Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Nice until the earpiece swivel breaks -
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were ok while they lasted - not as good as you would expect for the price, especially not the microphones for use in Zoom. But I was very shocked today to find out that when the swivel on the right ear piece broke that the repair would not be covered by warranty. Granted, I did use these almost every working day for 9 months but I can't believe that this is not covered.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi teacherTom,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Regarding the issue with the breakage, unfortunately, this is not covered by the manufacturer's limited warranty. This isn't normally the case with the WH1000XM4. Your feedback is greatly appreciated. Rest assured that this will help us improve our products.
-Ralph
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. I always use the noise canceling which works amazing. I did research on these headphones and was comparing these with the newest model. I didn’t try the newest model, but I don’t see why you would pay an extra $100 when these headphones are already so great! I used to have Beats Solo 3, but they stopped charging properly and would only last 30 minutes per charge. These SONY headphones also have options to change the bass and voice of songs based on “mood”. You can set it to relaxed or excited or mellow. The change in sound of the songs is noticeable and it is a feature I enjoy using. Overall I’ve had these headphones for about a month and haven’t had any issues. I would definitely recommend these headphones as they are also super comfy! My beats would make my ears hurt after wearing for an hour, but these don’t hurt at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AL12309,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
I can’t hear you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great nose canceling, but talk quality sucks 2 thumbs down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charger, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the great sound quality and noise canceling feature, we regret to hear about the call quality issues you're having. This is usually not the case for our headphones nor the experience we want you to have
Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great sound, finicky product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging issues, connection issues, feature issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MWumi, While we are glad to hear that you are happy with the sound quality, we are sorry to hear that you are experiencing issues with charging, connectivity, and the features of the WH1000XM4. We'd love to troubleshoot these issues and make this a better experience for you. In the meantime, please check our help guide links on troubleshooting these issues.
For charging: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
For the connectivity: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Horrible Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible product. Randomly turns off throughout the day even after turning off all additional features. I would return this in a heart beat if I had more than 15 days before the return period ended. I have tried everything to fix them and want absolutely nothing to do with it now.
No, I would not recommend this to a friendPlease Help!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects every 5 minutes. So frustrating!!!! Aside from that it sounds wonderful for those 5 minute increments!
I would recommend this to a friendDo not buy! Sputter then shut off!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using these headphones that I bought three days ago, they will begin to sputter and then just shut off. I have tried all of the solutions on the help section of the Sony site and even tried other solutions others have found useful on alternate sites. I am going to return these!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kdogg, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483 (Headphones troubleshooting guide)
Also, resetting and initializing the headphones may help troublshoot the issue:
To reset, please check this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize, please follow this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Careful when purchasing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts to give a low rating, but unbearing cracking
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We regret to hear that you are having some unwanted noise with your Sony WH1000XM4. This is usually not the case for our WH-1000XM4 headphones nor the experience we want you to have. We would like to know more about this cracking noise issue you're having so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Charging issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery won’t charge past 10% using the supplied cables and following the instructions. Sony support is less than helpful. Will be returning these
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IanC,
We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Not hearing aid compatible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with hearing aids causing feedback squeal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joem, we are sorry to hear about the experience you had with the Sony - WH1000XM4. The compatibility of headphones with hearing aids can depend on the type of hearing aid you use. Over-the-ear headphones like the WH-1000XM4 can often be used comfortably with behind-the-ear (BTE) hearing aids. However, users should ensure that the headphones do not press too tightly against the hearing aids, as this might cause discomfort or feedback. You can check with your audiologist to see if over-the-ear headphones like the WH-1000XM4 are suitable for your specific hearing aid model.
If your hearing aid model is suitable, and the distortion can still be heard, we suggest contacting our technical support team for assistance checking the settings on the headphones, you can visit the following website for help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems nice about the same as my Bose Q35. I think I like the Bose noise canceling better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bills, You've made an excellent choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Overall Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work extremely well, easy to use. Very satisfied with them and highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano13, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud at all especially if you have some type of hearing loss.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BeboW,
We regret to hear that you are not having the best experience with the WH1000XM4 headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). These steps may also help resolve the issue:
-Turn up the volume of the headset and the connected device.
-Connect the Bluetooth device to the headset once again.
-Try multiple sources
-Check the sound settings of the app that you are using.
-Reset and initialize the headset (refer to the steps on these links):
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Additionally, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/search/search.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Overpriced sony hype
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fkr the money they are terrible, for 59 bucks they are a deal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeJano,
Thank you reaching out to us. We're sorry to hear that we were not able to meet your expectations with our WH1000XM4. Allow us to help and turn this experience around. May we know what is the problem with the headphones so we troubleshoot and isolate the issue?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris
XM4s ! Not what you thought !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth Protocol a Joke !!! Dont expect this from Sony, but they prove me wrong ! On basic Handshake Communications! Who would believe ? I wanted to keep these Headphones but after 4 different Headphones Everybody was convinced including Sony that a Recall should be Warranted and Promo Discounts handed out to all Victim Owners ! Hellow ??!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mooch1,
This is not the experience that we want you to have. We would like to know more about what happened and help you out.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall good sometimes bluetooth connection could be better especially on computer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi anon17, Thank you for the feedback on your experience with your Sony WH-1000XM4! We're glad you like the overall performance of your Sony headphones. To ensure you get the best Bluetooth connection and to prevent the headphones from having intermittent connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
If the issue still occurs, please initialize the headset and pair it again on your computer.
REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great on paper but my unit might be defective.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My pair makes a creaking sound when I move my jaw or make any movements on the right side of my face. I had used the black ones before with no issue. It might be that I have a defective unit.
I would recommend this to a friendOver-rated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very average sounding headphones. I've heard better at half the cost. Also, Bluetooth connectivity is mediocre. Please don't buy these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashot,
This is not the experience we want you to have. We hope we can help you with some of the issues your having and give you a better experience.
First of all, Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app also features an equalizer function to adjust the sound quality depending on your preference. You can refer to the troubleshooting steps on this to resolve your connectivity issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
Should need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Music Interruption
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I listen to music I did not know that if I make a light sound the music stops and I have to find a way to resume it. I did not know that and it is not what I prefer. I would like to return it and if possible exchange it for one that does not interfere with the music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi badHPprinter, We’re sorry to hear you did not have a great experience with your Sony WH1000XM4 headphones. It is possible that the "speak-to-chat" feature has been enabled on your headphones. If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone or if the headphones detect an audio. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear.
To disable the Speak-to-Chat feature, Hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”.
You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection/Speak-to-Chat mode.
For more information about the Speak-to-Chat feature, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
sony wh-1000xm4 bluetooth connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth keeps disconnecting. Otherwise, would be good headphones. I’m starting to wish I had purchased from a different company.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle, we regret to hear that the Bluetooth connectivity issue is not giving you the complete experience. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Allow us to turn your experience around and make things right. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support