Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$348.00
Save $106
Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12528 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 602 Showing 12,021-12,040 of 12,528 reviews
  • Rated 5 out of 5 stars

    Fantastic Audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking to splurge on audio, sony headphones are a great way to go. I've had a good experience with previous headphones from sony (CH510 was my last wireless one for 5 years) and these have been a great step up from what I've used before. Noise cancelling and equalizer options have been great to screw around with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience and loyalty to Sony headphones, InsertNicknameHere. It's wonderful to hear that the WH-1000XM4 has been a meaningful upgrade for you after using the CH510 for five years. We're especially glad you're enjoying the noise cancelling and customizable equalizer features—these are designed to help listeners tailor their audio experience to their preferences. Your feedback motivates us to continue developing products that deliver both quality and innovation. If you have any tips or favorite settings you'd like to share, we'd love to hear about them!

      Thanks for choosing Sony.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    best headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are the best i’ve ever used, and that includes beats! it was like i had never listened to music before when using these. you can hear everything, they are completely sound cancelling and their battery lasts for what feels like forever. i recommend them to everyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user193260,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good but not Great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks wise, they are sick looking. Better than the beats and both Bose. Sound quality is amazing but I wish they were louder. The noise canceling is kind of weird though. I hear a weird sound like there is some wind in the left ear when I just have them on with no music or sound playing. The other thing, when I have youtube on and I get a call, the volume of the ringer is low. I can hardly hear it. I turned it all the way up on my iphone SE. Other than that, they are very good quality. Not sure they are worth the regular price though. $279 is more reasonable. It says made for iphone on the box, the ringer should not be that low. the wind thing is very weird. I already returned and got a new pair because the ones I had didn't seem right. The cnet review is useless by the way. The guy acts like they are perfect. They aint.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this pair of headphones a month or two ago. So far I've been using them every single day. The sound quality is amazing, comfort with glasses also incredible, and the sound proof feature also amazing. I would recommend these headphones even if they cost a little bit extra.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user373072, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for me. I'm a basshead and these are great. They are comfortable to wear for long periods of time and the clamping force isnt that noticable for me. Ive used these for the gym and to climb and my ears dont get irritated with the sweat and all that. Overall great headphones for most applications, would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CraigB, Fantastic! Thank you for taking the time to provide us with your feedback about your WH1000XM4. We're thrilled to hear you like the comfortable fit, great bass response, and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Rated 5 out of 5 stars

    BOOM!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Treble to hard bass. These beauties rock the house! Worth the $$$. Clean sound that satisfies even the most picky of listeners.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect, the sound and all them. Are very good for studing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulaA! Thanks so much for sharing your feedback with us.
      It is truly wonderful to know that your WH-1000XM4 headphones are helping you stay focused while you study! We are so happy that the sound and features are working out perfectly for your needs.

      Thank you for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Sounding, Full Featured Headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Sony WH-1000XM4 headphones (I'll call them M4 for short) are the latest (and greatest) in the Sony noise canceling, over the ear lineup. The M4's are packed with high tech features that actually enhance the listening experience. The most important aspect of any set of headphones is their sound, and in this area the M4's excel. The M4's are absolutely the best sounding headphones I have ever owned. The bass response is good, without overwhelming the rest of the sound. Treble is clean and natural, and the soundstage is quite wide and detailed. I believe that the vast majority of buyers will love the sound of the M4's. As for other features, I use the DSEE Extreme, and the LDAC codec, and they do seem to improve the quality of most music tracks. I haven't used the 360 Reality Audio feature. It sounds interesting, but requires one of three music streaming services, none of which I use (the M4's come with a 3 month free trial to one service, so I may try one out later.) Another main feature of the M4's is noise canceling and it works quite well, and I don't feel any pressure on my ears, as with some other headphones that have this feature. That brings me to talk about the wear comfort of these headphones. My longest listening session was about 2 and 1/2 hours without removing the M4's and I experienced no pain or discomfort at all. The touch controls on the right panel have worked flawlessly so far, and are easy to learn. The call quality is also very good. At least one person I spoke with couldn't believe that I was calling with a set of headphones and not actually using my phone. These are the only headphones I would use regularly for calling. Now, I must come to the only complaint I have with the M4's. Set up of the M4's using my android phone (and tablet as well) and the Sony Headphones Connect app was easy, and it worked the first time. However, using my iPad Pro (2018 model, on iPad OS 13.6.1) the app would not complete the set up process, so I am unable to use some of the features of the M4's on my iPad. The touch controls, including activating Siri, do work so the M4's still sound okay, but could be better. That's about all I have to say about the M4's, but I can overwhelming recommend the headphones to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great headphones at a good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality is good. noise cancelling is great for car rides and public transport. it's not perfect -- you can still hear some background noise like voices on the radio, etc -- but it ensures that you'll be able to hear and enjoy your music. would not recommend for gym -- they would get hot & sweaty, but they're perfect for everyday use and commuting because of their noise cancelling and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hts17, Amazing! We're thrilled you're enjoying the great sound quality, industry-leading noise canceling feature, long battery life which is perfect for everyday use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    best value for your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing headphones, the best sound quality i've ever heard & they don't weigh down your head. so comfortable & also sturdy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SChinta,

      Very nice! Thank you for the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister loves the headphones! She enjoys all of its features especially the noise canceling and they’re super comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaC,

      Thank you for sharing such a heartwarming experience! We're thrilled to hear that your sister loves her Sony XM4 headphones, particularly the noise-canceling features and their comfortable fit. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    10/10 recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are so amazing the noise cancelling feature truly works and I would recommend them to anyone. for the quality the price point is great. they connect to your device right away after they are turned on and the battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user207002,

      Thank you for the purchase! We're happy to hear that you like the noise canceling and price point of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, last long, and is very easy to use. I enjoy adjusting the volume and switching back and forth between songs just by swiping on the right ear piece. The noise cancellation is good enough for me, though it seems to not block out speaking noises (i.e. higher frequency sounds) as much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Student, We appreciate your feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please take note that the noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent all around headphones. I bought them for a long flight and they did not disappoint. Comfortable for the long haul. Solid noise suppression and fantastic sound quality with great bass. I normally do not game using headphones, but these have quickly become my audio unit of choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user69247,
      Awesome! We're glad that you are pleased with the over-all performance of your new Sony WH1000XM4 like the sound quality, noise canceling feature and comfort. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    The best earphones ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands-down, the best earphones I’ve ever had. I’m a house wife with a big family. These babies block out every unwanted noise. If you’re worried about the price. Still get them. They are so worth it. I’ve had mines for 4 years. Loved them so much. I bought the M4 earbuds. They’re great too. But the headphones finally broke. (They still work fine but the part where they fold broke off. And the left ear makes a loud ringing noise sometimes.) So I’m about to buy the newer version. But if you can’t buy the M5s get those.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrsRedG,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. It's unfortunate that the headphones broke. Sony's commitment to customer satisfaction is our top priority.

      We have partnered with our parts supplier, Encompass, to offer a low-cost repair. This includes the replacement headband, labor, and shipping to and from Encompass. Please note that this offer is only for a broken headband on the WH-1000XM4, and is not available for other headphone models or any other service issue. To take advantage of this offer, you must contact Encompass directly as Sony cannot schedule the repair for you. For more information, please refer to this link:

      https://www.sony.com/electronics/support/articles/00346233

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Amazing Noise Cancellation and Awesome Music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the good stuff has been mentioned already! Pros - Punchy bass and awesome music - Good connectivity to 2 devices and switching between device is flawless (iOS and a mac) - Noise Cancellation is out of the world (Bose do check it out :D ) Cons - Been a bose user all along I feel pressure on my head with the headphones on - Voice quality on phone calls is pretty inferior the receiving person has difficulty hearing me, I have QC35 II and NC700 from Bose on both of them the call quality is fall superior. If Phone call quality can be improved through software update, I would give back the missing star.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound and comfort, poor voice quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfort are amazing. Voice quality not so much. We bought these to use with our cell phones. Returned them because people on the other end of the line couldn’t hear us…said it sounded like we were in a tunnel. If you’re looking for extremely comfortable headphones to listen to music these are a great choice. If you need to use them to talk on the phone…keep looking. We ended up returning these and purchased less expensive headsets with a protruding microphone..not as comfy but people on the other end could hear us clearly. I was very tempted to keep them for air travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NTFS,

      Thank you for the review. We're glad you like the sound quality and comfortability of the headphones. It is unfortunate that the headphones had to be returned. The issue may be caused by a temporary malfunction of the headphones or connected device, or ambient sound. We recommend resetting the headphones to factory default setting to resovle the issue. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      Regards
      David Sony_US

  • Rated 5 out of 5 stars

    great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love them so so much the sound quality is phenomenal and noise canceling works wonderfully! only thing i dont love is they have to sit pretty far back on my head because otherwise theyd slip and fall off often! otherwise id recommend these to everyone! also the battery lasts ages ive had them for less than a month and ive only charged them once!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi brianquinn! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    so good they freaked me out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is so good that it freaked me out the first couple of times i used them, they're also really comfortable for me since i prefer over the ear headphones. i live in a loud household, these aren't completely foolproof but they do filter a lot of sound out so it makes working easier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackieG,

      Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great, reliable headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise-cancelling is great. They charge super fast (20min from dead) and last a long time (like 12hrs) on one charge. Great for work. It's nice to have the app to configure things. Simple touch functions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user502815, great! We're thrilled that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US