Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Decent headphones for music
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased these headphones I was torn between these and the Bose 700. I went with Sony's because at the time they were less expensive than the Bose, but I am not here to compare the two. In terms of the headphones. The noise cancellation is good, it blocks out a decent amount of noise. 4/5 The sound quality for music is great, the treble and bass are pretty powerful and you can listen to any music genre without having to do some EQ resets. 5/5 The call quality is average, I will always default to my laptop microphone for calls. This is because the microphone sounds significantly worse, there's no crispness to the voice. 3/5 The ambient sound is weird for me, it does not sound like a passthrough and more like it picks up sound from the microphone and pumps it through the headphones. 3/5 The controls are average, my biggest pet peeve is when I set my headphones down I have to be considerate of how I lay them, if the controls touch a surface speak-to-chat gets enabled every time and when I am in a call it activates and I cannot hear people talking to me until I deactivate it. The surface is pretty sensitive, brushing with my hand when I adjust my headphones activates something (sound up/down skip forward/back). I think these are activated with pressure rather than electricity. 2/5 The case is nice, I like the compactness of the case and that it is somewhat rigid. Great for throwing in your backpack and traveling with. 4/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rembrandt,
Thank you for sharing your on-point review of our WH1000XM4. Your honest feedback is highly appreciated and will help us improve our future products. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
- Pros mentioned:Comfort, Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Good sound and comfort. We take these everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
Awesome! We're happy to hear that you're enjoying the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Heavy headphones, but quality you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really impressed with these headphones and bummed they didn't work out. They were my first investment in some serious quality headphones and the noise cancelling was incredible. I first tried them on sitting in my car in the pouring rain, and I put them on and there was SILENCE. The sound quality is good and makes listening to music really fun again. It's hard to resist the urge to move/dance along. Also the aesthetics of the headphones is really nice. The soft touch matte of the silver is beautiful, with the small metal accents. Makes you excited to wear them out and about. However, the wearability of these headphones isn't for me. At 1.15lb these are some heavy headphones, and as someone used to only wearing wireless earbuds, it's not comfortable to wear them for more than 2 hours or so. I'm impressed with Sony's quality, and I'm going to be returning for the Sony WH-XB900N instead as the weight is about half of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WPeters,
We're glad that you like the sound quality, material, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the weight and comfort is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned these headphones for just about 5 years work amazing sounds amazing once they go bad im buying another i cant even use other headphones they dont sound as good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonysauce, Great! We're thrilled to hear that they have served you well for five years and continue to deliver amazing sound quality. Your loyalty and satisfaction mean a lot to us. When it comes time to replace them, we're glad to know you'll be choosing the WH-1000XM4 headphones again. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones, great noise cancelling.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife as an Xmas gift, because she needed a set of noise cancelling headphones for work. These have quickly overtaken her Air Pod 3s as her preferred headphones because the noise cancelling is just so good. The only downside is now she can't hear me walk into the house, and gets mad when I just "appear" and scare her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user707497,
What a nice Christmas present! We're glad that your wife is now able to focus in her work, thanks to the noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones at a great price (on slae)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on a great product! Got these headphones on sale for my daughter. She had multiple pairs of Apple Air Pods and every pair had one stop working after a few months. She really likes the look and sound of these. The noise canceling helps her concentrate when her roommates are playing their music or when she's studying in a common area.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH, thanks for choosing and purchasing our product. We're glad your daughter is enjoying her new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love these!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling feature. Fits well. Overall a great headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodneyR, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality as well as noise cancellation and overall fit of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great Sound & Super Comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound is great and they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user206251, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Love these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super good quality and they are so comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello anonymousj,
Great! We are very excited to hear that you are pleased with the quality and how comfortable to wear our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Great Headset!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and Easy to use with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user291076,
Very nice! We're happy to hear that you like the sound quality, easy to use features and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
one of best bluetooth headphones available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent battery life and sound quality. Make every buck count.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user69420, great! We're glad you like the battery and sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
4 years ago...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones back in 2020, needless to say I think they're still some of the best headphones on the market. The sound quality is amazing. I tave my headphones everywhere. They are so durable
I would recommend this to a friendBrand response from SonyListens
Posted .That's indeed amazing, LucasG! We're glad you are impressed with the quality of the headphones. Also, we hope you'll find to check out the newer version of this headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
10/10 recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. The audio is good and when you turn them on, you literally cannot hear anything around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lynn, we're glad you are enjoying the noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony's on one once again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent. the sound quality is amazing, and the noice cancelling is simply unparalleled. I sat at my kitchen island, not 3 feet from the sink, and didn't hear it running for 30 minutes with the NC on. Planes are silent regardless of where you sit. Not the cheapest things on the market, but if you can swing the price, they are 100% worth the money. If there's any downside, it's the pairing and management through the sony Headphones app. Setting them up was confusing, but once you figure it out, you're golden.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GLJS, we're glad that you like the sound quality and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user697416,
Amazing! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH1000XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphone. Got it on sale. Good sound and connects very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user179960,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing sound and the best noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst part about this headset is the 20 hours of play time versus its brother that has 50 hours but the sound quality is vastly different. The sound quality on these are amaze balls beyond dre beats. Sad fact is that I have been bed ridden and had lots of time to spend in the hospital. These headphones made those nights bearable with the noise canceling feature like no other and I was able to hear what I wanted to hear from my movies or music. The sound is pure ear candy. I am cheap and purchased these during the last Octoberfest from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrAL, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We also appreciate your feedback about the battery life. Thanks for sharing your review and for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
good quality NC headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good quality but the top of them still hurt my head from time to time despite the cushion. but the ear parts are very comfortable and sound quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisD, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Recommend for students
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nose canceling feature is amazing, super comfortable and easy to navigate app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user542, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great look, great feel on your ear! Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user890020,
Awesome! That's nice to hear that you appreciate the sound quality, design and comfort of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco