Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and a nice touch to the ears too
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user898551,
Awesome! It's nice to know that you like the audio quality and the touch sensor feature of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
Sony headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works and sounds great! I think it is a little over budget but you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipL, That's amazing! We're very pleased to hear you're enjoying the great sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this headphone is really dang good wow its good wow
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user260495, We are glad that you like your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
great sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the sound quality. its really comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user112373,
That's nice to hear that you are like the sound quality and how comfort to wear our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Perfect if you don't need to make many calls...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.II. I just had to return my Sony WH-1000XM4. First let me just say the sound you receive, and the comfort level, is the best I’ve ever experienced. The problem is the mic, like some reviews mention, it just is not consistent. I needed to use these headphones to make several phone/zoom calls a day, and I was embarrassed to be told on too many occasions that I could not be heard, or the sound was muffled staticy, etc. Note, I really tried to make these work, given the money I spent, and the comfort. But after articles, tutorials, videos, and finally Sony support which you can only connect to via online chat or email, the problems remained. What actually makes the problem especially frustrating is that it is not consistent. After changes and system reset (Sony’s Help go-to), I actually had 3-4 calls in a row where I was told my voice was crystal clear, and thus I believed the problem resolved, but then the 5th call and beyond would be horrific. Subsequent calls via phone or computer would be all over the place. I believe that this is why xm4 is ranked #1 on so many lists, because it tests so well, if you judge simply on a few calls. As some have said, it must not be the mic itself (hardware), but the firmware is just not right, or is trying to do too much. I say this because I read that Sony put in an update to not detect mic frequency response under 150-200Hz, as a further way to suppress proximity noises. What this means is that if you have a deep voice, the mic will begin to filter you out. I have no idea if this is accurate, but as a deep voice cis male myself, this would cause me issues if true. I pray Sony gets their act together, because at this price point, it’s unacceptable, but in the meantime, I’ve gone somewhere else. I just purchased the Bose 700 (my first Bose), as many reviews say the call quality is up to snuff, we’ll see…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTM3, While we are glad to hear that you are happy with the sound quality and comfort that the WH-1000XM4 provides, we are sorry to hear that you had to return the headphones due to the mic quality. Installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones, Re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that had with the WH-1000XM4.
We thank you for sharing your review and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and amazing sound quality. Great to block out noise as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jman,
That's very nice to hear! We're glad that you're enjoying the sound quality and liked the comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
So good!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!! So easy to use too, love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user963745, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. comfortable, great sound, noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeahL, we're glad you like the comfort, sound quality and noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphone has a great noise canceling. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JenniferP,
Wow! We're glad that you appreciate the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best ANC Headphones on the Market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried most ANC headphones out on the market right now and nothing compares to the XM3 / XM4. Added features of the XM4 are definitely worth the upgrade from the XM3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GalldangGalldang,
Awesome! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
GREAT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise-canceling over-the-ear headphones, and they got it in the color I like the most
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PlaguerDoc, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones. Great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pauline,
Awesome! Thank you for your purchase and we are delighted to hear that you are satisfied with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Best Noise Cancelling Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones ever! I use them while traveling and crying babies don’t bother me when I have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heaphones, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sonny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ghhhhhhhhh very good good good very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great for noise canceling. Sound is good. Wish they were waterproof. Wish there was an easier way to skip a song.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Emily! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! You can use the touch control feature of the WH-1000XM4 to control your music. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony w-4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the nose canceling on these headphones!! Five stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiridianaD, we're glad you love the noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Great noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for working in a loud office and staying focused.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user153681,
That is awesome! We're glad that you are pleased with the noise canceling feature of our Sony WH1000XM4 and able to use it at work and blocked out loud noise to stay focus. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony Headphones On Fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flawless, clear, high end sound that’s known by Sony sounding great in my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user613712, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Nice (:
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 the sound quality is amazing ! Would def recommend buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon,
Fantastic! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Best Headphones Ever at Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is so super cool. My granddaughter loves them! This is the only thing she wanted for Christmas, and I couldn't resist. I have always been able to find what I need or want for myself or my family at Best Buy, in-store or online. I had to try the headphones out and this present is amazing!!! Thank you Best Buy!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LookingTV, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've purchased. It's good to know these are perfect gift for your granddaughter and she's enjoying the top-notch sound quality and overall features of her new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing such an excellent shopping experience! -Jess