Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Would Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this pair of headphones a month or two ago. So far I've been using them every single day. The sound quality is amazing, comfort with glasses also incredible, and the sound proof feature also amazing. I would recommend these headphones even if they cost a little bit extra.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user373072, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, last long, and is very easy to use. I enjoy adjusting the volume and switching back and forth between songs just by swiping on the right ear piece. The noise cancellation is good enough for me, though it seems to not block out speaking noises (i.e. higher frequency sounds) as much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student, We appreciate your feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please take note that the noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Great sound and comfort, poor voice quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and comfort are amazing. Voice quality not so much. We bought these to use with our cell phones. Returned them because people on the other end of the line couldn’t hear us…said it sounded like we were in a tunnel. If you’re looking for extremely comfortable headphones to listen to music these are a great choice. If you need to use them to talk on the phone…keep looking. We ended up returning these and purchased less expensive headsets with a protruding microphone..not as comfy but people on the other end could hear us clearly. I was very tempted to keep them for air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NTFS,
Thank you for the review. We're glad you like the sound quality and comfortability of the headphones. It is unfortunate that the headphones had to be returned. The issue may be caused by a temporary malfunction of the headphones or connected device, or ambient sound. We recommend resetting the headphones to factory default setting to resovle the issue. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards
David
- Pros mentioned:Sound quality
Great Headphones esp. for Android Users
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Sony headphones (I'll call them M4's for short) are the latest (and greatest) in Sony's lineup of noise cancelling over ear headphones. They are a feature packed, high tech, well made product. I may be old fashioned, but to me a headphones' most important feature is their sound, and in this feature the M4's excel. They are undoubtedly the best sounding pair of headphones that I have had the pleasure of hearing. The sound is clean and highly detailed, with a good wide soundstage. The bass response is very good as well. I believe that the wide majority of purchasers of the M4's will absolutely love the sound. I mentioned that these headphones are feature rich and the features all actually improve the sound. I like the DSEE enhancement, and in conjunction with the LDAC (which cannot be activated when the M4's are connected to two devices simultaneously) these headphones sound even better. The noise cancelling ability of these headphones is also excellent. I'm sure you noticed in the title of this review, the M4's are an excellent choice, especially for Android users. Why do I say this you may ask? This relates to the Sony Headphones Connect app. On my two Android devices, the app functions flawlessly the first time I downloaded and used it. Unfortunately I cannot say the same for the Apple product. I won't go into great detail here, but I can't get the app to open properly, so therefore some of the features that require the app to be utilized fully are not available. I am using iPadOS version 13.6.1 on my iPad Pro (2018 version). If you are on a iPhone or a different version of the OS, the app may work properly for you. Fortunately, the M4's still work without the app and they still sound very good on my iPad. Hopefully the app will be updated soon to correct the issue. I am basing my rating for the M4's on the basis of the product alone, not the IOS app, but I felt I should at least mention my issue.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all around headphones. I bought them for a long flight and they did not disappoint. Comfortable for the long haul. Solid noise suppression and fantastic sound quality with great bass. I normally do not game using headphones, but these have quickly become my audio unit of choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user69247,
Awesome! We're glad that you are pleased with the over-all performance of your new Sony WH1000XM4 like the sound quality, noise canceling feature and comfort. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love them so so much the sound quality is phenomenal and noise canceling works wonderfully! only thing i dont love is they have to sit pretty far back on my head because otherwise theyd slip and fall off often! otherwise id recommend these to everyone! also the battery lasts ages ive had them for less than a month and ive only charged them once!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brianquinn! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
10/10 recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are so amazing the noise cancelling feature truly works and I would recommend them to anyone. for the quality the price point is great. they connect to your device right away after they are turned on and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user207002,
Thank you for the purchase! We're happy to hear that you like the noise canceling and price point of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Really good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saw these on TikTok and went to buy, the noise cancelling is so nice you don’t have to turn the music all the way up to hear it in loud environments, i also like that it knows when i speak so it turns off the noise cancelling and pauses the music so i can hear what’s going on. A lil scary how much you CANT hear with these on but they’re very nice 10/10 would recommend, good for the gym too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sydni, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
