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Customer Ratings & Reviews

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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12530 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 614 Showing 12,261-12,280 of 12,530 reviews
  • Rated 5 out of 5 stars

    Best NCA in the market, great audio quality.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones all around, NCA is particularly great in flights or inside the office to drown the annoying A/C running or the co-workers never ending banter. I'm super pleased with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shoshannah3000, we're glad you are enjoying the noise canceling feature and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    You must do this purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, and the app is helpful when it comes to customizing your taste.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user550844, That's awesome! We're so pleased to hear that you like the great sound quality and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony xm4s are it this day the best headphones I’ve ever owned. Great sound, amazing noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user294206,
      Thank you for your feedback and we are very happy knowing that you are pleased with the sound and noise canceling quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Love

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There very good quality headphones, the color is vibrant and very protective and strong. I fed recommend for anyone looking for good headphones that has good sound quality. Only issue I was disappointed about is the sound leak :( I barely have my music volume high and everyone can hear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Endia,
      Thank you for your time writing this review! We're glad to hear you like the sound, color, and build quality of your WH1000XM4. We're sorry to hear some issues that you are experiencing with the headphones. Please make sure that the headphones are being worn properly to prevent any sound leakage. The WH-1000XM4's Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase earpad contact for a stable fit, and are pretty well sealed that does a great job of minimizing any sound leakage. You may use this link as your guide on how to properly wear the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      If you have concerns or need assistance, please email the below information to socialsupport@am.sony.com:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    WH1000XM4 Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, responsive controls, and is noise cancellation is out of this world. Highly recommend this headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AtharvK, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones. Comfortable fit. The ambient modes are pretty cool.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ethan,
      Great! We're happy that you are satisfied with the quality of our XM4 headphone, especially with the comfortability and ambient mode of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is very happy with her Christmas present. She says they are extremely comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user692723, sweet! We're glad your daughter loves our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and stylish :) Battery lasts forever, didn’t charge once over 12+ hour flight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user815836,
      That's awesome! We're glad that you are enjoying your WH1000XM4 especially the battery life and design. You can listen to your favorite music much longer now. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Noise Cancelling Head Phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones and great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandy,

      You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    sony m4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise cancelling, sound , and calling . Outstanding headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jburden78,
      Perfect! Thank you for the feedback and we;re glad that you like the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is very nice! 10/10 would recommend and would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user910681, Excellent choice! We are very glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    I expected more

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought these headphones a few weeks ago. I was so excited for them. I wanan say that the color is amazing and i like the case. You do have to download an app to set them up. They are good noise canceling headphones and the cupping feature to lower the volume is pretty cool. I am just soo dissapointed in the lack of bass in them. You dont feel or hear it. My brother has a pair of $60 headphones with better bass. Ive looked up setting on reddit to help me out and nothing. It sounds as if the speaker has been blown out, but theyre beand new. I will be returning these and try to get another pair with some decent bass at the very least.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NormaC,

      Thanks for sharing your review and experience with the headphones. We're glad that you like the color, carrying case, Quick Attention Mode, and noise canceling function of the headphones. It's unfortunate that you are not satisfied with the bass quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please refer to this link for more information:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

      You also have the option to adjust the equalizer of the Sony app to tailor-fit the sound quality to your needs. You may find these links helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/service?language=en_US.

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Really good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Noise canceling works really well. I’ve been using them at the office and works wonders.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user529695,

      Thank you for the purchase and we're delighted to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Invest in these trust

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful crisp sounding headphones just had trouble switching between my phone and pc but other than that 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanC,
      Great! We're glad that you invested and trusted us when it comes to your headphone needs. We are sorry to hear that you are having some issues in switching from your phone to computer connection. You may try this helpful link for phone and computer pairing.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

      Scroll down and click the plus icon to expand the troubleshooting steps for Phone and Computer connection.
      We also recommend to check if your unit has the latest firmware version (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Kindly check this link.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads

      Our WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and the no buttons. They do slip sometimes when working out but still great for running

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user945078, we're glad you love the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    BUY BUY BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connectivity is amazing and sound quality outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Holly, Congratulations! We're happy to learn that you're satisfied with the amazing sound quality and superb Bluetooth connectivity of your WH1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift for my daughter. She loves them, uses them daily and says that the noise-cancelling is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user360545, This is a great gift idea! We're so happy to hear your daughter loves them.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    The best hands down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever used. Sound quality as well as all of the functions. I have AirPods and bought those for my husband and I’m always stealing his headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Williams, That's awesome! We are glad that your new Sony wireless noise canceling headphones are the best headphones you have ever used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    A1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very nice Great voice quality overall I like the noise cancellation feature I am Enjoying this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HiwateN, awesome! We're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I would definitely recommend. Noise canceling is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user943194, Thank you for the great review! We're glad you like the excellent noise cancellation of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US