Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was good but lacking on sound but overall amazing product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi synn, We're happy to hear this feedback! To ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Ahead of its time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still better than newer headphones when it comes to features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kulaid, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Don't work with Samsung TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these if you want to use them with a Samsung TV (possibly others). Crackle, snap, pop. They will sound like crap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Forkboy,
We regret to hear that the headphones are not performing to your standards. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the equalizer function of the headphones to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
If you are having connectivity issues with the headphones, you may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Eh not sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly they are not good Just get the AirPods Max They have slight problem connection Audio is alright Confort level is alright Just a good normal headset nothing different
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ESPONJA,
We are sorry to hear what you experience with headphones. Please allow us to help you and turn this into a better experience. To isolate the connection issue, kindly reset the headphones to the factory default setting. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset
We also recommend updating the software of your headphones to the latest via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Hedphones stopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful buying these headphones. I bougth it 14 months ago and the device stopped charging and the charging port is getting hot. It is not covered by the vendor's warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WolmanC,
Thank you for the review. We're sorry to hear the battery issue with your headphones. Take your device to an authorized servicer for evaluation to determine the repair options available for headphones.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Love Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony Headphones! I got the blue and love the color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeanne, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Exceptional Headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online order and pickup were completed without issue!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NAD831, Thank you for the 5-star rating! Good to know you had an amazing shopping experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Returning air pod pros I’ll stick with
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts in an out while playing music the directional pad on swiping doesn’t work accurately good sound right fitting on head or resting on neck
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bigguy, While we are glad to hear that you are happy with the sound quality and comfort fit of your headphones, we are sorry to hear that you are experiencing issues with the WH-1000XM4, if you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. For the touch sensor function, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20sensor
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love them! And we got a great deal as they were on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianH, Fantastic! We're very happy to hear you got a great deal. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best sounding Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my GirlFriend & she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyLSX, Awesome gift! We are glad to hear that she is enjoying her new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. This is my 22nd pair. The only issue was that one of the ear parts came loose and couldn't be repaired
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Immom, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive spent money on, sony top of the line
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hudman,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right side did not work the first day and I tried factory resetting and it still did not work and I was about to return it and I tried it again the next day, it worked then. 3 weeks later the right side sound stopped completely. The touch works but no sound is coming out of it and I tried everything but nothing seems to work :(
No, I would not recommend this to a friendPerfect for Intended Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones for just about anyone. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi knight, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless headphones. They are Sony enough said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junie, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Need a smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a birthday gift for my daughter but they proved to be too cumbersome to wear.
No, I would not recommend this to a friendSony suck
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give no star I would do not waste your money unless you plan to buy Best Buy warranty. They fall apart and Sony does not want to replace are repair them. Had them less than a year they SUCK!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RhondaR,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
A must buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT. Great price. The best headset for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Obrienciny, We're very grateful for this positive feedback! We're glad to hear you feel that the WH-1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
no driver found
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a period of time these worked really well. Then, they stopped working. I tried reinstalling them to no avail. I kept getting the message: "no driver found". Sony doesn't provide drivers on their website and apparently has removed them from Windows update for Win7-64. So, I now have some really good sound deadening earmuffs. This is the last Sony product I will buy. Any manufacturer that does not provide drivers is off of my list.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DriverlessInWashington,
We do apologize for the inconvenience. The headphones mainly works with windows 8 to 10. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony WH1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is upgraded to my first SONY WH-1000XM1 LOVE IT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DenskyT, Thank you for upgrading to your new Sony WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam