Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Not good for Audio and Video Call; Good for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Great for listening for Music, but it is not good for speaking over the call
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manickavel,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones when listening to music. It's unfortunate that you are not satisfied with the call quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Biggest scam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scamming to buy Bestbuy plus for no reason. Forcing customers to buy and get aggressive.
No, I would not recommend this to a friendAvoid at any price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones require a timely set up to avoid having the item track and report your every movement to Sony. The mic in the headset produces low quality sound and cuts out repeatedly on Zoom, MS Teams, etc... The troubleshooting webpage for this product at Sony is of very little use. It simply repeats what is in the manual, as does the chat assistant. I gave these a try based on several online reviews. However, I am returning to Bose again, which are only slightly more expensive than the Sony WH-1000XM4.
No, I would not recommend this to a friendStop shopping at best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big and Best Buy has the shortest and worst return policy. so I was a day late and they wouldn't allow a return. So make sure your head is big enough, especially if you're a girl. These will fall off due to any sudden movement or if you are laying down, planking, any movement really.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello TaraL,
We regret to hear that our Sony WH1000XM4 won't stay long and fall every time you make a move. This is not the usual case with our XM4. We recommend to try and adjust the headband of your XM4 to the desired fit but it will not hurt your head or ears. By this, the headphone will stay on your head.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Thank you for sharing your feedback.
Regards,
Marco
Nice until the earpiece swivel breaks -
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were ok while they lasted - not as good as you would expect for the price, especially not the microphones for use in Zoom. But I was very shocked today to find out that when the swivel on the right ear piece broke that the repair would not be covered by warranty. Granted, I did use these almost every working day for 9 months but I can't believe that this is not covered.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi teacherTom,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Regarding the issue with the breakage, unfortunately, this is not covered by the manufacturer's limited warranty. This isn't normally the case with the WH1000XM4. Your feedback is greatly appreciated. Rest assured that this will help us improve our products.
-Ralph
Hedphones stopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful buying these headphones. I bougth it 14 months ago and the device stopped charging and the charging port is getting hot. It is not covered by the vendor's warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WolmanC,
Thank you for the review. We're sorry to hear the battery issue with your headphones. Take your device to an authorized servicer for evaluation to determine the repair options available for headphones.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Bluetooth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection between devices are not as responsive as others
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kienc, We're sorry to hear that you are not happy with your device's connectivity. This is definitely not the experience we've wanted you to have. Kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html There are steps you can perform to resolve your issue. Incase you're still having the same issue, we recommend resetting and initializing your device : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Lastly, we recommend keeping your device's firmware version up to date. This can help eliminate any performance issues. You may visit your device's information in our support page.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Sound quality
I can’t hear you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great nose canceling, but talk quality sucks 2 thumbs down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charger, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the great sound quality and noise canceling feature, we regret to hear about the call quality issues you're having. This is usually not the case for our headphones nor the experience we want you to have
Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Please Help!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects every 5 minutes. So frustrating!!!! Aside from that it sounds wonderful for those 5 minute increments!
I would recommend this to a friend Be warned: shrill whistling noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones but have a major flaw: after using them for some time, the ANC develops a feedback loop, extremely sharp and shrill whistling noise that can damage your eardrums. It's a shame Sony hasn't address this problem (even common in XM3s). Don't waste your money!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fahad,
We regret to hear about what happened. This is usually not the case for our WH-1000XM4 headphones nor the experience we want you to have. We would like to know more about this loud whistling issue you're having so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
- Pros mentioned:Bass, Comfort, Sound quality
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. I always use the noise canceling which works amazing. I did research on these headphones and was comparing these with the newest model. I didn’t try the newest model, but I don’t see why you would pay an extra $100 when these headphones are already so great! I used to have Beats Solo 3, but they stopped charging properly and would only last 30 minutes per charge. These SONY headphones also have options to change the bass and voice of songs based on “mood”. You can set it to relaxed or excited or mellow. The change in sound of the songs is noticeable and it is a feature I enjoy using. Overall I’ve had these headphones for about a month and haven’t had any issues. I would definitely recommend these headphones as they are also super comfy! My beats would make my ears hurt after wearing for an hour, but these don’t hurt at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AL12309,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Charging issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery won’t charge past 10% using the supplied cables and following the instructions. Sony support is less than helpful. Will be returning these
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IanC,
We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Do not buy! Sputter then shut off!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using these headphones that I bought three days ago, they will begin to sputter and then just shut off. I have tried all of the solutions on the help section of the Sony site and even tried other solutions others have found useful on alternate sites. I am going to return these!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kdogg, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483 (Headphones troubleshooting guide)
Also, resetting and initializing the headphones may help troublshoot the issue:
To reset, please check this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize, please follow this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Does not charge. You will get one year max out of
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone stopped charging even with the original charger. I contacted Sony and they haven’t responded. It’s been 3 months and I’m still waiting for a response.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NomN,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having a power/charging issue with your WH-1000XM4. We'd like to make sure that you are taken care of. May we contact you directly so we best assist you with your concern? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case Number:
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
We are looking forward to your message.
Sincerely,
Romeo
Sony Social Support
Horrible Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible product. Randomly turns off throughout the day even after turning off all additional features. I would return this in a heart beat if I had more than 15 days before the return period ended. I have tried everything to fix them and want absolutely nothing to do with it now.
No, I would not recommend this to a friendGreat sound, finicky product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging issues, connection issues, feature issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MWumi, While we are glad to hear that you are happy with the sound quality, we are sorry to hear that you are experiencing issues with charging, connectivity, and the features of the WH1000XM4. We'd love to troubleshoot these issues and make this a better experience for you. In the meantime, please check our help guide links on troubleshooting these issues.
For charging: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
For the connectivity: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Careful when purchasing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts to give a low rating, but unbearing cracking
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We regret to hear that you are having some unwanted noise with your Sony WH1000XM4. This is usually not the case for our WH-1000XM4 headphones nor the experience we want you to have. We would like to know more about this cracking noise issue you're having so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems nice about the same as my Bose Q35. I think I like the Bose noise canceling better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bills, You've made an excellent choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Overall Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work extremely well, easy to use. Very satisfied with them and highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano13, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM4s ! Not what you thought !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth Protocol a Joke !!! Dont expect this from Sony, but they prove me wrong ! On basic Handshake Communications! Who would believe ? I wanted to keep these Headphones but after 4 different Headphones Everybody was convinced including Sony that a Recall should be Warranted and Promo Discounts handed out to all Victim Owners ! Hellow ??!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mooch1,
This is not the experience that we want you to have. We would like to know more about what happened and help you out.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support