Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
One of my best decisions purchase wise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are worth the money! The app makes them easy to understand and customize to my liking. Super comfortable and great for low activity workouts!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user301197,
You made the right choice! We're glad that you like the dedicated app (Sony Headphones Connect), comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Sony Xm4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and very comfortable! The color looks white in the picture but in person it is more diluted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371438, we're glad you like the your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfect gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was the best birthday gift for my husband. He works driving and now walks hands-free and noise-free.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user343376,
Awesome! Thank you for the purchase and we're glad to hear that your husband likes the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
XM3’s younger, better cousin
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i can’t tell you how many conversations my mother has had with herself while ive had these on in the car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user383156, we're glad you and your mother are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, i love how they’re noise canceling, only thing i don’t like is they don’t have my favorite color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DezmenM,
Great! Thank you for your purchase and we are happy to hear that you love your Sony WH1000XM4 for having an awesome noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There very good quality headphones, the color is vibrant and very protective and strong. I fed recommend for anyone looking for good headphones that has good sound quality. Only issue I was disappointed about is the sound leak :( I barely have my music volume high and everyone can hear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Endia,
Thank you for your time writing this review! We're glad to hear you like the sound, color, and build quality of your WH1000XM4. We're sorry to hear some issues that you are experiencing with the headphones. Please make sure that the headphones are being worn properly to prevent any sound leakage. The WH-1000XM4's Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase earpad contact for a stable fit, and are pretty well sealed that does a great job of minimizing any sound leakage. You may use this link as your guide on how to properly wear the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
If you have concerns or need assistance, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son lives his headphones. They are much better than the cheaper model of Sony headphones he had before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyG, thanks for choosing and purchasing our product. We're glad your son loves his new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first ever pair of headphones and I love them!! The sound is really nice and perfect for runs!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olivia, we're glad you love your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Aesthetic pleasing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Although i still hear a little bit of noise. But i love the color so it kinda makes up for it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user640190, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! ~Earl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound excellent. Battery OK, Noise canceling. I like this product so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldR, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying the sound quality and noise canceling of your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
WH1000XM4 Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, responsive controls, and is noise cancellation is out of this world. Highly recommend this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AtharvK, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm4s are it this day the best headphones I’ve ever owned. Great sound, amazing noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user294206,
Thank you for your feedback and we are very happy knowing that you are pleased with the sound and noise canceling quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definetly worth the money. Great for the gym and just relaxing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user358277,
You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very happy with her Christmas present. She says they are extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user692723, sweet! We're glad your daughter loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
You must do this purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, and the app is helpful when it comes to customizing your taste.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user550844, That's awesome! We're so pleased to hear that you like the great sound quality and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
I expected more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought these headphones a few weeks ago. I was so excited for them. I wanan say that the color is amazing and i like the case. You do have to download an app to set them up. They are good noise canceling headphones and the cupping feature to lower the volume is pretty cool. I am just soo dissapointed in the lack of bass in them. You dont feel or hear it. My brother has a pair of $60 headphones with better bass. Ive looked up setting on reddit to help me out and nothing. It sounds as if the speaker has been blown out, but theyre beand new. I will be returning these and try to get another pair with some decent bass at the very least.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NormaC,
Thanks for sharing your review and experience with the headphones. We're glad that you like the color, carrying case, Quick Attention Mode, and noise canceling function of the headphones. It's unfortunate that you are not satisfied with the bass quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
You also have the option to adjust the equalizer of the Sony app to tailor-fit the sound quality to your needs. You may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
- Pros mentioned:Comfort
Sony headphones review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Comfortable fit. The ambient modes are pretty cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ethan,
Great! We're happy that you are satisfied with the quality of our XM4 headphone, especially with the comfortability and ambient mode of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and stylish :) Battery lasts forever, didn’t charge once over 12+ hour flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user815836,
That's awesome! We're glad that you are enjoying your WH1000XM4 especially the battery life and design. You can listen to your favorite music much longer now. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Really good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling works really well. I’ve been using them at the office and works wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user529695,
Thank you for the purchase and we're delighted to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Invest in these trust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful crisp sounding headphones just had trouble switching between my phone and pc but other than that 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
Great! We're glad that you invested and trusted us when it comes to your headphone needs. We are sorry to hear that you are having some issues in switching from your phone to computer connection. You may try this helpful link for phone and computer pairing.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Scroll down and click the plus icon to expand the troubleshooting steps for Phone and Computer connection.
We also recommend to check if your unit has the latest firmware version (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Kindly check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Our WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Marco