Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
BTS approved!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for and I’m very happy with this purchase. The sound is awesome!! AgustD’s new album, Jimins’s album, Jhope’s album, Namjoon’s album, JK’s Dreamer and Vs Christmas Tree and Jin’s Astronaut sound superb!! All the little background stuff is hitting all in the right places. Thank you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user219372, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The goat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely found my perfect headphones, it is no coincidence that in all the tops they are first in everything, the noise cancellation is something incredible. On the plane I was able to enjoy my movies without noise. In short, it is the King of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user382628,
We appreciate the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Very good noise cancelling device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Noise cancelling works very good. The touch commands are not very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpptauri,
Great! We are truly delighted to hear that you are enjoying your new Sony WH1000XM4 for its good noise canceling capability. We apologize if you are having some issues with the touch command of the headphone. You may find this link helpful.
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling headphones. Very good comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user400069,
Awesome! We're glad that you appreciate the noise canceling capability, easy to use and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
not terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they havw pretty good noise cancellation, i di prefer the airpods pro 2 over these, just beacuse if the transparency mode that stays on continuously. as well as the accessibility since it is an apple device. the sony xm4 app that is used is slightly difficult to use. but that are ok, if you have the money id get them over airpods max, but not over airpods pro for the price unless you want over ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Emeline,
Thank you for the time and for sharing your honest review of our Sony WH1000XM4. We're glad that you like the noise canceling feature of the XM4. To help you navigate and familiarize with the headphone and the Sony| Headphones Connect app, please check this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones fit great and the sound was perfect. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blueray, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality, Weight
M4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality noise cancellation is mid and it is kinda of light
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StevenJ,
Thanks for the review and we're happy that you like the sound quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best noise canceling headphones for a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones and at a great price for what you receive. Great experience with more pros than little to no cons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanS,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
High tech, with some drawbacks to consider.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll start with the issues, because you already know these are superb headphones. Yet, sometimes I prefer my cheap $15 set. If you have wet hair, or if it's raining? these things will pause/play/pause/play all the time. I'd prefer mechanical buttons because of this. I'm not sure why, but with my bluetooth tv adapter, I'll have to pair it every time I turn it on with this headset, while my cheap $15 pair just has better software, and will pair instantly every time no issues. The noise canceling is second to none. Look at them though, if you walk through the airport wearing these, people will wonder whether you're a celebrity, or a Martian.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vance, Thank you for the feedback on your experience with your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. It's unfortunate that you're having connectivity issues with the headphones. Unfortunately, this model is not water or sweat resistant. Please be careful when using the unit in the rain or snow, in humid locations or when using the unit while you are sweaty.
With regards to the Bluetooth pairing issues, please make sure that the firmware is up to date, and please try to initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
You may try setting the Sound quality mode to Priority on stable connection and see if it resolves the problem.
- Launch the Sony | Headphones Connect app.
- Set the Sound quality mode to Priority on a stable connection.
Signal interference may occur when a Wi-Fi device is in use near the unit if they both use the same 2.4 GHz frequency band. To resolve the issue, try the following:
-Turn off the Wi-Fi function of the connected device.
-If a Wi-Fi device is in use near the unit, turn off its Wi-Fi function or use the device at least ten meters away from the unit.
-Use the unit as far away as possible from a microwave oven, ticket gates, other Bluetooth devices, or places that generate electromagnetic radiation.
Note: Turn off the noise cancelling function if you are using a noise canceling headphone.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! Fits well , battery life great, sound is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi USAgirl, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
"Smart" headphones utterly stupid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. The "smart" features on these headphones are annoying enough to make me want to throw these things out the window each and every time I use them. Let's talk about "Speak to Chat". This setting detects when you're speaking, and turns off the device. Say you're wearing these in a work meeting and they're connected to your laptop - a reasonable scenario, right? They have a built in microphone after all. But when you go to speak or give a presentation, the device just shuts off. You need to go into the app on your phone to turn off the "Speak to Chat" feature that just suddenly broke your audio, only you can't just disable it, you have to first disconnect the headphones from your laptop, then connect to the phone so that the app can adjust the setting. Then after it's turned off, you need to reconnect to your laptop to continue your meeting. Good luck troubleshooting this on the fly. But you turn it off once, and never have to worry about it again, right? Wrong, "Speak to Chat" resets and defaults to "active" with each software update. This means at any time wearing these headphones you could speak and if there's been a software update, your headphones will just shut off. Touching and holding fingers to the right earpiece for 3 seconds, will enable/disable "Speak to Chat" feature, which I had to go to reddit to learn. A handy tip for disabling it quickly, but also a trap for accidentally enabling it. Everyone wants a wire they can just cut to kill this permanently, it is so incredibly annoying. And that is just one of the many absolutely terrible "smart" features that are totally unavoidable with these headphones. You need the app to operate these. The "Pause when headphones are removed" and "Automatic Power Off" features never work, so almost every time I pick these headphones up to use them, they're dead and need recharging because they've just been sitting on doing nothing since I last took them off. Can you use them while they charge? Nope! Lesson learned: the next headphones I buy will never use the word "smart" in any description, and they almost certainly will not be Sony. They are decent sound quality, so when they work, they're good. (PS: AFAIA, these issues are in the XM5 as well /smile)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skillit, Thank you for your honest review. We appreciate your feedback with our WH-1000MX4 headphones as this will help improving our products. We hope that you continue to enjoy your headphones and should you need assistance with your Sony products, please reach out to us.
please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound qualityCons mentioned:Volume
Hype leads to disapointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont get all the hype. These are way overrated IMO. Noise cancellation is great sound is not great they dont play loud enough for my taste blue tooth calling is poor every one complaining I sound muffled. Im trading these in for something better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marjie,
While we are glad to hear your satisfaction with the exceptional noise canceling feature of your WH1000XM4, we are really sorry if it didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your feedback with the loudness/max volume of these headphones. As for the microphone or call quality, if you still have your unit, please perform a firmware update as it improves Bluetooth connection stability and improves the hands-free calling quality of these headphones. You may refer to the following link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If the issue persists, we also recommend performing the following steps to refresh the content of the headphones:
Resetting the headset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Amazing Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KateS, thanks for 5-star rating! We're thrilled to hear you're enjoying the industry-leading noise cancellation and the superior sound quality of the Sony - WH1000XM4. Their comfortable design and long battery life make them a perfect option for long-listening sessions. We hope you continue enjoying the headphones and thank you for choosing Sony! Regards, -Dominick
- Pros mentioned:Sound quality
Great sound quality, bad for video conferencing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading different reviews comparing these headphones to the Bose Quiet Comfort, I opted to go with Sony. Pros: The sound quality is great which is no surprise with Sony. It comes with an app that lets you adjust the noise cancelling and a few other features. You can connect to two devices simultaneously which is nice. They are fairly comfortable with nice cushioning and fit snugly without being too tight. Bluetooth connects quickly and for the most part, seamlessly. The case is nice and sturdy and it comes with a USB C charging cord, a wired cord, and an adapter for airplane use. Cons: The switching back and forth between devices sometimes doesn't work. I really wish the app let you choose which device you wanted to connect to, but instead it just tries to do it by itself and won't always switch. The charging cord is comically short. I had to buy another and almost never use the one supplied. While comfortable, they do start to hurt my ears after a few hours of use. I haven't used them on a plane yet, but I imagine if I did I'd have to take breaks from using them which is a bit of a bummer because a big draw to high quality noise cancelling headphones is using them on long plane trips. My biggest gripe is using them in Bluetooth mode while video conferencing. They very often pick up interference and makes your audio sound tinny and jumbled to the point where people can't hear what you are saying. You have no idea this is going on because you can't hear the problem, but if you record yourself on Zoom or other platforms, the problem is very apparent. I've tried keeping my phone away which I hear can be an issue but it will still occur randomly. I've resigned to using the cord when on important calls because I don't want it to happen. It's really disappointing that Sony's top Bluetooth headphones hasn't worked this out. For my uses, I probably should have gone with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, thank you for your feedback. While we are glad you are satisfied with the outstanding sound quality, amazing noise canceling function, features, and stylish design of our XM4, we are sorry if you are encountering an issue with the Multipoint function, fit, and Bluetooth connection for video conferencing.
For multipoint function, depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
To ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads.
For your comfort issue when using these headphones, please refer to the following link to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
For issue when using these headphones for video calling app, please try following the steps provided on the link to resolve the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We will surely take note of your feedback as we always strive to make this a better experience.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look good work great! Super comfortable! Sound is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessi, we're glad you like the comfort and sound quality of the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
BEST HEADPHONES EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personally, i struggle with the noise around me while trying to focus. These headphones cancel noise like crazy, even without playing something. I use them for school and working out. They are better than the apple producs, and cheaper. I recommend these to anybody, they are my favorite!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
Amazing! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing buy! The sound quality is great and the noise canceling is even better!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JheanelleH, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing Soundproof Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are next level. They are a step ahead of all the competitors. The noise cancellation feature is impeccable. I would highly recommend these to the next buyer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user911478, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, with great sound, loaded with features. Would reccomend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alaskaguy, Thank you for sharing your thoughts and experience using your WH-1000XM4! We're glad to hear that you are comfortable using your new WH-1000XM4 headphones and you appreciate the features and exceptional sound of it. Good to know you're utilizing the different customizations on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We really appreciate the recommendation. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair of Sony - WH1000XM4 I bought. Since I really liked the first one, I wanted to get another one for my partner. Great sounds and noice cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user604770, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl