Customer Ratings & Reviews

Awesome, user105689! We're glad that you are enjoying your Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi rachel,

You made the right choice! We're glad that the noise canceling function is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello user827164, That's great to hear! We are happy to hear that you love your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Enjoy! Vincent

Hi DureD, Awesome! We're very happy to hear you like the great noise cancellation of your new Sony WH-1000XM4. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
 Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi user294580, This is definitely a great gift idea for your daughter! We're thrilled to hear that she loves the superb sound and noise cancelation of her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Craig

Hi Review,

Thank you for telling us about your experience with your WH-1000XM4. We're sorry you've been running into difficulty. If this issue occurs, update the Sony Headphones Connect app to the latest version and connect the headphones again. If the issue still occurs, follow these steps and check if the issue is resolved after you complete each step.

1. Restart the mobile device.
2. Reset the headphones.
3. Initialize the headphones.
To reset or initialize the headphones, please visit this help guide link here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

Despite your concerns, we're happy to know that you are overall satisfied with the exceptional comfort, amazing quality, and lightweight design of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess

Hi ShelterInPlaceWorker, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi user829215, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Good day, JustinM!
That's nice! Thank you for purchasing our Sony WH1000XM4. We are very happy that you like the audio quality of your new Sony WH1000XM4. Thank you for choosing Sony! Enjoy! - Marco

Hi user247059,

Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi David, Thank you for taking the time to provide us with your feedback about your Sony WH1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the speak-to-chat and multipoint connection issues and will be sure to forward this feedback to the appropriate department. Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
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 Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hello user648932,
Thanks for purchasing our Sony WH1000XM4 and for your recommendation. we're glad that you are satisfied with the sound quality of your new XM4. headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hello NiktaR,
That's awesome! We're glad that you appreciate the noise canceling feature and associated Sony app for your WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco

Hi user278652, Awesome! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl

Hi User393482, Thank you for giving the product a perfect rating! We're glad your daughter loves the exceptional sound quality and great features of her new WH-1000XM4 Wireless Noise Canceling Headphones. Good to know your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess

Hello user293810,
Awesome! We're pleased to hear your satisfaction on the overall quality and comfortability of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi BradleydS, we're glad your daughter is enjoying her new headphones! Thanks for choosing Sony! ~Earl

Hello MiguelF,
Great! It's nice to hear that your wife loves her Sony WH1000XM4. Good to hear that she can do her work out sessions without worrying that the headphone might fall off her head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco

Hi user225120,

You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hello user627132,
Thanks for your feedback and for your recommendation. It's nice to hear that you are enjoying your WH1000XM4 for having such an amazing sound quality and great noise canceling capability. Thanks for choosing Sony! - Marco