Customer Ratings & Reviews

The Sony 1000XM4 is a steal in the headphone market. With their amazing deep base quality, you can hear a different quality in music compared to other devices that you would normally play it on. They are great for travel usage as the noise-canceling feature helps remove any miscellaneous sounds in the background that you may not want to hear on your travels. I have been using it when I travel by train and it helps remove the metal chains hitting off each other or when the train breaks are initiated. Best Buy College Crew members receive products to write honest, unbiased reviews. Reviewers have been provided products free of charge and may have received nominal compensation.

Wondering if this is just the pair I got...but lots of issues around audio quality on calls, maintaining a connection to computers, and the auto-off/start/stop capabilities of the headphones. THE GOOD: Nice form factor. Fit and finish seems great. Noise cancelling for music is good. Decent battery life so far. THE BAD: Conference call participants and phone conversation participants struggle to hear me talk...this happens across connected devices and call technologies. Headphones frequently disconnect from my laptop, but remain connected to my phone. Adding a second bluetooth device requires an update & setting in the Sony mobile app. Connection announcements on the headphones interrupt conference calls and music listening. So I'd think of these as a great set of headphones if you're connecting to only one device and just listening to audio and watching video. But I would hesitate to rely on these for anything work related.

I owned these headphones for just about 5 years work amazing sounds amazing once they go bad im buying another i cant even use other headphones they dont sound as good

Amazing sound quality, extremely comfortable, very easy to set up, and love the color!

Very comfortable and the noise cancelling feature is great! Work just as well as some higher priced brands.

Super comfortable, the 8 microphones are a game changer and the battery is simply incredible. Amazing upgrade from the previous version.

The Sony WH-1000XM4 headphones are superb. They sound great, feature very effective noise cancellation, and work with multiple devices nearly seamlessly. The price may seem high, but I think you're certainly getting what you pay for with them. (In the interest of full disclosure, Sony did provide me with a "Platinum Silver" WH-1000XM4 in exchange for an honest review. The opinions here are my own.) The most obvious feature of the WH-1000XM4 is the adaptive noise cancellation, which begins working as soon as you power them up. (Though, even before powering them on, I felt that the cushioned earcups already noticeably damped outside noise.) It works very well, producing a very great sense of being "isolated" from surrounding noise. While switching between the WH-1000XM4's and my old pair of noise-canceling headphones (by JBL), I noticed a surprisingly significant reduction in white noise. I had never noticed this white noise before on the old headset, but Sony's noise cancellation system made it really stand out due to its relative superiority. The system also has a good-sounding ambient mode, which helps pass through outside sound you wish to hear - like a conversation. Beyond the noise cancellation, the headphones produce great sound. I'm not an audiophile by any stretch, but I thought the out-of-box sound quality was excellent. The mobile companion app allows for a lot of further tweaking to suit different tastes. As far as the "outgoing" sound picked up by the microphone goes, everyone I talked to via phone while using this headset indicated my voice came through very clearly. But even more than the sound and noise cancellation performance, what I really love about the WH-1000XM4 are the numerous "convenience features" that Sony developed. The headphones can detect when I begin speaking, and will automatically pause whatever media is playing and engage the ambient sound mode so that I can easily hear who I'm talking with and carry on a conversation. The touch-based gestures for controlling playback and answering calls work great, and are so much more convenient that hunting for small buttons along the edges of the earphones. Furthermore, covering up the entire right earcup with a hand will momentarily engage the ambient sound mode (reducing the volume on media being played, but not stopping it). I have found the latter feature to be especially useful - for instance, when someone wants my attention, I can use this gesture to listen to them without needing to begin the conversation by speaking myself. To top it all off, I really like the multi-device support. I needed to enable this via the companion app, but once I did, I could use the app to pair the headset with multiple devices. Only two devices can be "actively connected" at a time, but additional "inactive" device pairings are remembered. (I'm unsure if there's a limit, but I got to at least 6: 2 active and 4 inactive.) To use the headset with a device it's not actively connected to, it was easy to use the companion app on my phone to select an active device and "Disconnect" it (rather than remove/unpair it), then tap an inactive pairing to connect to it. The headphones will automatically switch between the active devices, and that worked very well in my experience. I kept my phone as one of the active devices, and then alternated the second active device between a laptop and tablet. I could be listening to music on the laptop or watching a video on the tablet, and if I got a call, the WH-1000XM4's would automatically pause my media and seamlessly switch the audio to my phone. A quick double-tap on the touch-sensitive gesture pad, and I could answer the call; once done, my music or video would begin playing again and sound would automatically switch back. There is really nothing substantial I can complain about with these headphones. Since the headphones often rely on the companion app to access features, especially for activating different sets of active devices, desktop versions (for Windows and Mac) would be welcome additions to the iOS and Android versions available now. It would also be nice if Sony could make the microphone functional when the unit is powered off or charging, so that in the worst case it could just behave like a traditional plug-in headset. (It's only able to play sound in this situation, not record voice.) In summary - these are great headphones. If you want effective noise cancellation, great sound, and excellent multi-device support, Sony's WH-1000XM4 are perfect for you.