so good they freaked me out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation is so good that it freaked me out the first couple of times i used them, they're also really comfortable for me since i prefer over the ear headphones. i live in a loud household, these aren't completely foolproof but they do filter a lot of sound out so it makes working easier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieG,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Life Changing Purchase!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. They are comfortable. They sound good. The noise-cancelling features have literally been life-changing. If you have sensory processing issues and get overwhelmed by loud environments, these are for you. I love the voice let-through feature. I am so glad I bought these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EV24, We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Hands down best set of headphones I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from Airpods Pro to these and I am absolutely inlove with them.. I literally wear them everyday - at work, home and everywhere in-between. Not only are they very comfortable, the battery life is remarkable. I can listen to 8hrs of music for several days straight using active noise cancellation and not have to constantly keep charging them. I honestly regret not knowing about them earlier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chickennuggetpapi,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
The best ones overall out there for the price!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones on sound quality, noise cancelling and customizing settings thru the app plus they're so comfortable even whe u use them for hours and you can pair them with 2 devices at once, and who can beat the price for all you get compared to others on ear bluetooth headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroR, we're glad you are enjoying our industry-leading noise canceling headphones Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
BOOM!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Treble to hard bass. These beauties rock the house! Worth the $$$. Clean sound that satisfies even the most picky of listeners.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great, reliable headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-cancelling is great. They charge super fast (20min from dead) and last a long time (like 12hrs) on one charge. Great for work. It's nice to have the app to configure things. Simple touch functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user502815, great! We're thrilled that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
best value for your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones, the best sound quality i've ever heard & they don't weigh down your head. so comfortable & also sturdy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SChinta,
Very nice! Thank you for the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsphones ive ever owned. Great noise cancellation and sit on my head without falling off. Easily connects to bluetooth enabled devices and the touch pad on the right headphone is something I can no longer due without moving forward!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristi, Fantastic! We're really happy to hear you love everything, especially the incredible sound quality, excellent noise canceling feature and exceptional comfort of these headphones. Glad to know you feel this is the best sounding headphones that you've owned and you appreciate the easy Bluetooth pairing and intuitive touch operations of the unit. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sister loves the headphones! She enjoys all of its features especially the noise canceling and they’re super comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaC,
Thank you for sharing such a heartwarming experience! We're thrilled to hear that your sister loves her Sony XM4 headphones, particularly the noise-canceling features and their comfortable fit. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
The best earphones ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands-down, the best earphones I’ve ever had. I’m a house wife with a big family. These babies block out every unwanted noise. If you’re worried about the price. Still get them. They are so worth it. I’ve had mines for 4 years. Loved them so much. I bought the M4 earbuds. They’re great too. But the headphones finally broke. (They still work fine but the part where they fold broke off. And the left ear makes a loud ringing noise sometimes.) So I’m about to buy the newer version. But if you can’t buy the M5s get those.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsRedG,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. It's unfortunate that the headphones broke. Sony's commitment to customer satisfaction is our top priority.
We have partnered with our parts supplier, Encompass, to offer a low-cost repair. This includes the replacement headband, labor, and shipping to and from Encompass. Please note that this offer is only for a broken headband on the WH-1000XM4, and is not available for other headphone models or any other service issue. To take advantage of this offer, you must contact Encompass directly as Sony cannot schedule the repair for you. For more information, please refer to this link:
https://www.sony.com/electronics/support/articles/00346233
Hope this helps. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the bomb! They are simply amazing. The sound is excellent, and they aren’t bulky. The competition headphones are bulkier, and heavier. The Sony IV’s fit snug on head, and don’t slip while exercising. I’m not a fan of the touch controls on the ear pad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimD, we're glad you like the built and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Fantastic Audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking to splurge on audio, sony headphones are a great way to go. I've had a good experience with previous headphones from sony (CH510 was my last wireless one for 5 years) and these have been a great step up from what I've used before. Noise cancelling and equalizer options have been great to screw around with.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience and loyalty to Sony headphones, InsertNicknameHere. It's wonderful to hear that the WH-1000XM4 has been a meaningful upgrade for you after using the CH510 for five years. We're especially glad you're enjoying the noise cancelling and customizable equalizer features—these are designed to help listeners tailor their audio experience to their preferences. Your feedback motivates us to continue developing products that deliver both quality and innovation. If you have any tips or favorite settings you'd like to share, we'd love to hear about them!
Thanks for choosing Sony.
Best regards,
Gus
Sony Social Media Team