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Customer reviews

Rating 4.7 out of 5 stars with 12532 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 618 Showing 12,341-12,360 of 12,532 reviews
  • Rated 5 out of 5 stars

    Sont headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones with noise cancelling option and high quality. Overall great headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user426141, We are glad that you like the noise canceling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphone. Got it on sale. Good sound and connects very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user179960,

      Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Rated 2 out of 5 stars

    Alot of money to hear "disconnected" constantly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great. Then I started getting the disconnected issue. Every 5-15min they disconnect and reconnect. It is really annoying and irritating. For the price and specks they seem like the best option. However, now I wish I bought the bose headphones. If they fix the problem the headphones would be 5 stars. I think they are bricking them up on purpose (like apple), so you buy new ones. Unfortunately for them it will be bose. Fix your headphones sony!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sony xm4 headphones review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable great sound quality and good noise cancellation but switches between noice cancellation and transparency mode sometimes randomly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User974937, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality, amazing noise cancellation, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sony WH1000XM4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones fit pretty snug and the noise cancelling is helpful. I think the app required for the headphones is a little clunky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A perfect upgrade over M3 except one area.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping to get an upgrade and hand my good old M3 down to my daughter. M4 has several new features and in that sense, it really makes an upgrade over M3. However, to my surprise, I have found out that the M4 sound quality was a notch worse than M3. So, my daughter got M4 instead. I guess it was her lucky day. Excellent headphones otherwise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user470619, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    good noise cancelling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is awesome and the sound quality is superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skim, we're glad you like the noise canceling feature and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Noise canceling headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These noise cancellation headphones are amazing I love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user160172,

      Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great quality and worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user581824, wonderful! We're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 3 out of 5 stars

    Sound was good but not comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially bought these over Bose headphones during the pandemic. However I couldn’t wear them, the top part was so uncomfortable on my head and I needed to wear these for long periods in the day. I returned and exchanged them for Bose. Sound was good, just not comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmyY, Thank you for your honest review. While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that you had to return the WH-1000XM4 due to comfort. For this, we recommend adjusting the slider of the headphones to get a more comfort fit.

      We value your feedback and we hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    headphones <3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really enjoy the sound quality, ambient noise, and noise cancellation, but i feel like they run big and might fall off during activities.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sophia, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad that you are impressed with the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. The WH1000XM4 is design to fit in any head size. The good thing is the sliders are fully adjustable so you can adjust the length of the headband. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I had AirPods for a while and I'm glad I've moved on from them. Best investment I've ever made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayden,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. I have glasses and they are very comfortable for about 4 hours!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustWantSilence, Great choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That have great noise cancellation! Would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user494271, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Bear noise cancelling headphones out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones have been loving them for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rimisandhu, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 4 out of 5 stars

    nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice quality but hurts my ears a little while after wearing maybe it's because i wear glasses ?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user515139,
      Thank you for sharing your listening experience with our WH1000XM4 and we are delighted to hear that you are satisfied with the quality of our XM4. Try wearing the headphone without your eyeglasses to see if there will be any difference and to see if it's more comfortable to use it. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and versatile and sounds amazing to the ear, picked these up on black friday and just love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moises,

      Great! We're glad that you like the comfort, versatility, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Wunsch review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these headphones. Noise canceling is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user625866, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of material are good, sound and volume are excellent, noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user128820, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter says they're awesome! Great for airplane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stovedog, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US