V good sound quality. And light wait . Charging quality good

These headphones are amazing! They’re lightweight and have a great sound to them.

After listening to just one song with this headset I completely get the hype around it. The sound quality is better than that of any headphones I’ve ever used, most noticeably in the mid-range. I really like the swipe commands and the auto-pause. My only complaints are with the band of the headphones. After about an hour or so my head starts to hurt from the pressure of the band. This doesn’t seem to be an issue for many other people so maybe I have to adjust the length of the sides, but it isn’t comfortable at all past the 2-hour mark. Still though, I think the sound quality mostly makes up for that, so I’d rate this 4 stars overall.

works well, great sound quality. Volume is a bit lower than expected and doesnt do well with sweat or liquids so isnt the best set of headphones for going to the gym.

Best over ear headphones you will ever own, sound quality is amazing, noise cancelling is on a whole other level, and battery life is amazing too. It's a near perfect pair of headphones

great design. perfect fit, best headphones I have.

No matter how much I write here, it isn't enough to describe how beautiful these headphones are. If you are ever looking for a synonym of the word 'Perfect', feel free to use Sony WH-1000XM4. The Sony Headphones App is amazing and versatile. You can customize your music in plenty of ways which makes you the master of your own music. Lastly, I never realized how crap the headphones in the Aeroplane are until I used my Sony XM4. Wow, the flight attachment is extremely useful if you are travelling across continents and want to cancel all the noise in flight and get a calm and cozy experience.

Very good sound; limits outside noise and fits well on my head

Possibly the best Headphones ever. Blow away Beats and sound better than Bose (my opinion). I use them when I cut grass and cannot hear mower at all. Bass is great and highs are clear.

Overall great headphone, they are comfy and the sound quality is great.

When I purchased these headphones I was torn between these and the Bose 700. I went with Sony's because at the time they were less expensive than the Bose, but I am not here to compare the two. In terms of the headphones. The noise cancellation is good, it blocks out a decent amount of noise. 4/5 The sound quality for music is great, the treble and bass are pretty powerful and you can listen to any music genre without having to do some EQ resets. 5/5 The call quality is average, I will always default to my laptop microphone for calls. This is because the microphone sounds significantly worse, there's no crispness to the voice. 3/5 The ambient sound is weird for me, it does not sound like a passthrough and more like it picks up sound from the microphone and pumps it through the headphones. 3/5 The controls are average, my biggest pet peeve is when I set my headphones down I have to be considerate of how I lay them, if the controls touch a surface speak-to-chat gets enabled every time and when I am in a call it activates and I cannot hear people talking to me until I deactivate it. The surface is pretty sensitive, brushing with my hand when I adjust my headphones activates something (sound up/down skip forward/back). I think these are activated with pressure rather than electricity. 2/5 The case is nice, I like the compactness of the case and that it is somewhat rigid. Great for throwing in your backpack and traveling with. 4/5

Excellent, good quality. Nice sound. Battery last for days.

Best headphones i’ve ever had in my life. I’ve used the airpod pros, airpod max’s’, skull candy’s, you name it, but this headphones take the cake. You can change the sound to whatever you like whether it’s high bass, low bass, just voice, etc. Would recommend to anyone, don’t even think about the price just buy them, it’ll be so worth it in the long run