Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had these Sony headphones for 3 years—still loving them! Killer noise canceling, tough build, and battery life that keeps going. Great sound, great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HamzaK,
Wow! Thank you for the feedback and we are extremely happy that you are still enjoying the awesome noise canceling capability, great audio quality, quality build and long battery life of your WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Major Competitor!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony knocked it out of the park with this headset. After decades of using a certain competitor, I was eager to have a headset with more functionality and features. Right from the box Sony shows you the vast capabilities with the 1000XM4 with features like the dual noise sensor technology. These headphones actively listen to your surroundings and adjust the intensity of the noise cancellation depending on your location. On top of that, the headphones take your compressed music files and restore them to their original high quality glory. You can head a clear difference between these headphones against others in the same class. My favorite feature is the touch control on the ear cups that use familiar sliding gestures to skip songs and turn the volume up and down. Oh and I almost forgot about speak-to-chat... these headphones detecting when YOU are talking and automatically pause your music... and then resumes a few seconds after your done speaking! Sony really stepped it up to show that they are a serious competitor when it comes to active noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Furyspectre, we're glad that you're enjoying the amazing features of the headphones particularly the tounh sensor controls and the Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Happy camper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound , comfortable ,noise cancellation works great even on my riding lawn mower and cancels out neighbors dogs !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManzellaS, Awesome! We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Very Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect, the sound and all them. Are very good for studing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaA! Thanks so much for sharing your feedback with us.
It is truly wonderful to know that your WH-1000XM4 headphones are helping you stay focused while you study! We are so happy that the sound and features are working out perfectly for your needs.
Thank you for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Perfect Day to Day Headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself to be a mid-tier audiophile, and these are one of my favorite additions to my collection. The case these come with is extremely well made with protection from even the highest falls. Also, the ability to use these right out of the box is nothing to scoff at. These use the room sound and your camera to perfectly tailor the sound to your head. It is by far the most in depth process I have ever been through to ensure perfect noise. Of course the app is what is really to give credit to here. These have a wonderful build quality, and the padding is comfortable for even long music listening sessions. The side touch panel for play, pause, and volume works wonders on the fly. Plus the ability to connect to two devices at once is a really nice touch for laptops and phones incase of calls. The side dedicated button can't be used for Siri, but it can be used for Google Assistant on Android devices. On iPhone I recommend using it for the sound optimizer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinB1776, thank you for your detailed review. We're glad that the WH1000XM4 is a perfect day-to-day headphone. We also appreciate highlighting what you love the most from the headphones build, case, sound, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We'll take note of your feedback about the dedicated buttons when Siri is used. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Outstanding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the XM2 and while the noise cancellation was great, the mic not so much. These have a better mic and feel a little lighter, making them easier to wear on long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for commenting! We are so happy to know your satisfaction with the very comfortable & lightweight design, microphone quality, and superb performance of the WH-1000XM4. We greatly appreciate your input with the microphone of the WH-1000XM2 compared to these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you very much for the perfect star review and for trusting Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have loved these headphones. The noise cancellation cancels so much of the background I can hear my tinnitus. They are fairly comfortable and stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user337754,
Great! We're glad that you are enjoying the noise canceling function, comfort, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound quality is actually so good and they are very comfortable to wear for hours straight. the only down side is how much these headphones leak sound. the volume is barely halfway to the max and you can still hear them leak. wish i knew that before i bought them but it’s whatever, i definitely wouldn’t wear them in public bc i like to blast my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gabby,
We're glad that you like the sound quality and comfort of the headphones. We do appreciate your review about the design of the headphones. Make sure to wear the headphones properly and adjust the fit depending on your head shape.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Overrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for more than 6 months and I think they’re the most overhyped tech product I’ve ever used. They have some good attributes, but overall, I wish I had gotten either nice Bose headphones or AirPods Max. Battery life: amazing. This is so good that I think I’ve charged my headphones twice in the 6 months I’ve owned them, even with listening most days. I like that they charge with usb-C. Portability: great. This was the main selling point for me, and a big reason why I didn’t get the XM5s or AirPods Max. For full-sized over the ear headphones, these fold up pretty small and come with a nice case. Build quality: good. They seem pretty durable, and feel good in the hand. They look nice, better than Bose and Beats. Sound quality: mid. After going through the tuning process, I thought the balance was noticeably improved for the music I listen to. However, it’s still a mixed bag. In a quiet room, I think some music sounds better than my AirPods Pro, but other songs sound worse (typically muddier). The AirPods are more consistently good in a quiet environment. The XM4s naturally block more sound and therefore will sound better than AirPods in a noisy environment. I enjoy listening to music much more on my Sonos Arc + Sub than my XM4s. Comfort: bad. I can only wear these for about an hour before the top of my head hurts and my ears get hot. I can’t wear them with sunglasses, which is a minor inconvenience, but would be a major inconvenience if you wear prescription glasses. Interface: terrible. This is the worst part of the XM4s. I want 3 settings: noise cancellation, transparency, and plain headphones. While you can adjust the relative levels in the app, it’s difficult to get this right. Transparency isn’t good enough for a phone call. Also, the voice that tells you what setting you changed to speaks super slowly. And they always default to noise cancellation, which I rarely want to use. They can pair with two devices at once, though I wish it were more devices and more seamless, like my AirPods. They don’t pair with a PS5, which is crazy because Sony makes both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RussH,
Thank you for sharing your honest and on point review of our WH1000XM4. While we are happy that you are pleased with the overall quality of our XM4, we sorry to hear that well fell short on the design and interface. Your feedback is very important to us and we take this very seriously to help us improve our products.
Should you need further assistance, please let us know. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience.
Sincerely,
Marco
- Pros mentioned:Battery life, Sound quality
Overrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for more than 6 months and I think they’re the most overhyped tech product I’ve ever used. They have some good attributes, but overall, I wish I had gotten either nice Bose headphones or AirPods Max. Battery life: amazing. This is so good that I think I’ve charged my headphones twice in the 6 months I’ve owned them, even with listening most days. I like that they charge with usb-C. Portability: great. This was the main selling point for me, and a big reason why I didn’t get the XM5s or AirPods Max. For full-sized over the ear headphones, these fold up pretty small and come with a nice case. Build quality: good. They seem pretty durable, and feel good in the hand. They look nice, better than Bose and Beats. Sound quality: mid. After going through the tuning process, I thought the balance was noticeably improved for the music I listen to. However, it’s still a mixed bag. In a quiet room, I think some music sounds better than my AirPods Pro, but other songs sound worse (typically muddier). The AirPods are more consistently good in a quiet environment. The XM4s naturally block more sound and therefore will sound better than AirPods in a noisy environment. I enjoy listening to music much more on my Sonos Arc + Sub than my XM4s. Comfort: bad. I can only wear these for about an hour before the top of my head hurts and my ears get hot. I can’t wear them with sunglasses, which is a minor inconvenience, but would be a major inconvenience if you wear prescription glasses. Interface: terrible. This is the worst part of the XM4s. I want 3 settings: noise cancellation, transparency, and plain headphones. While you can adjust the relative levels in the app, it’s difficult to get this right. Transparency isn’t good enough for a phone call. Also, the voice that tells you what setting you changed to speaks super slowly. And they always default to noise cancellation, which I rarely want to use. They can pair with two devices at once, though I wish it were more devices and more seamless, like my AirPods. They don’t pair with a PS5, which is crazy because Sony makes both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RussH,
Thank you for sharing your honest and on point review of our WH1000XM4. While we are happy that you are pleased with the overall quality of our XM4, we sorry to hear that well fell short on the design and interface. Your feedback is very important to us and we take this very seriously to help us improve our products.
Should you need further assistance, please let us know. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience.
Sincerely,
Marco
- Pros mentioned:Battery life, Sound quality
Quality Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long lasting , sound quality amazing. Color is vibrant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mell, Great choice! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best Investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Use them everyday. I used to hate over the head headphones but these made me love them. The noise canceling is insane. plus they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user984899, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
great but there’s always room for improvement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really great, high quality headphones! the ambient sound setting took some getting used to (feels like i’m underwater) but i really appreciate it for while i’m walking around. the noise cancellation is extremely effective as well. the headphones can be a bit uncomfortable and press on the sides of my head - i think i have a normal size head and have heard similar complaints from other reviews. however getting them on sale was a great option and i like the aesthetic of these better than other models. one thing i didn’t consider was that i have long thick hair and these definitely push my hair out when i wear it down. if you’re looking at these partially as an accessory maybe try them on in store and see if you’re happy with it! connecting and customizing settings on iphone is a bit clunky as well but that’s to be expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user345127, thanks for choosing and purchasing our product. Hope you are enjoying your new headphones! We understand your feedback regarding the comfort of your Sony unit. You can find this link helpful when wearing the headset with comfort:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Microphone is even pretty decent for phone calls. Use these for working from home. Seamlessly connect to 2 devices which I’ve never had in a headphone before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kawasaki0925, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
best noise cancellation headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, best headphones yet. I love how sleek they look and feel, they aren’t too heavy either. The noise cancellation is chefs kiss for the gym and busy environments!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user580722, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these headphones, great noise canceling abilities and comfortable. They are a little large for my head so I would recommend trying them on in store before buying. The phone call quality could be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user684837, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great feel, frustrating 2 device connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of good quality headphones, and I love wearing and using them. My only issue which may just be my misunderstanding is the 2 device connection. While my headphones connect to both devices fine (my phone and PC respectfully), I find it extremely difficult to switch between the two seamlessly. They seem to get stuck on one device and refuses input from the other. Thankfully I tend to just need the input from my phone so this is not a huge issue for me, but it can be frustrating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user561611,
Congrats! It's nice to know that you found the perfect headphone for you and we are happy that you are pleased with quality of our WH1000XM4. Regarding with your concern connecting 2 devices to your XM4 simultaniously, you may find this link helpful.
Connecting the headset to 2 devices simultaneously (multipoint connection)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
We are more than happy to assist. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
- Pros mentioned:Comfort, Sound quality
The king of ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of headphones. The noise cancelling is just outstanding. These are very confortable and I do not regret buying them at all. I upgraded from the WHXB900N. They are vey comfortable and they really feel premium. 5 stars right here
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alonso92231, We're glad to hear that you are comfortable using the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Battery life, Sound quality
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating weather to buy these or not because of the price. I went around looking and checking sound quality and noise canceling and after searching I went and I got myself these. I love them, the sound quality is great the battery life is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacqueline,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have some crazy good noise cancellation and are pretty comfortable. Only thing is the ANC can give a slight uncomfortable pressure feeling but you get used to it and the sound quality is really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user607248,
Thank you for providing your feedback and we highly appreciate you on this. We're glad that you like the awesome noise canceling feature of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco