Customer Ratings & Reviews

Hi Shoshannah3000, we're glad you are enjoying the noise canceling feature and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi user550844, That's awesome! We're so pleased to hear that you like the great sound quality and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam

Hello user294206,
Thank you for your feedback and we are very happy knowing that you are pleased with the sound and noise canceling quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hi Endia,
Thank you for your time writing this review! We're glad to hear you like the sound, color, and build quality of your WH1000XM4. We're sorry to hear some issues that you are experiencing with the headphones. Please make sure that the headphones are being worn properly to prevent any sound leakage. The WH-1000XM4's Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase earpad contact for a stable fit, and are pretty well sealed that does a great job of minimizing any sound leakage. You may use this link as your guide on how to properly wear the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

If you have concerns or need assistance, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for purchasing Sony! - Kris

Hi AtharvK, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hello Ethan,
Great! We're happy that you are satisfied with the quality of our XM4 headphone, especially with the comfortability and ambient mode of our XM4. Thank you for choosing Sony! - Marco

Hi user692723, sweet! We're glad your daughter loves our product! Thanks for choosing Sony! ~Earl

Hello user815836,
That's awesome! We're glad that you are enjoying your WH1000XM4 especially the battery life and design. You can listen to your favorite music much longer now. Thank you for choosing Sony! - Marco

Hi Brandy,

You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hello Jburden78,
Perfect! Thank you for the feedback and we;re glad that you like the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco

Hi user910681, Excellent choice! We are very glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl

Hi NormaC,

Thanks for sharing your review and experience with the headphones. We're glad that you like the color, carrying case, Quick Attention Mode, and noise canceling function of the headphones. It's unfortunate that you are not satisfied with the bass quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please refer to this link for more information:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

You also have the option to adjust the equalizer of the Sony app to tailor-fit the sound quality to your needs. You may find these links helpful:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi user529695,

Thank you for the purchase and we're delighted to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi JuanC,
Great! We're glad that you invested and trusted us when it comes to your headphone needs. We are sorry to hear that you are having some issues in switching from your phone to computer connection. You may try this helpful link for phone and computer pairing.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

Scroll down and click the plus icon to expand the troubleshooting steps for Phone and Computer connection.
We also recommend to check if your unit has the latest firmware version (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Kindly check this link.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads

Our WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Marco

Hi user945078, we're glad you love the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl

Hi Holly, Congratulations! We're happy to learn that you're satisfied with the amazing sound quality and superb Bluetooth connectivity of your WH1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo

Hi user360545, This is a great gift idea! We're so happy to hear your daughter loves them.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Williams, That's awesome! We are glad that your new Sony wireless noise canceling headphones are the best headphones you have ever used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent

Hi HiwateN, awesome! We're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl

Hi user943194, Thank you for the great review! We're glad you like the excellent noise cancellation of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam