones come with a nice case that contains the headphones (which can be folded flat) an audio wire for connecting to a computer or airplane system (it also has an adapter that would fit most planes and a charging wire which is USB to USB C. No charging brick is included, but this headset is so awesome I won't deduct any points for this as in my opinion this unit is a 5 star plus product. The ANC is very effective and uses two microphones on each earcup to detect noise and apply what is detected to the noise-canceling technology. I found that this system works quite well. And the speak to chat will automatically let in sound and will stop music so you can chat without removing the headphones. After the chat your music starts playing again. Battery life is quite good and is up to 30hrs on a charge. The headphones can be paired to two Bluetooth devices, and the pairing is effortless. The Android /IOS app is very useful, high quality, and easy to use. There are a number of videos available if you need any help at customization. The headset is good at detecting when you have stopped using them and auto turns off. Music sound quality is exceptional, and the upscaling of compressed digital music is impressive. It recognizes instrumentation, music genres, vocals, and interludes and sounds very rich. Hands-free calling works well, and the sound on each end of the conversation was good. I have used noise-canceling headphones for years, and I am happy to upgrade my set to this new Sony model.
I would recommend this to a friendSony WH!000xM4 Noice-canelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy sound Leakage you can hear the music from across the room, the noise canceling is not as good as I thought.
No, I would not recommend this to a friendhead phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.head phones do not work. They work ok once there after not. And the line in does not work. They are way over priced and they just do not work, after 2nd day of having them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi aaaaa, we are sorry to hear that the headphones do not work. This is definitely not the experience we want you to have. We would love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were for my wife and they are too big for her head. we've adjusted them to be as small as possible, but they still slide off. Seems like the design should account for all head sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi really,
We regret to hear that your wife is not having a great experience with the fit of the headphones. We understand where you are coming from. Aside from adjusting the headband, make sure that the headphones are worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. May be a little big if you have a below average sized head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi person12,
Thanks for sharing your review and experience with the WH1000XM4. We appreciate your feedback about the size of the headphones. With the headphones' adjustable headband, you can tailor-fit the fit depending on your head shape. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Waste of Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought these for my adult son a year ago and they are falling apart. A little plastic piece broke off on one side and the same piece is breaking on the other side. Headphones this expensive should not need to be treated like fine China. My opinion is to go with Bose. My husband has had a pair for years and they are still going strong. I expected better from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DEM21,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM4 does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Amazing Product - Uncomfortable for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the headphones and would have loved to kept them, but the lack of clamping force lead to some pretty rough pains on the crown of my head where the top pad rested. Ended up returning and am trying to find a quality alternative.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lkjngdf, we appreciate your review of the headphones. It's unfortunate that you had to return the headphones because of its fit. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and we hope you consider Sony in your future purchase. ~Ralph