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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12616 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 608 Showing 12,141-12,160 of 12,616 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wow!! Worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! They’re comfortable and true noise cancelling. I never have any issues with pairing to my devices. It took some getting used to with the commands on the side of the ear muff but other than that they’re perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexO,
      Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you like the comfort and the noise canceling feature of the XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality - comfortable to wear. Only thing I'd comment on is if you plan on using it for your computer & for your phone - you need to download the Sony app to have it connected to multiple devices and switch bluetooth between the devices (even when you disconnect from the laptop or vice versa) - it could be a little confusing for someone if you're buying for an older parent or a kid

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user416937, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best headphones on the market.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market. This device beats the Bose 700 in noise cancelling by very marginal amounts, but in my opinion, the faster speed charging, foldable design , and audio prowess is second to none. only con is that it has Bluetooth latency when playing rhythm based games so I have to use the wire. Its not marketed as a gaming headset so thats understandable. I use this headset for everything!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi astra,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    The best budget headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, weight everything was amazing but the AirPods Max beat it out so I no longer use these, I loved them for the three years I did use them and now they are my back up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi violinrox24, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality, lightweight design, and superb performance of your WH1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfy and adaptable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect. Love the ambient sound detector and the fact that I can turn off the automatic detection to change the noise cancelling feature whenever I want. So comfortable that I can use it for hours at a time to study.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LAA22, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Travel Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Headphones for travel. Brought them on a 10 hour flight with me and it was like magic. No airplane noise bothering me at all. I felt like I actually got some decent sleep. Used them the entire flight and they are still over half way charged. Amazing sound quality as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IndiaS, Amazing! We're very happy to hear you're enjoying the excellent noise cancelling and great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    would recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are great I love them so much. they connect right away and the battery life is great. the noise cancelling aspect works impeccable especially for the very affordable price point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user207002,
      Perfect! We're glad to hear that you are pleased with the noise canceling capability of our XM4 as well as the battery life and quality. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my first official pair of headphones, these ones are great! Appearance wise, it’s great. I went with the color black because it matches almost anything and the sound quality along with the battery life is good! 10/10 would recommend and buy again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user688413, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancellation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -Excellent sound and noise cancellation capabilities. - 30+ hours of battery life is great. - The only downside is the ear cups get way too sweaty if use the headset in the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user879240, Awesome! We are so glad to hear that you are happy with the sound quality, noise cancelling and battery life of your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best pair of headphones I’ve ever owned.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a fan of over-ear headphones. When I got these, I was pleasantly surprised by the amount of comfort and sound quality these give. Best noise canceling in the market, and certainly the best pair of headphones out there. The only thing I have a problem with is the USB-C cord that comes with. Puniest little USB cord I’ve ever seen. Definitely get a separate one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CrewM8, You chose the best headphones! We are glad that you like the sound quality and noise canceling feature of your new Sony wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback. -Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Still a top quality headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still supreme sound quality and amazing battery life years down the line. In some ways it's still better than the new version and this is more travel friendly with the ability to fold and store. Definitely still a great purchase in 2023.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn,

      Awesome! We're thrilled that you found the perfect headphones in the Sony WH1000XM4. It's great that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, comfort is key for me when looking for headphones rather then the best sound quality, these headphones checked all the boxes, the sound quality is good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user453486,
      Thank you for purchasing our Sony XM4 and we are delighted to hear that our XM4 headphone meets your needs when it comes to quality headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sony Wireless Headphone Sensation

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best Wireless Noise-Cancelling Over the Ear Headphones on the market. Sony really did an amazing job. I got the silver color that has a sultle rich looking undertone that makes a statement along with the unique oval carrying case that fits every convenience. The setup was to the point precise and simple with Sony Headphone Connect App assistance. The Sony Wireless Headpnones size is perfect fit over the ears no adjustment needed. I love the operation from the right cup of the touch sensor control by just swiping up or down to control volume and left or right to advance or repeat a track. Just a couple of taps in the center will pause and resume the music and auto stops to recieve a call while listening. The Sony Headphones can be set to pause or turn off automatic when taken off. Placing your plam over the right cup can let you listen to ambiant sound quickly if you want to hear the TV or activate speak to chat. Last but not least the sound of the Sony Headphones are a five star rating with the 360 Reality Audio Setup sound personlization and the DSEE Extreme combined digital enhancement is clarity and distinction at its best. These Sony Wireless Headphones are the best Noise-Cancelling device I have listened to along with its LDAC Bluetooth audio you can't ask for more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Worth every penny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was such a great investment since i enjoy taking walks, reading, and great for getting in the zone. the headphones are super comfortable and the battery life is great. One of my best impulsive purchases to date haha!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user971640, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Brilliant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, very comfortable, very easy to use, nice features, lovely case and provided wires, great for dealing with sensory overstimulation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user859352,

      Awesome! We appreciate the 5-star rating and we're glad to hear that you like the noise canceling, comfortable design and easy to use features of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good noise canceling, great sound quality.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first took these out of the box, I put them on charge while I read the instructions, and after 2 hours they indicated fully charged so I followed the easy quick start guide and downloaded the headphones app from the Play store. i followed the simple instructions and paired them to my phone. The app instructed me on how to adjust a few of the settings, and then it played a few test tones to customize the noise canceling feature to my ears. The speakers sounded great right out of the box, but I used the app to change the EQ settings more to my taste. The bass response on these headphones is outstanding. I played a few test tone sweeps and the headphones handled the full frequency sweeps perfectly and never broke up or crackled. The volume plays loud enough that I rarely even turned them up even half way. I love the auto pause feature when I start talking, and I like that the headphones pipe in my voice when I'm speaking so that I can hear myself and I'm not shouting when talking to others. The reason I didn't give these 5 stars is because they do have a few things that I didn't like. Sometimes when they pause the music when I speak, the music never starts again. The noise canceling kicks back on, but I have to tap the headphone cup to get the music to play again. Sometimes the music won't start by tapping the ear cup and I have to pull out my phone and press play on it again to restart the music. The other issue I have is the comfort. They feel pretty good at first, but the padding on the cups is a little bit thin, and the band that goes over my head is skinny and the padding is also a bit to thin. After about an hour I can really feel the pressure on my head and my ears start to hurt. After 2 hours the top of my head hurts, my ears hurt worse, and I get a small headache. So as much as I would like to keep wearing them, I have to take them off due to the pressure. If the overhead band was wider, and the ear cups were a bit larger and padded a little bit more I feel like they would be a lot more comfortable. But then they wouldn't fit in the included hard case, and the price would go up too. Overall I like them, I just wish I could wear them longer than 2 hours at a time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! They’re comfortable and fit my small head well. The sound is great and love that I can customize the noise cancellation based on my surroundings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user329135, we're glad you love our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, quality, and worth the price. Excellent for what it is, though the color is a little duller than what's seen on the photo online.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi necronomi, Awesome! We are glad to hear that you are enjoying the quality and comfort of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful designed headphones, excellent sound quality, nice holder , very impressive, all the way satisfied, from great product and speedy and quick delivery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jays,

      Great! We're thrilled that you like the design, sound quality, and carrying case of the headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony xm-4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the price. Excellent sound quality, and great noise cancellation comfort is unreal, as I don’t even notice them in my ear, overall very worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adrianh,
      That's awesome! It's nice to know that you are pleased with the superb sound quality, amazing noise canceling capability and comfortability of our WH1000XM4. We're glad that you are happy with your purchase. Thank you for choosing Sony! - Marco Sony_US