Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. May be a little big if you have a below average sized head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi person12,
Thanks for sharing your review and experience with the WH1000XM4. We appreciate your feedback about the size of the headphones. With the headphones' adjustable headband, you can tailor-fit the fit depending on your head shape. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Waste of Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought these for my adult son a year ago and they are falling apart. A little plastic piece broke off on one side and the same piece is breaking on the other side. Headphones this expensive should not need to be treated like fine China. My opinion is to go with Bose. My husband has had a pair for years and they are still going strong. I expected better from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DEM21,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM4 does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Sony WH!000xM4 Noice-canelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy sound Leakage you can hear the music from across the room, the noise canceling is not as good as I thought.
No, I would not recommend this to a friendGreat quality heaphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones are great. I would definitely recommend buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosDanger,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Overrated product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated product. To me these headphones are over priced and the sound quality is so so. If I wasn't out of town for over 2 weeks I would've taken these back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that the WH-1000XM4 headphones did not meet all of your expectations. We'd love to help out and troubleshoot the issues that you are experiencing to make this a better experience for you. In the meantime, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Worse Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just hate these headphones. Once I pulled them out of the case, these headphones felt cheap. They didn't feel like I paid $300+ for them at the time. They felt more like a geriatric set of headphones from Walmart. Minor but for me I hated my ears touched the cups. The depth of the ear cups aren't deep enough for my liking and they are not comfortable at all. They feature the ability to connect 2 devices however, this feature is very flawed and doesn't work as it should. I couldn't even use the app so I gave up on it and these headphones. I gave them away, that's how I thought of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DravenX,
We regret to hear that it didn't live up to your expectations. The headphones feature an adjustable headband to tailor-fit its comfort to your needs. You may have experienced a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
These links may be helpful when using the multipoint function:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Santa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price of this item was higher than competitors
No, I would not recommend this to a friendGood sound when they work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so frustrated with these headphones. They sound great when they work, but that is rare. The Bluetooth connection on this headphone is trash. Even when sitting within 3 feet of the device, song stutter due to the headphones dropping the connection makes me want to throw them against a brick wall. Now, all I have is $350 worth of regret.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're having connectivity issues. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If still not resolved, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Battery life, Sound quality, Weight
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the headphones for a little over a year and can confidently say these are THE BEST headphones you could get. They’re super light weight and easy to travel with. The battery will last days before I need to charge them again, (I use these headphones for hours everyday) and when I do need to charge them I can plug them in for 5-10 minutes and won’t need to recharge them for another day or so. As I said before, I wear the xm4s for hours daily and dont find them uncomfortable in the slightest and even better, they don’t leak sound! The app you can download allows you to customize your listening experience and how much noise cancelling you want. I’ve tried out the Sony XM5’s and still find these to be much better and for a cheaper price as well. If you’re looking for headphones these are definitely the way to go, they work and feel the exact same as they did a year ago when I first bought them. They may be expensive but are well worth it in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friends been using them all week and bought his own right after
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseCastillo, You've made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Incredible Sound, Comfortable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony WH-1000XM4 headphones are incredible. I'm really impressed with the sound. The clarity is great and I can hear new sounds in songs that I've been listening to my whole life. As far as sounds, these are probably the best headphones I've ever had. I like the equalizer, as well. There are many settings or you can do your own. I like the preset ones and they have one for speech, which is good for podcasts. The headphones are also very comfortable. They fit completely over my ear and don't feel cramped. The touch controls are great. All my previous headphones had buttons and while they weren't a bother, touch is better. Super simple. Tap twice to pause. On the right side, slide your finger forward to skip forward, back to go back, touch and hold and then slide up or down for volume. A great feature might be that you can place your hand on it and it allows sounds through. There's an ambient sound settings where it will constantly let the sound through, but when off and you want to her something, you just reach up and put your hand flat on it. I can see this being great while walking or on public transportation. I mainly use it around the house, but when you think someone is calling you or that kids are fighting, it's a quick way to see without pausing. Along the same lines, you can have it detect that you've started talking and it will pause what you're listening to and let sound through. A well thought out feature that is very useful. The headphones will even pause when you take them off. One thing that I didn't expect is how much I like the way that these headphones look. They have a rose gold color for the writing and around the charging ports. I've never been a fan of rose gold, but on these black headphones it looks really nice and adds to the feeling of quality that I already have from the sound, comfort and features. I would highly recommend these headphones.
I would recommend this to a friend - Pros mentioned:Bass, Comfort, Sound quality
Truly the best 100%
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned many headphones through my 35 yr life, as a kid I just had an ear for higher quality sound. Maybe it’s due to my mother loving to play music on her hifi systems back in the 90s. The older I get the higher level of detail I need/want. And I’ve learned that not only do you need well designed drivers. But now that noise canceling tech has reached these amazing levels. You can focus the sound quality by eliminating the outside noises and just push the beautiful sound that these Sony xm4s have. Sony has been a leader in sound design. I even use to only use Sony speakers in my old cars back when. They just know how to innovate. They didn’t cut corners on last gen headphones and they took it up a notch. Even if it’s minor. I like many people love how well these cans block out about 99% of ambient sound. They are the best at NC. As far as sound quality goes. It’s near the top of my fave list in this price point. I personally need the thick rich vocals more than the highs. And the bass is super deep and clear. I found my perfect balance through the Sony headphones app. Design is near identical to last gen but that’s a good thing. Light weight and super plush comfortable design. Touch controls are better than other brands. And I have several. Volume up/down and next/previous track all work near perfectly. Cover to talk is great as I don’t like the auto talk feature because I like some people like to rap along or just talk to my self during workouts. So I had to turn that feature off. But I’m sure many of you will find it great. Phone call quality is great as well. But I don’t use them for calls. Just pure music enjoyment. These are by far the best noise canceling headphones and everyone knows it. Couldn’t be more happy. These truly are amazing. If you love music and haven’t experienced the Sony tech on these headphones. You will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestbuyGuy210, we appreciate your in-depth review of the headphones. We're glad that you're enjoying the amazing features of the WH1000XM4. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for Christmas gift for granddaughter and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great for my online meetings and listening to my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamonY, That's awesome! We're glad it works great for your online meetings and for listening to your music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
5 Stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for a gift and it was wonderful, excellent product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi America, This is a great gift idea! Thank you for giving the WH-1000XM4 a perfect rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. I got a great black firday deal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristian, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Eh not sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly they are not good Just get the AirPods Max They have slight problem connection Audio is alright Confort level is alright Just a good normal headset nothing different
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ESPONJA,
We are sorry to hear what you experience with headphones. Please allow us to help you and turn this into a better experience. To isolate the connection issue, kindly reset the headphones to the factory default setting. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset
We also recommend updating the software of your headphones to the latest via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Don't work with Samsung TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these if you want to use them with a Samsung TV (possibly others). Crackle, snap, pop. They will sound like crap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Forkboy,
We regret to hear that the headphones are not performing to your standards. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the equalizer function of the headphones to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
If you are having connectivity issues with the headphones, you may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Returning air pod pros I’ll stick with
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts in an out while playing music the directional pad on swiping doesn’t work accurately good sound right fitting on head or resting on neck
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bigguy, While we are glad to hear that you are happy with the sound quality and comfort fit of your headphones, we are sorry to hear that you are experiencing issues with the WH-1000XM4, if you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. For the touch sensor function, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20sensor
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, arrived on time, no damage, overall satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyA, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl