Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Awesome Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new Headphones. Prior i had the Bose Q35. The noise cancelation is better on this device. I like the design of this more than the newer model. I definitely recommended it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bestbuyreview,
Wow! Thank you for sharing your wonderful review. We're truly delighted to hear that you made the right decision in getting our WH1000XM4. We're glad that you are pleased with the noise canceling capability and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
GREAT ITEM FOR MUSIC LOVERS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is FANTASTIC. I really like the strong bass profile it has. Plus, the case design was very pretty and functional. I use this EVERYDAY. If you can, I would buy it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KND808,
Awesome! We're glad that you are amazed with the bass quality, design and features of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great sound, issues with Zoom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a long time fan of my Bose QC35s and spend most days on back to back Zoom calls for work. But I've had these for about 3.5 years so I figured it was time for something newer and hopefully better. After lots of research, it seemed the Sony WH-1000XM4s were newer and better. They do have really great sound quality when listening to music or editing video projects. The app seems fine as well. But where things get weird is when I use them with Zoom. Several people have said that I now sound like I'm talking through a radio, and when I turn them off and put the Bose back on, they notice a drastic difference in how I sound to them. Curious if anyone else has experienced this or if perhaps my pair is a lemon? I doubt it though. Considering I spend so much time in Zoom, I don't think I can justify keeping these headphones if I now sound worse to those on the other end. If you're just listening to music, they're great headphones, but again, for the price they should be great at everything they do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BoscPear, we're glad that you like the sound quality of the headphones for your music. It's unfortunate that the call quality is not living up your expectations. Make sure to update the software version of the headphones for optimum performance.
We do appreciate your feedback about its call quality. Rest assured that this would help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Sony is the king
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I bough them back in 2020 and they are still my go-to headphones. I use them on the daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiasM,
Awesome! We're glad to hear that you like the headphones.We appreciate the 5-star rating and thank you for choosing Sony!
-David
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! The sound quality and noise cancellation is amazing. As someone who likes to feel the music, these headphones achieve that goal. I would recommend these to everyone, they are a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Obama, we're glad you like the sound quality and noise canceling of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality headphones. They do not feel cheap at all and the sound quality is absolutely amazing. The noise cancellation mode is the best that I have experienced on a pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user825645, wow! We're glad you are enjoying the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Think before you buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stating pros and cons over 1000xm3s pros xm4s have multipoint where it can connect to more devices. xm4s use bluetooth 5.0 sound profile can sound better to audiophiles but xm3 is still good for every other type of audience cons with ANC on the xm4s are about 20 hrs while xm3 are 24 hrs.. sony lied about the 30 hrs. the xm4s dont have aptX codec while xm3s do it xm4s have bad touch controls so you may use the app more. if you can find a sale on it go for it, If not stick to the xm3s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patricio,
Thank you for sharing your experience with the XM4 headphones. We're glad to hear you like the multifunction, Bluetooth 5.0, and sound profile of the headphones. We're sorry to hear the issue that you are having with the unit. Usage hours may be different depending on the settings and conditions of use. Please open this link with information about available operating time of the headphones. We appreciate your feedback with regards the touch sensor control of the headphones. You may open this with guide if the touch sensor control panel does not respond correctly. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
If you need assistance, feel free to contact us by sending us an email at socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Great sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belle! We're thrilled to hear that you're enjoying the outstanding sound quality and remarkable noise canceling feature of your WH-1000XM4. Thank you so much for the perfect star review and for choosing Sony! - Romeo
Sadly cause ear and neck pain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are 5 stars + for noise cancelation. I live with my daughter's family, which includes three lively grade school boys. I need noise cancelation or I'd never be able to get my legal transcription work done. But I have to lower the stars because they are causing so much pain in and behind my ears. I'm really afraid I'll get congestion leading to an infection, which I can't afford in this line of work. I'm going to have to start wearing these only to check my work to limit the pressure on my ears. I used to use my grandson's set of 1000XM4's and loved them so much my kids gave me my own set as a gift. His weren't painful on me at all, but this newer pair is. It's really too bad, because otherwise these are fantastic headphones. I was hoping they'd loosen up over time but, sadly, they haven't.
No, I would not recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the noise cancelling they truly made everything around me dissapear unfortunately had to return couldn’t afford them at the time with the price after an unexpected circumstance but they were great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaF,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
It's unfortunate that the unit was returned. We hope you'll be able to enjoy our products in the future. Thanks for choosing Sony!
-Ralph
I bought it for a gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my daughter for Christmas. She loves the quality and the excellent sound. the blocking of outside noise is about the best I have experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeniseP,
That is a nice Christmas gift! We're glad that she loves the awesome sound quality and noise canceling capability of her new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
Sony Wireless Noise Cancellation Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool features. Great sound. Excellent noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, ChrystalQ! We're glad you like the features of the Sony XM4 especially the noise cancellation. Enjoy and thanks for choosing Sony. -Craig
Better than Bose Quiet Comfort 45
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with these headphones. This is my first time not buying Bose and am very pleased with these. I heard a lot that in comparison to Bose QC45 version that these Sony XM4's had a slight edge over Bose. In my comparison, I agree, and am very pleased with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lucky,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
So worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm honestly so obsessed. I love these headphones so much. I use them every day and their battery life lasts FOREVER. Honestly in love!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello meltedbunbun,
Thank you for sharing your awesome listening experience with our WH1000XM4. We're very happy to hear that you are pleased with the audio quality and battery life of our XM4. Thank you for choosing Sony! - Marco
Sony XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. Sound quality is great, noise cancellation is good, incredibly customizable. The only reason it’s not 5 stars is I feel it can be a little bulky if you have a smaller head.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Katya!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It’s wonderful to know that you are happy with the great sound quality, effective noise cancellation, and the high level of customization. We designed these headphones to provide a premium and personalized listening experience, and it is rewarding to know we've succeeded.
We also understand your comment about the fit feeling a bit bulky if you have a smaller head. We apologize for any discomfort this has caused. We designed the headband and earcups to provide a secure and comfortable fit for a wide range of head sizes, and we appreciate your honest feedback. We will be sure to share this with our product development team as we are always looking for ways to improve the comfort and fit of our products.
Thank you again for choosing Sony and for your valuable review.
Best regards, Gus, Sony Social Media Team
Good headphone’s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, just wish it had a little more noise cancellation but with the music on won’t hear nothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaR, we're glad you like the sound quality of our product. We understand your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Qualidade de material e som
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fone muito bem construído, com uma excelente sensação de qualidade. Na questão do som, há um equilíbrio excelente em todas as faixas de som, não possui um grave muito forte, mas tem uma ótima definição de som e qualidade. O azul escuro é muito bonito e diferente, embora seja quase preto em algumas situações.
I would recommend this to a friendGreat headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All is great it works as intended great quality!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Fantastic! We're thrilled to hear you appreciate the great overall quality and performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Awesome headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. Love it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belle, we're glad to know that you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Good Not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I’ve been wanting OTE headphones and after I watched multiple videos and read numerous articles, I decided to invest the Sony M4. Honestly, if I were in my 20s-40s I would probably give these headphones a 4/5 stars, but now that I’m 52 I want to listen to music for appreciation of the artistry and musical instruments more than the bass aspect. These remind me of Beats by Dre when they first were released. Heavy bass, but I want to hear the percussion, strings, harmonica. With that said most people will really enjoy these headphones, but for me I just couldn’t really enjoy my listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageUser,
We appreciate your feedback. You can further customize your listening experience using the Equalizer feature from the "Sony | Headphones Connect" app.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent