Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandchild loves these so much (purchased last Christmas) that I purchased another one for my other grandchild!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryC, This is a great Christmas present! We're glad to hear your grandchild loves his/her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these on sale but even if they were full price I would buy them all over again. Hands down the best headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gonzo, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is practically non-existent. The mic picks up all the surrounding noise when using for calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MandaBear,
We're sorry to hear about your experience with the Sony - WH1000XM4. We want to help improve your noise cancellation and call quality. Please try the following steps:
1- Open the Sony Headphones Connect app and make sure that Adaptive Sound Control is turned off. When it's enabled the noise cancellation function may be reduced.
2- In the app's Ambien Sound Control settings, confirm that Noise Cancelling mode is on.
For more detailed troubleshooting, please check our step-by-step guide here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
If the issue continues, don't hesitate to reach out to our technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Your feedback is important, and we appreciate the chance to help make your experience better.
Thank you for considering Sony products!
Regards,
Dominick
Horrible sensor feautures
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is fine but the feautures make the headphones completely unusable. There is a speak to chat feauture that will turn off your muisc if it detects you singing along. It is impossible to permanently turn this feauture off so every time you reconnect your headphones it will be on and the music will randomly stop. You basically have to turn it off several times a day. BUY FROM A DIFFERENT BRAND
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lynk, we're glad you like the sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the speak-to-chat feature of your Sony unit. If the speaker-to-chat feature does not switch to enable/disable properly, please follow these steps:
•Slightly separate both fingers
•Directly touch the touch sensor control panel
•Touch the touch sensor control panel with the pads of your fingers
You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends.
Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Best headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been wanting these for over a year and finally bit the bullet. They were definetly worth it every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilay,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
I love my xm4s!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was the best buy ive done all year, you guys made this purchase easy for me. Thank you and happy holidays!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimplyMattR,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not so good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not believe the good reviews! Absolutely not for music, more for phone calls. If you listen to music, go with the beats studio 3, I would definetly not recommend these sony headphones for music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike76,
We regret to hear that the sound quality of the headphones hasn't performed to your standards. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the equalizer function of the app to tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
For additional troubleshooting steps, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has its perks was ok but wasn’t better than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vickie, Thank you for the feedback on your experience with your WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a ton of research on these before purchasing. These have rave reviews everywhere but I don’t know why. At the end of the day, I was very disappointed. The sound quality was no better than my son’s $40 headphones. I returned them and got AirPod max.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are sorry to hear that the WH-1000XM4 headphones did not meet your expectations when it comes to the sound quality and had to return it. Downloading the Headphones Connect app will let you fine tune your music to your preference. In this Application there is an equalizer that can be used to tailor the sound to your liking.
Also, updating the software of the WH-1000XM4 will help improve the overall performance of the headphones (Version 2.5.0) which you can download and update using the Sony Headphones Connect app.
We hope that you consider Sony again in your future purchases.
Sincerely,
Carl
Headphones turn off by themselves
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On a random basis, these headphones turn themselves off. Usually, this happens a few times a week. Today, they were turning off every 30 seconds, making them unusable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, thank you for sharing your experience with the WH1000XM4! We're sorry to hear about the random shut-offs. We understand how frustrating this situation must be for you. We'd like to help you by recommending some troubleshooting steps you can try:
1- Disable the Automatic Power off setting by Opening the Sound Connect app on your smartphone, then go to system > Automatic Power Off > Do not turn off
2- Make sure the firmware is updated, you can also check this on the Sound Connect App
3- Initialize the headphones to restore factory settings, you can check the link below to follow the steps: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
We hope these recommendations help you to resolve the problem, however if the issue persist do not hesitate to email us the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number: Issue/Concern:
Thanks for considering Sony products!
Regards,
Dominick
Great for listening, terrible for talking.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great if you want something that's just for listening. The built-in mic is absolutely terrible. I definitely regret buying these for work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyH,
Thank you for choosing and purchasing our WH1000XM4 wireless noise-cancelling headphones. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The sound quality of the microphone will depend in the environment. To isolate the issue, factory reset the headphones and try again. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. Take note that this operation resets volume settings, etc. to the factory settings, and deletes all pairing information.
You may also update the software of the headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony line up never fails to exceed expectations, they make quality headphones for a reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatProduct, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
DO NOT BUT UNLESS YOU PURCHASE GEEK SQUAD
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY THESE UNLESS YOU GET THE GEEK SQUAD. The swivel breaks easily and NO HELP is given by Best Buy or any because of the cheaply made headphones. 400 bucks for some headphones for a small swivel to break and no help is given. TERRIBLE!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TerriA, We are sorry to hear about what happened with your Sony WH-1000XM4. This is definitely not the experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Connection Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection to my device breaks from time to time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yemi,
We regret to hear that you are having connectivity issues with the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If still not resolved, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Solution for Noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my niece. She absolutely loves them. They are great for people who have mouse isdues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SRWhite, This is a great gift idea! We're glad to hear that your niece loves her new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony Wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect gift for our outdoorsy daughter who wants to be aware of all sounds around her for safety.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennyS, Thank you for the great review! We're very happy to hear your daughter likes the ambient sound mode of her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound qualityCons mentioned:Touch controls
Awesome ANC!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom Line: The Sony WH-1000XM4 headphones deliver amazing active noise cancellation as well as the high quality sound one has come to expect from the brand. Pros: strong ANC; clear, balanced audio; automatic ambient sound adjustment, speak-to-chat, and 2-device connection work well; DSEE Extreme really improves soundstage Cons: touch sensor use is clunky Review: I’ve owned several over-ear ANC headphones over the years, and Sony’s WH-1000XM4’s deliver the best noise cancelling I’ve experienced so far. The sound of my central AC blowing against a closed vent, large air purifier, and floor fan are almost completed eliminated. Even the sound of typing is almost inaudible. Obviously once you add music, you won’t even notice any of those other ambient sounds. Like other Sony headphones I’ve used, audio quality is clear and balanced; sounds that may become muddied on other phones come through the WH-1000XM4s really well. Additionally, the headphones generate good bass, but it is not overwhelming. Those who want a bit more punch can adjust the equalizer in the Sony headphone app. As with Sony’s other ANC headphones, the app allows you to turn on automatic ambient sound adjustment, which is a really nice feature if you’re wearing your headphones in different environments. For instance, if you are sitting, the headphones will provide full noise cancellation, but if you walk outside they’ll adjust to let some of the ambient noise in (e.g., traffic). The WH-1000XM4s have three other features that I really like. First, they have a talk-to-speak feature, which can be toggled in the app. This allows you to talk and the headphones will automatically stop the music and ANC, so you can have a conversation with someone without removing the headphones. The second feature that is really great is the ability to connect two devices simultaneously. I have my phone and computer connected, and switching devices is as easy as stopping audio on one and starting audio on the other. My third favorite feature is the ability to toggle DSEE (Sony’s sound enhance function) on and off. In my listening, turning it on really helps improve the soundstage when streaming music on my phone. Other pros: you can set the headphones to power off or pause the music when removed (works well), and Sony included the airplane adapter in the box. The only issue I have with these headphones is the touch controls. The headphones have two physical buttons - power and a “custom” button that can be defined in the app. All of the other controls - track forward, back, volume up, volume down, voice assistant - are gestures on the right ear cup touch panel. Although I appreciate the size of the panel, it’s been hit or miss as to whether my gesture is recognize correctly.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
The Best Wireless Noise Canceling Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best headphones that I have ever owned. The build quality is excellent. The headphones are sleek, lightweight, and very comfortable. A nice-looking carrying case is also included. Once fully charged, battery life is a whopping 30 hours. Setup of the headphones was very easy through the Sony Headphones Connect app. The Sony Headphones Connect app allows you to customize the sound of the headphones to your preference and there is a noise cancelling optimizer that customizes the noise cancelling features of the headphones to the shape of your ears and to your environment. The optimizer works very well and when the headphones are in use, the noise canceling processing is very effective. I used the headphones when I was mowing my lawn and could barely hear the loud noise of my mower while listening to music. Under normal ambient conditions, no outside ambient noise could be heard when using the headphones. The headphones have a very intuitive touch control on the right earcup. You swipe up and swipe down for volume changes, tap the center to pause and play, and swipe left and right for song selection. You can also place your hand over the ear cup to quickly allow ambient sound through the headphones that works very well when you want to hear someone speaking or when you want to listen to other sounds. There is also a speak-to-chat function that can be enabled through the app that automatically pauses the music and lets in ambient sound so that you can have a conversation with someone without removing the headphones. I tested the speak-to-chat function and it works without flaw. There is also a sensor in the headphones that automatically pauses the music or turns off the headphones when the headphones are removed. The sound quality of the headphones is also excellent. I did use the equalizer in the Sony Headphones Connect app to tweak the sound so that it had a little more bass and punch. The headphones also had very clear sound when using them during voice calls with my iPhone. The headphones have the ability to connect to two Bluetooth devices at one time. This allowed me to watch a movie on my iPad with the headphones while still maintaining a connection to my iPhone to be able to take calls without ever taking off the headphones. This is a nice, unique feature that I have not seen implemented before. Sony’s WH-1000XM series of headphones are highly regarded, and are considered one of the best wireless noise canceling headphones that you can get. The Sony WH-1000XM4 headphones carries on this legacy and in my opinion, they are superb and I don’t see how you could find a better set of wireless noise canceling headphones at this price. A+. Highly recommended.
I would recommend this to a friend Battery is crap!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for 18 months and use them about 3xs a week. The battery is already bad. They wont charge and i did everything they said. Called Sony and they said sorry but its 6 months put of warrentee so we can repair them for $150! I wouldnt recommend purchasing any Sony Headphones! Complete garbabge!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trig, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We would like to review your file for us to better understand the issue and provide assistance.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Case ID:
Regards,
Carl
Battery Issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, and worked as advertised for a few months...until the battery abruptly stopped charging. I checked online and it seems to be a common problem. This renders most functions of the device inoperable except for wired listening.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IllinoisGuy,
Thank you for your review. While we are pleased you are satisfied with the exceptional sound quality and overall performance of our WH-1000XM4, we are really sorry you are encountering a charging issue. This is usually not the case and the experience we wanted you to have on our premium headphones.
Some of these problems can be fixed by following the troubleshooting steps provided on the links below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204619
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00259799
Your headphones come with a 1-year limited warranty. If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support