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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12616 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 611 Showing 12,201-12,220 of 12,616 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    100% Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, extremely comfortable, very easy to set up, and love the color!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TereseM, It's nice to hear that you appreciate all the great things with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones in the WORLD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter how much I write here, it isn't enough to describe how beautiful these headphones are. If you are ever looking for a synonym of the word 'Perfect', feel free to use Sony WH-1000XM4. The Sony Headphones App is amazing and versatile. You can customize your music in plenty of ways which makes you the master of your own music. Lastly, I never realized how crap the headphones in the Aeroplane are until I used my Sony XM4. Wow, the flight attachment is extremely useful if you are travelling across continents and want to cancel all the noise in flight and get a calm and cozy experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RockyKarthik, Thank you for your awesome review! We are so glad to hear that you found the perfect headphones for you! Intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive put these through the ringer!!!. Workingout. Skateboarding, intense sweat build up form the ear cuffs, dropped them multiple times from 5ft and above. Kicked them while falling, full blast most the time ive been yousing these for 2 years still sound new! So good ive been looking into linkbuds s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaba, Thanks for the 5-star rating! We're glad you impressed with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Possibly the best Headphones ever. Blow away Beats and sound better than Bose (my opinion). I use them when I cut grass and cannot hear mower at all. Bass is great and highs are clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1234, You've made an excellent choice! Thank you for giving the product a perfect rating. We're glad to hear you're enjoying the excellent noise cancelation and overall sound quality of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! They’re lightweight and have a great sound to them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GenGen,
      Nice! Thank you for your feedback and we're happy that you like the lightweight design and awesome sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, okay comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After listening to just one song with this headset I completely get the hype around it. The sound quality is better than that of any headphones I’ve ever used, most noticeably in the mid-range. I really like the swipe commands and the auto-pause. My only complaints are with the band of the headphones. After about an hour or so my head starts to hurt from the pressure of the band. This doesn’t seem to be an issue for many other people so maybe I have to adjust the length of the sides, but it isn’t comfortable at all past the 2-hour mark. Still though, I think the sound quality mostly makes up for that, so I’d rate this 4 stars overall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BUY BUY BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connectivity is amazing and sound quality outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Holly, Congratulations! We're happy to learn that you're satisfied with the amazing sound quality and superb Bluetooth connectivity of your WH1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, the sound quality is unbelievable. It pairs easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for that wonderful review, Musiclover!

      We are absolutely delighted to hear that you find the sound quality on your WH-1000XM4 headphones to be "unbelievable." We put a huge focus on delivering a premium audio experience, so your feedback is fantastic validation! It's also great to know that the pairing process was easy for you.

      Enjoy your music and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    A class

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    V good sound quality. And light wait . Charging quality good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmarjitS,
      Thanks for the 5 star rating and we are delighted to hear that you are enjoying the awesome sound quality and lightweight design of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, great sound quality. Volume is a bit lower than expected and doesnt do well with sweat or liquids so isnt the best set of headphones for going to the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyV, We appreciate your feedback. Please make sure to turn up the volume of both the headphones and the connected device. Take note that our WH1000XM4 headphones are not waterproof nor sweatproof. You may also check out the Precautions for this headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound; limits outside noise and fits well on my head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome! We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    PERFECT FOR PLANES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never wrote a review before but these are crazy good. I was on a flight from Vegas to Portland and there was this crazy lady who was getting mad at a family. Apparently, she was screaming and complaining the whole time. BUT I only knew after when we were de-boarding because people were filming her getting off the plane and I was listening to music <3

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice goose! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    AWESOME HEADPHONES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great design. perfect fit, best headphones I have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HollisM, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headphone, they are comfy and the sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ManvirD,
      Nice! We're very happy that you like the sound quality and comfortability of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These headphones are truly excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I said in the title these headphones really get the job done. In addition to these headphones I have a pair of AirPods Pro. The noise cancellation on these headphones is far superior! I love the quick ambient noise feature by putting your hand over the earcup, it’s great for needing to hear the outside world fast. My ONLY complaint (so far) is that over a long period of time the top of the headband starts to hurt a little. Other than that small annoyance, these headphones are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Layne,

      We're glad that you are enjoying the ambient sound and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony wh1000xm4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's super comfy and has excellent sound quality. Noise cancellation is amazing too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User187738, Amazing! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    400

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast service plus good sound quality and soundproof Battery last long is a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miacp, we're glad you like the sound quality, noise canceling feature and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound, connectivity, noise cancelation and ear cup functionality. I bought them on sale foe $223. Yee-haw!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bbrechnev, We're very grateful for this positive feedback! Good to know you love the amazing sound quality, seamless connectivity, excellent noise cancellation, and touch control feature of the earpads. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i’ve ever had in my life. I’ve used the airpod pros, airpod max’s’, skull candy’s, you name it, but this headphones take the cake. You can change the sound to whatever you like whether it’s high bass, low bass, just voice, etc. Would recommend to anyone, don’t even think about the price just buy them, it’ll be so worth it in the long run

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello XaevinM,
      Great! You made the right decision in switching to our WH1000XM4. We are pleased to hear that you are enjoying the awesome sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Nice gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, good quality. Nice sound. Battery last for days.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosauraL, Awesome! We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US