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  • Angle. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 11. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 12. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 13. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 14. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 15. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 16. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 17. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 18. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 19. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Sony NFL Official Headphones of the NFL.
  • Speak-to-chat technology is a simple way to automatically stop the music, let sound in, and hold a conversation.
  • Seamless Multiple-Device Pairing: Quick and Smooth Device Switching at the Touch of a Button.
  • SONY BATTERY LIFE: Up to 30 hours of battery life (10-minute charge for 5 hours of playback). Quick charging (10-minute charge for 5 hours of playback). *Actual performance varies based on settings, environmental conditions, and usage.
  • TOUCH CONTROL SONY Touch Sensor controls to pause/play/skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • In the box, you will find a USB Type-C cable, a headphone cable, a carry case, and an adaptor plug.
  • CLEAR HANDS-FREE CALLING: SUPERIOR CALL QUALITY WITH 5 BUILT-IN MICROPHONES AND ADVANCED AUDIO SIGNAL PROCESSING
  • Premium Noise Cancelling: Hear every word, note, and tune with incredible clarity.
  • Sony WH1000XM4 Noise Cnaceling Headphones video 0 minutes 21 seconds

Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Model:
WH1000XM4/B
SKU:
10187751
Highly rated by customers for:
$348.00
Save $85.99
The comparable value is $433.99

Customer reviews

Rating 4.7 out of 5 stars with 12615 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 613 Showing 12,241-12,260 of 12,615 reviews

  • Not Comfortable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable, I'm very unhappy with this product,

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DukensleyB,

      We regret to hear that you are not satisfied with the WH1000XM4. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      You may also find this link helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling and very good battery life.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uli17rayados, Excellent! We're very pleased to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Excellent headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality headphones, very comfortable and provide superb listening experience at home, traveling or in a noisy office.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Hedo,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes this was nice super good love the sound super comfortable

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user802866, We're glad that you are impressed with the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Sony head phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to use,very comfortable. Would recommend.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kbeard, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfortable and easy to use, good sound quality

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user824037, Thank you for the positive review! We're glad you like the comfortable fit, ease of use, and superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life

    A happy family full of Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my sister's bday and she loved them! I have slowly been buying them for each of my family members over time and they all have loved these headphones. I myself have a pair that I use almost everyday and they're still going strong.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaR,

      You made the right choice! We're glad that you and your family are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Great noisecancelling headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these on so many great recommendations from family and friends and am glad I did! I am currently in grad school and purchased these mainly for use while note-taking/doing coursework. However, they definitely get their use beyond that! Really great battery life as well. Highly recommend!

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rachel, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    SIMPLY AMAZING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve had in a very long time. The noise cancelling on these headphones are amazing, and the sound is so nice and crisp. The build quality is the best. Couldn’t be happier with my purchase at Best Buy.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanC, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life

    Not very breathable and kind of buggy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the sound is great, my ears get really sweaty when wearing these headphones. I did not have this issue with my last model of Sony headphones. They seem way less breathable, which is an issue because I like wearing them for multiple hours at a time. They also make a weird, loud clicking noise if you use noise-cancelling but aren't playing anything. The battery life is really good at least. For the money I expected something a lot better, and I was much happier with the previous model.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Great Noise-Cancelling Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise-cancellation and very comfortable. My son absolutely loves them. Highly recommend.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MomofBoys, Awesome! Glad to hear that you are happy with the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    buy it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones ever, amazing sound quality, very comfortable

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user496400, Thank you for the 5-star rating! We're thrilled to hear you like the amazing sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Loving her Sony!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is loving her headphones and the advanced technology that it has! It has synced well with her Apple devices! She especially loves the sound proof that the device offers and being able to distinguish the instruments in the songs that she is listening to.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MonicaP,
      Great! We're elighted to hear that your daughter is enjoying her WH1000XM4 and how she can sync or connect her Apple devices to her XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Best headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are one of the best headphones I had for a long time. I used to use the Apple headphones but they were too heavy for me to work out in them these are the perfect ones to work out in. The sound of them is the best out of any I had so far. So if you're looking for headphones these are the ones.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user493841,

      You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Constant connectivity failure is product killer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted so badly to love these headphones. They were supposed to be Sony's best ever, and I had *never* - in 40+ years - had any issue with Sony audio. The brand has earned my loyalty and trust. But the WH-1000XM4 has been a letdown of epic proportions. The pros: They're very comfortable and - when working properly - the sound quality is 9/10, perhaps even a 9.5 depending on what you're listening to. They're lightweight, yet solid state. They also have great battery life - I've used them 20+ hours without a recharge. The cons: Unfortunately, the above-mentioned sound quality is often compromised and there's no explanation for it. When watching TV in the office - I'm 9-10 feet away from it - the sound will suddenly warble for stretches of time, from as few as 10-15 seconds up to 3+ minutes. There has been less of that the past few months, but also, I have been using them progressively less and less, which could account for the apparent reduction. What's still happening with EVERY single use, however, are the dropped bluetooth connections. Whether I'm walking, working in the garage, or just sitting at my desk, the connection will drop and have to be manually re-started. It's extremely frustrating and today, I reached my wits' end. I turned them off for the final time and listed them for sale. I'm going to try the XM5s, however, if the same issues appear, I will be returning them immediately.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TreS, thank you for choosing and purchasing our product. We're glad you like the sound quality and comfort of the WH1000XM4. We're sorry to hear that you have an issue with the Bluetooth connectivity of your SONY unit. Please isolate the issue by following this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html?search=drop

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for my husband for Christmas, and he loves them! Says the nose cancelling works great and likes the color blue they are.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulaM, we're glad you to know that your husband loves his new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Exceptional Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones offer exceptional sound quality and noise cancellation. Highly recommended!

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HalluminateE,

      Very nice! We appreciate the 5-star rating and we're happy to hear that you like the sound quality and noise canceling of the headphones. Your recommendation is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort

    Nice Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, but I miss the my old Beats Solo Pro’s ease of pairing with multiple Apple devices. I’m hoping these will last longer than the Beats (the noise canceling failed after two years with a loud buzzing in one year). I do appreciate the nice case the Sony headphones came with, and the cords should I need them. They are comfortable for a few hours, but then I need a break.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user359612, we're happy that you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Excellwnt build quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave them to my wife for Christmas and i cant get them away from her. Irregardless of the type of music shes listening to they provide an excellent listening environment. I have the high end Bose 700 and the B&W over the ears and the Sonys provide the same quality of sound for a lower price. In the end its the listener who decides whether or not they like them. My wife loves them.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GREATSONYGREATSVC,
      Awesome! We're happy to hear your wife's enjoyable experience with her new headphones. Nice to know you like the excellent build and sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them to work out in. Very good sound. Well worth the money spent.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarlonB, thank you for sharing your experience with our WH-1000XM4 headphones! We're thrilled to hear you find their sound quality exceptional, especially during workouts. We appreciate your feedback!

      The WH-1000XM4 features advanced noise cancellation and an adaptive sound control that allows you to enjoy your music without distractions, making them perfect for any activity.

      Thanks for choosing Sony!
      Bets regards,
      Stephanie Sony_US

Page 613, Showing 12,241-12,260 of 12,615 reviews
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