Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Headphones Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and with the reduction of the price, it is a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
We're glad that you like these amazing headphones. Because you do like them so much, would you mind updating your star rating to show other buyers how great they are?
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Not comfortable and mic is not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable and the microphone is not good, has some weird noise in the mic when moving.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bayc,
We regret to hear that you are not able to have a complete experience because of the comfort and mic function of the headphones. Make sure to adjust the headband for maximum comfort.
For optimum performance, make sure to update the software version of the headphones (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Battery life, Comfort, Sound quality
Best Get Better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who felt the WH-1000XM3 (previous model) were the king of the over-ear headphones Sony has went and solidified themselves at the top of the mountain with these! Firstly, right out of the box the ease to pair these with my phone was quick and easy with the use of Sony`s Headphones Connect app. The one thing I have been wanting for a while with headphones is the ability to pair them to multiple devices, which is exactly what Sony has done with these and it works just as expected. Everything runs through the app which in the app you simply choose the devices you want the headphones to be paired with. Next getting to the actual comfort and use for some reason these felt much lighter than the prior model that I had to go and look at the weight of each and I was surprised to find the difference was only 1 gram, but these feel so light when wearing them without sacrificing comfort in the slightest. Sony was also able to not hinder the sound quality either with this lighter feeling as the sound quality still remains top-notch, which is why you can find these on nearly every site for the top-recommended headphones. The other major item that is a game-changer from the prior model is the ability of the headphones to stop playback when you take the headphones off and resume when you put them back on. This is something seen in earbuds, but finally we are getting it with the higher end over-ear headphones too. This is also extremely helpful as you don`t even have to turn them off anymore because when you take them off and put them back in the case they will automatically turn off. I do want to touch on how improved the app is as well because I have been one to constantly get annoyed that for every set of headphones, bluetooth speaker, etc I am advised to download an app, but Sony has really went above and beyond with their app that this is one that I may actually continue to keep on my phone as there are numerous features within the app that actually make it worth keeping now. The one feature I have not used much is the ability for the headphones to pause music when they detect voices around you though when I did have that feature turned on it worked exactly as advertised, which I assume is a benefit of the more microphones from prior models which also did improve call quality. The headphones still retain many of the great features from the prior model with the ridiculous battery life (30 hours) that is actually on par with what is advertised, the touch functions on the right earcup, alexa and google assistant built-in, and quick charging where 10 minutes of charging gives you a couple of hours of playback. Overall, I could write a paper about how amazing these headphones are as I love new technology and I can definitely say these are at the top of my list of current tech. For those buying their first pair of over-ear headphones you will be blown away and for those simply upgrading from the prior model the additions of the wear detection, speak to chat, multi-device connection, and the increased overall comfort are worth the upgrade in my opinion. I don`t know how Sony will ever be able to top these, but currently they own the over-ear headphone market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRWilson, we're that you're enjoying the upgrades and amazing features of these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not work had to return it look nice sound was not good and did not connect to Bluetooth
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Superswagg,
We regret to hear that the unit was returned because it didn't perform as expected. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Won't stay connected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep dropping signal and won't stay connected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oriles, We are sorry to hear that you are experiencing issues with the Bluetooth connection of your WH-1000XM4.
Please try these steps to troubleshoot and isolate the audio drop issue that you are having with the headphones.
Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode” using this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
Remove any obstacles between the antenna of the connecting Bluetooth device and the antennas built into the left and right units of the headset. The antenna of each left or right unit of the headset is built into the headphones.
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Moon in sky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black is not good for zoom.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bulesky,
We regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Static
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Static starts every few minutes and must turn headphones off/on to reset blue tooth connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphones,
We regret to hear that you're experiencing static noise when using the headphones. You may hear noise (such as a creak, click, or static) through the WH-1000XM3 wireless headphones when traveling through tunnels, or other environments in which air pressure changes easily, even if the noise canceling function is on. If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app.
Note:
This symptom has been confirmed to occur often when traveling through the following places at a fixed speed:
-Places where the tunnel widens.
-Places where the tunnel exits into an area shaped like a ditch.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Ehhh Dont Upgrade if you own XM3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still almost the exact same headphones as the XM3. A couple additions but not enough to upgrade.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CDub,
We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was roughly 240 with tax. A huge save conpared to the orgibal price (350 not including taxes.) The deal was going a month before black friday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Close down the company: Crappy merchandise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm telling you: These are the WORST headphones that I personally own. Why? * The battery wear down FAST. * There is virtually no help. * The manufactor is small, needs more compliments. (Not for me) YUCK!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi desertorange, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you.
When the Equalizer or DSEE Extreme function is used, the available operating time of the headset will be shorter.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges. If you will store the headset for a long time, charge the battery once every 6 months to avoid over-discharge.
It is recommended to charge it in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Incredible voice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for Black Friday so I got super discount and I like it so much I have a year to aim to buy this Now I got in my hand love to use daily
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthur,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was super fast and packaging was nice! We haven’t opened them yet (they’re a Christmas gift) but I’m so excited for my brother to get them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganH, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not very clear it took a lot of time to set up and you need a app
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Thanks for sharing your review and experience with the WH1000XM4. We understand where you are coming from. Your feedback is also greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs. Help guides are also available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good product, not perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very good product but not as brilliant sounding as the XM5 that I tried at Best Buy. Of course its less expensive. Also, Sony could have added longer cables for connecting to a non Bluetooth equipment. How much do they save? A dollar? come'on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry, Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like your new Sony WH-1000XM4 headphones. We also appreciate your feedback about the sound quality. To ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the length of the audio cable and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. This is my first pair of headphones in so many years, I’ve gotten used to using wireless earbuds, like the AirPods Pro, and while they’re good for what they are I always felt like I wasn’t experiencing a genuine and immersive listening experience when listening to music or any sort of media. So I decided to buy headphones and after a lot meticulous research on which headphones to buy and which one had the best sound quality, battery life and comfortability I narrowed it down to the XM4 and the XM5. I went with the XM4 since it was a bit cheaper and from what I read from other reviews it was a more comfortable fit than the XM5. And let me say the XM4 certainly lived up to its expectations and at times exceeded it! They sit so comfortably on my head and it doesn’t feel too loose or too tight. The sound quality blew me away I felt very immerse into my listening experience and was able to pick up on a lot small details in songs that I completely missed with earbuds. The battery life is insanely good! Another thing I love about these headphones is that you can customize the sound of it on the Sony Headphones app to whatever liking you choose. It’s a neat detail that really made my listening experience with these headphones just that much better! This is definitely worth the buy! I don’t regret this purchase at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonahA77, That's really cool! Congratulations on getting your new Sony Headphones. We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones you've purchase as well as it meets your needs, and exceeded your expectations. Good to know you are enjoying the top-notch sound quality, exceptional comfort, amazing battery life, and using the Sony Headphones Connect app, the Equalizer lets you customize sound levels to suit your music that is also noteworthy. We appreciate your awesome feedback. It's customers like you that motivate us to maintain our high standards. Thank you for choosing Sony! -Jess
Too Cozy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These did not work for me. They were too warm on my ears for a long period of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Emmerson, We are sorry to hear that the headphones did not meet your expectations. You may have been using the headphones for too long please try to limit your headphone usage. If the headphones feel uncomfortable you may use the headphone strap to adjust the headphones to get a better headphones position that will provide more comfort.
Regards,
Carl
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hey It’s nothing crazy about it.. they’re all right i want more for what I paid for them..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarioR,
Thank you for the review! We're more than happy to help you out. If there's something that we can help you with, Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them since i got them. Get them if you are unsure because i was waiting and waiting until i pulled the trigger and shouldve done it way sooner
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kickflipnick, Thank you for the amazing review! We're thrilled to hear you love your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Don’t buy these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones I’ve ever bought. Can’t disable notifications of Bluetooth connection. “Bluetooth.. connected.” “Bluetooth second device..connected.” The notification voice is loud and I can’t even change the volume of it. I did my research on these before buying them and no one mentioned this in the reviews. This is extremely annoying and I wish I could return or exchange this for some Bose headphones but unfortunately I’m past the return date. Sony needs to fix this issue ASAP. The equalizer is nice but I shouldn’t have to turn it to “bright” just to get the noise cancelling feature to actually work. Without the equalizer settings active, the noise cancelling doesn’t work at all. I even sat through and did the whole “ear analysis” to see if that would help and it hasn’t changed the quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kaytu10,
We regret to hear that you are not having a great experience with the headphones. Voice guidance and notifications can be disabled through the Sony Headphones Connect app. However, some important notifications and guidance will not be disabled even if the setting is set to off. Please refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752742.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to this link to help improve your experience with the noise canceling function:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Sonyspain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them: sound was great; but they hurt after 15 minutes or so of use. No way to adjust to get the discomfort to ease. Return was managed in professional and friendly way by staff at local Best Buy without questions. Such high priced item has to be comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyspain,
We're glad that you like the sound quality of the headphones. It's unfortunate that you had to return the headphones because of their fit and comfort. Adjusting the headband is recommended to achieve the best comfort and fit. You might have experienced a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. It's recommended to lower the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph