Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Quality Headphones - Low Cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding head phones!! Great noise canceling. So happy to find these at a cost way less than other brands. Cheaper not always better but, in this case, not true. I tested against other brands and found quality of these to be outstanding. I win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerW,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
SONY NOISE CANCELLING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great!! Battery lasts and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marissa,
Great! We're glad that you like the comfort and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Bluetooth rarely connects to the right device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, but if you pair these headphones to two devices, they will always choose the wrong device. You can be on a Zoom call on your computer and if someone calls on your phone—even if you don't answer it—these headphones will switch to your phone and not switch back until you've powered them off and on again. If you're playing music on your phone and open a browser window that autoplays sound, you'll have to restart the headphones, restart the music app, and then restart the headphones again. I've mostly solved the problem by never connecting these to my phone, or turning off Bluetooth in my phone when I'm using the computer. The microphone in these sounds a little bass and flat when used in Zoom calls, but it's fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike617Boston, Thanks for sharing your experience with us and we're sorry to hear about it. This is definitely not what we wanted you to go through. Kindly check the link below :
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
There are steps you can perform to resolve your concern. Please make sure as well that your device has the latest firmware update to enjoy all its features and to avoid any performance issues. Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these. They have a sleek look. They come with an app that lets you adjust and personalize the settings. The noise cancellation settings are pretty good! Right on par with Bose I'd say. My only qualm is that you cannot personalize the sound settings while connected on macbooks. The app only allows you to do it while the headphones are connected to your phone rather than other devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franky, Awesome! We are so glad to hear that you are happy with the noise canceling and overall design of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these prior to a set of flights overseas and they were amazing. The endless crying babies and loud plane engines were no match for these Sonys. Highly recommend to anyone. They're also super stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SophiaH, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great for mowing the grass!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to work around the house and they work perfectly! Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterK, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
These are fire!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because my Beats were way past due. This, however, is SO much better! My usual music taste, gaming, and youtube mix are much more delightful since using these. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Oliver,
That's nice to hear that you found our WH1000XM4 way better than your previous headphone. We're truly happy that you are pleased with the overall quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent Sony head phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony noise canceling M4 product is Excellent. I am expecting to new Sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IchioM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound and really comfortable, overall i really love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user150692, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great sound, issues with Zoom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a long time fan of my Bose QC35s and spend most days on back to back Zoom calls for work. But I've had these for about 3.5 years so I figured it was time for something newer and hopefully better. After lots of research, it seemed the Sony WH-1000XM4s were newer and better. They do have really great sound quality when listening to music or editing video projects. The app seems fine as well. But where things get weird is when I use them with Zoom. Several people have said that I now sound like I'm talking through a radio, and when I turn them off and put the Bose back on, they notice a drastic difference in how I sound to them. Curious if anyone else has experienced this or if perhaps my pair is a lemon? I doubt it though. Considering I spend so much time in Zoom, I don't think I can justify keeping these headphones if I now sound worse to those on the other end. If you're just listening to music, they're great headphones, but again, for the price they should be great at everything they do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BoscPear, we're glad that you like the sound quality of the headphones for your music. It's unfortunate that the call quality is not living up your expectations. Make sure to update the software version of the headphones for optimum performance.
We do appreciate your feedback about its call quality. Rest assured that this would help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound qualityCons mentioned:Price
Not worth the money imo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a normal pair of headphones with noise cancellation. Sounds decent, I’ve def had better for cheaper. Not worth the $300+ price tag. Your literally just paying for noise cancellation. If you want headphones with better sound and better frequencies look somewhere else.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Worth the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about getting these headphones but i'm so glad i did, the money was def worth itt. The noise cancelling works so well, and the sound doesn't leak at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lolingjo, We are glad that you like your new Sony wireless noise canceling headphones, especially their noise canceling feature. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Perfect headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a wonderful headphone with special audio quality and noise blocking. I think it is the best I got in my life. Affordable price and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reinel,
Great! We're thrilled that you like the sound quality, noise canceling feature, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new Headphones. Prior i had the Bose Q35. The noise cancelation is better on this device. I like the design of this more than the newer model. I definitely recommended it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bestbuyreview,
Wow! Thank you for sharing your wonderful review. We're truly delighted to hear that you made the right decision in getting our WH1000XM4. We're glad that you are pleased with the noise canceling capability and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this item, it’s the best headphones i’ve used!!!! I have used other types but they don’t come close to the quality these have. The sound quality is amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jozram, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
4.25 years of wonder and worth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have served me well for four years now. They held up being dropped, being sat on, children, sweat, a festival, a protest, vacations, road trips, hot cars, TSA, TOOL mini concerts, bass guitar lessons, head banging, silent discos, rail riding. Everything. I have extracted every cent of value from these headphones. Fourteen people have bought these because I love them so much. Only now, 4 years and 3 months into my ownership do they need to be replaced. Friends. Don’t hesitate on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninjabi2548, That's really cool! Thank you for taking the time to write such an amazing review of your experience so far with your WH-1000XM4. It's wonderful to hear that they are holding up exceptional well throughout the years you've had them. By taking care of your headphones (including the earpads) and replace specific parts as need will give you years with the same set of headphones. Thank you for choosing Sony! -Jess
- Cons mentioned:Touch controls
Think before you buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stating pros and cons over 1000xm3s pros xm4s have multipoint where it can connect to more devices. xm4s use bluetooth 5.0 sound profile can sound better to audiophiles but xm3 is still good for every other type of audience cons with ANC on the xm4s are about 20 hrs while xm3 are 24 hrs.. sony lied about the 30 hrs. the xm4s dont have aptX codec while xm3s do it xm4s have bad touch controls so you may use the app more. if you can find a sale on it go for it, If not stick to the xm3s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patricio,
Thank you for sharing your experience with the XM4 headphones. We're glad to hear you like the multifunction, Bluetooth 5.0, and sound profile of the headphones. We're sorry to hear the issue that you are having with the unit. Usage hours may be different depending on the settings and conditions of use. Please open this link with information about available operating time of the headphones. We appreciate your feedback with regards the touch sensor control of the headphones. You may open this with guide if the touch sensor control panel does not respond correctly. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
If you need assistance, feel free to contact us by sending us an email at socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! The sound quality and noise cancellation is amazing. As someone who likes to feel the music, these headphones achieve that goal. I would recommend these to everyone, they are a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Obama, we're glad you like the sound quality and noise canceling of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass
GREAT ITEM FOR MUSIC LOVERS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is FANTASTIC. I really like the strong bass profile it has. Plus, the case design was very pretty and functional. I use this EVERYDAY. If you can, I would buy it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KND808,
Awesome! We're glad that you are amazed with the bass quality, design and features of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality headphones. They do not feel cheap at all and the sound quality is absolutely amazing. The noise cancellation mode is the best that I have experienced on a pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user825645, wow! We're glad you are enjoying the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl